Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Course Overview

Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Course Overview

The Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience certification is about mastering the technical aspects of deploying Dynamics 365 for Customer Service. It focuses on teaching participants how to implement and configure the platform's customer service capabilities to enhance the customer experience. Industries use this knowledge to leverage Dynamics 365's tools for automating service processes, streamlining customer interactions, and optimizing support operations. This certification ensures professionals have the expertise to configure case management, set up service-level agreements (SLAs), and use analytics for service improvement, all crucial for building modern, efficient customer service solutions within various business contexts.

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  • Live Online Training (Duration : 8 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

- Basic understanding of CRM concepts
- Familiarity with Microsoft Dynamics 365 features
- Experience in customer service operations
- Knowledge of the Microsoft Power Platform
- Fundamental understanding of cloud computing principles

Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Certification Training Overview

The Microsoft Dynamics 365 Technical Workshop for the Modern Customer Service Experience certification training is designed to equip participants with expertise in implementing customer service solutions using Dynamics 365. Key topics include setting up customer service hubs, managing cases and knowledge bases, working with AI-driven insights, automating service operations, and creating omnichannel engagement. The course focuses on enhancing customer satisfaction through effective use of the Dynamics 365 platform, using real-world scenarios for practical learning and application.

Why Should You Learn Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience?

Attending a Microsoft Dynamics 365 Technical Workshop focusing on Implementing the Modern Customer Service Experience can enhance a professional's skill set, enabling them to improve customer service operations, drive customer satisfaction stats up, and potentially increase business efficiency by streamlining service-related processes within the organization.

Target Audience for Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Certification Training

- Dynamics 365 consultants and developers
- Technical solution architects
- IT professionals implementing customer service solutions
- Customer engagement specialists
- CRM system administrators and customizers
- Business analysts focusing on service operations

Why Choose Koenig for Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Certification Training?

- Certified Instructor-led training for expertise in Microsoft Dynamics 365 Customer Service
- Boost Your Career with in-demand technical skills
- Customized Training Programs tailored to individual needs
- Destination Training options available for immersive learning
- Affordable Pricing ensuring cost-effective professional development
- Recognized as a Top Training Institute for quality education
- Flexible Dates to accommodate diverse schedules
- Instructor-Led Online Training for convenience and accessibility
- Wide Range of Courses covering various technologies and certifications
- Accredited Training provider ensuring recognized qualifications

Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Skills Measured

Upon completing the Microsoft Dynamics 365 Technical Workshop for Modern Customer Service Experience, individuals will gain skills such as configuring customer service applications, automating case resolution with intelligence, setting up omnichannel communication, integrating Power Platform components, customizing the customer service interface, interpreting customer insights, managing customer feedback, and optimizing customer service performance. Participants will also learn to deploy chatbots using Power Virtual Agents and leverage AI for data analysis and predictions to enhance the overall customer service offering within Dynamics 365.

Top Companies Hiring Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Certified Professionals

Top companies hiring Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience certified professionals include Accenture, Deloitte, EY, KPMG, PricewaterhouseCoopers (PwC), IBM, Microsoft, Avanade, Hitachi Solutions, and DXC Technology. These firms often seek experts to improve client CRM systems with Dynamics 365.The learning objectives for the Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience course typically include:
1. Understand the core functionalities of Dynamics 365 for Customer Service.
2. Learn how to configure and customize the service module to match business processes.
3. Explore the use of Knowledge Management to enhance customer support.
4. Discover how to set up and manage service-level agreements (SLAs) and entitlements.
5. Implement omnichannel capabilities to provide a seamless customer service experience.
6. Utilize Customer Service Insights for data analysis and performance metrics.
7. Gain best practices for deploying a customer service solution that meets modern customer expectations.