Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service Training

Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service Course Overview

Master Microsoft Dynamics 365 CRM - Sales, Customer Service, and Field Service

Unlock the *potential* of Microsoft Dynamics 365 CRM with our comprehensive mastery course. This program covers the _fundamentals_ of Dynamics 365 Sales, Customer Service, and Field Service, ensuring you _excel_ in core capabilities and customer engagement.

Key learning objectives include:

- Understanding Dynamics 365 customer insights.
- Mastering Lead management, Order management, and Sales insights.
- Gaining proficiency in Case management, Service level agreements, and Omnichannel support.
- Efficiently Configuring field service applications, Managing work orders, and using the Field Service Mobile App.

Practical application ensures you can analyze data, enhance seller productivity, and implement connected devices effectively. Elevate your CRM skills and boost your career with our expertly designed Microsoft Dynamics 365 course.

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Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking the Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service, and Field Service course at Koenig Solutions:

Prerequisites:

Basic understanding of CRM concepts and business processes.
Familiarity with general IT concepts and systems.
Experience with using Microsoft Office applications, especially Excel and Outlook.
Knowledge of fundamental sales, customer service, and field service practices.
Prior exposure to any CRM system may be beneficial but is not mandatory.

These prerequisites are designed to ensure that you have the foundational knowledge needed to get the most out of the course. If you meet these, you'll be well-prepared to dive into the learning modules!

Target Audience for Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service

Introduction

The Microsoft Dynamics 365 CRM Mastery course covers Sales, Customer Service, and Field Service modules, ideal for professionals seeking comprehensive knowledge in Dynamics 365 CRM functionalities.

Target Audience & Job Roles

• CRM Administrators
• Sales Managers
• Customer Service Managers
• Field Service Technicians
• IT Managers
• Business Analysts
• Solution Architects
• Project Managers
• Marketing Managers
• System Integrators
• Application Consultants
• Technical Support Specialists
• Dynamics 365 Functional Consultants
• Business Development Managers
• Pre-sales Consultants
• IT Support Specialists

Learning Objectives - What you will Learn in this Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service?

Course Introduction

The Microsoft Dynamics 365 CRM Mastery course at Koenig Solutions offers comprehensive training on Sales, Customer Service, and Field Service modules. By the end of this course, students will gain mastery in configuring, utilizing, and optimizing Dynamics 365 applications.

Learning Objectives and Outcomes

Understand Core Capabilities of Dynamics 365 Customer Engagement Apps
- Grasp foundational elements of Dynamics 365 applications and their integrations.
Leverage Microsoft Dynamics 365 Customer Insights
- Develop skills to utilize customer insights for enhanced decision-making and customer relationship management.
Master Microsoft Dynamics 365 Sales
- Get started with sales module and efficiently manage leads, opportunities, orders, and product catalog.
- Manage sales goals, analyze sales data, and enhance productivity with Sales Insights and the Sales Accelerator.
Optimize Microsoft Dynamics 365 Customer Service
- Efficiently manage case handling, entitlements, and service level agreements.
- Utilize knowledge management, multi-session experiences, and omnichannel support for better customer service.
- Employ customer voice surveys and service scheduling for improved customer interactions and service delivery.
- Use analytics and insights for performance tracking and improvement.
Excel in Microsoft Dynamics 365 Field Service
- Configure and

Course Fee	3,850
Total Fees	3,850 (USD)

Course Fee	3,075
Total Fees	3,075 (USD)

Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service Course Overview

3,850^♱

3,075^♱

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Koenig's Unique Offerings

Course Prerequisites

Target Audience for Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service

Introduction

Target Audience & Job Roles

Learning Objectives - What you will Learn in this Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service?

Course Introduction

Learning Objectives and Outcomes

Suggested Courses

Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service Course Overview

3,850 ♱

3,075 ♱

♱

Fee On Request

Filter By:

Request More Information

Koenig's Unique Offerings

Course Prerequisites

Target Audience for Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service

Introduction

Target Audience & Job Roles

Learning Objectives - What you will Learn in this Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service?

Course Introduction

Learning Objectives and Outcomes

Suggested Courses

3,850^♱

3,075^♱

^♱