MB-280: Microsoft Dynamics 365 Customer Experience Analyst Course Overview

Prerequisites for MB-280: Microsoft Dynamics 365 Customer Experience Analyst

To successfully undertake the MB-280: Microsoft Dynamics 365 Customer Experience Analyst course, it is recommended that participants have:

• Experience in configuring model-driven apps within Microsoft Power Apps.
• Basic understanding of accounts, contacts, leads, opportunities, and activities within Dynamics 365 Sales.
• Familiarity with Dataverse, including tables, columns, relationships, and the security model.
• Basic knowledge of Power Automate, including connectors, triggers, and actions.
• Prior experience working with Dataverse solutions.

These prerequisites will ensure that participants are well-prepared to maximize their learning experience and successfully complete the course objectives.

Target Audience for MB-280: Microsoft Dynamics 365 Customer Experience Analyst

1. Introduction:

The MB-280: Microsoft Dynamics 365 Customer Experience Analyst course is perfect for professionals aiming to excel in configuring and optimizing Dynamics 365 Sales for an enhanced customer experience.

2. Audience:

• Microsoft Dynamics 365 Customer Experience Analysts

  
  

• Sales Process Implementers

  
  

• Dynamics 365 Sales Consultants

  
  

• CRM System Administrators

  
  

• Microsoft Power Platform Specialists

  
  

• Data Managers and Analysts specializing in sales data

  
  

• IT Professionals with experience in Dataverse and Power Automate

  
  

• Customer Relationship Management (CRM) System Customizers

  
  

• Business Analysts focusing on sales and customer insights

  
  

• IT Consultants focusing on Dynamics 365 implementations

  
  

• Professionals responsible for managing customer journeys and engagements

  
  

Learning Objectives - What you will Learn in this MB-280: Microsoft Dynamics 365 Customer Experience Analyst?

Course Learning Objectives and Outcomes

Gain expertise in configuring, customizing, and enhancing Dynamics 365 Sales to optimize organizational sales processes while leveraging Microsoft Power Platform and Customer Insights for a comprehensive customer experience.

Learning Objectives and Outcomes:

• Configure and Manage Standard and Premium Features: Learn to set up and manage both standard and premium features in Dynamics 365 Sales.

• Collaboration Features: Implement collaboration functionalities within Dynamics 365 Sales to streamline team efforts.

• Customization and Extension: Customize and extend Dynamics 365 Sales using the Microsoft Power Platform for tailored solutions.

• Dataverse Components Management: Configure and manage Dataverse components, including tables, columns, and relationships.

• Data Visualization and Management: Visualize and manage data within Dataverse using various tools and templates.

• Sales Accelerator: Set up and utilize sales accelerator capabilities in Dynamics 365 Sales for enhanced sales processes.

• Goal Tracking: Implement and manage goal tracking in Dynamics 365 Sales and Customer Service.

• Integration with Microsoft 365 Services: Enhance Dynamics 365 Sales with Microsoft 365 services and mobile apps for seamless integration.

• Customer Engagement through Customer Insights - Journeys: Utilize Dynamics 365