Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service and Field Service Course Overview
Master Microsoft Dynamics 365 CRM - Sales, Customer Service, and Field Service
Unlock the *potential* of Microsoft Dynamics 365 CRM with our comprehensive mastery course. This program covers the _fundamentals_ of Dynamics 365 Sales, Customer Service, and Field Service, ensuring you _excel_ in core capabilities and customer engagement.
Key learning objectives include:
- Understanding Dynamics 365 customer insights.
- Mastering Lead management, Order management, and Sales insights.
- Gaining proficiency in Case management, Service level agreements, and Omnichannel support.
- Efficiently Configuring field service applications, Managing work orders, and using the Field Service Mobile App.
Practical application ensures you can analyze data, enhance seller productivity, and implement connected devices effectively. Elevate your CRM skills and boost your career with our expertly designed Microsoft Dynamics 365 course.
Purchase This Course
USD
View Fees Breakdown
Course Fee | 3,850 |
Total Fees |
3,850 (USD) |
USD
View Fees Breakdown
Course Fee | 3,075 |
Total Fees |
3,075 (USD) |
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with Labs) |
28,359 (INR) |
Select Time
Select Date
Day | Time |
---|---|
to
|
to |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Certainly! Here are the minimum required prerequisites for successfully undertaking the Microsoft Dynamics 365 CRM Mastery - Sales, Customer Service, and Field Service course at Koenig Solutions:
Prerequisites:
These prerequisites are designed to ensure that you have the foundational knowledge needed to get the most out of the course. If you meet these, you'll be well-prepared to dive into the learning modules!
The Microsoft Dynamics 365 CRM Mastery course covers Sales, Customer Service, and Field Service modules, ideal for professionals seeking comprehensive knowledge in Dynamics 365 CRM functionalities.
• CRM Administrators
• Sales Managers
• Customer Service Managers
• Field Service Technicians
• IT Managers
• Business Analysts
• Solution Architects
• Project Managers
• Marketing Managers
• System Integrators
• Application Consultants
• Technical Support Specialists
• Dynamics 365 Functional Consultants
• Business Development Managers
• Pre-sales Consultants
• IT Support Specialists
The Microsoft Dynamics 365 CRM Mastery course at Koenig Solutions offers comprehensive training on Sales, Customer Service, and Field Service modules. By the end of this course, students will gain mastery in configuring, utilizing, and optimizing Dynamics 365 applications.
Understand Core Capabilities of Dynamics 365 Customer Engagement Apps
Leverage Microsoft Dynamics 365 Customer Insights
Master Microsoft Dynamics 365 Sales
Optimize Microsoft Dynamics 365 Customer Service
Excel in Microsoft Dynamics 365 Field Service
Suggestion submitted successfully.