MB-280: Microsoft Dynamics 365 Customer Experience Analyst Course Overview

The MB-280: Microsoft Dynamics 365 Customer Experience Analyst course is designed to equip participants with the skills to configure, customize, and expand the functionality of Dynamics 365 Sales. Key learning objectives include managing Dynamics 365 Sales features, integrating Dynamics 365 with Microsoft 365 services, and enhancing real-time customer engagement. Participants will gain hands-on experience with tools like Dataverse, Power Platform, and Customer Insights. This course is ideal for analysts looking to optimize their sales processes and improve customer relationships. By the end, you'll be able to visualize and manage data, set up sales accelerators, and utilize goal tracking effectively.