Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience Course Overview

The Microsoft Dynamics 365 Technical Workshop: Implement the Modern Customer Service Experience certification is about mastering the technical aspects of Deploying Dynamics 365 for Customer Service. It focuses on teaching participants how to implement and configure the platform's customer service capabilities to enhance the customer experience. Industries use this knowledge to leverage Dynamics 365's tools for Automating service processes, Streamlining customer interactions, and Optimizing support operations. This certification ensures professionals have the expertise to configure case management, set up service-level agreements (SLAs), and use analytics for service improvement, all crucial for building modern, efficient customer service solutions within various business contexts.