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| Course Fee | 1,675 |
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Total Fees (without exam) |
1,675 (USD) |
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Free Pre-requisite TrainingJoin a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Assessments (Qubits)Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
To successfully undertake the MB-280: Microsoft Dynamics 365 Customer Experience Analyst course, it is recommended that participants have:
These prerequisites will ensure that participants are well-prepared to maximize their learning experience and successfully complete the course objectives.
1. Introduction:
The MB-280: Microsoft Dynamics 365 Customer Experience Analyst course is perfect for professionals aiming to excel in configuring and optimizing Dynamics 365 Sales for an enhanced customer experience.
2. Audience:
Microsoft Dynamics 365 Customer Experience Analysts
Sales Process Implementers
Dynamics 365 Sales Consultants
CRM System Administrators
Microsoft Power Platform Specialists
Data Managers and Analysts specializing in sales data
IT Professionals with experience in Dataverse and Power Automate
Customer Relationship Management (CRM) System Customizers
Business Analysts focusing on sales and customer insights
IT Consultants focusing on Dynamics 365 implementations
Professionals responsible for managing customer journeys and engagements
Gain expertise in configuring, customizing, and enhancing Dynamics 365 Sales to optimize organizational sales processes while leveraging Microsoft Power Platform and Customer Insights for a comprehensive customer experience.
Configure and Manage Standard and Premium Features: Learn to set up and manage both standard and premium features in Dynamics 365 Sales.
Collaboration Features: Implement collaboration functionalities within Dynamics 365 Sales to streamline team efforts.
Customization and Extension: Customize and extend Dynamics 365 Sales using the Microsoft Power Platform for tailored solutions.
Dataverse Components Management: Configure and manage Dataverse components, including tables, columns, and relationships.
Data Visualization and Management: Visualize and manage data within Dataverse using various tools and templates.
Sales Accelerator: Set up and utilize sales accelerator capabilities in Dynamics 365 Sales for enhanced sales processes.
Goal Tracking: Implement and manage goal tracking in Dynamics 365 Sales and Customer Service.
Integration with Microsoft 365 Services: Enhance Dynamics 365 Sales with Microsoft 365 services and mobile apps for seamless integration.
Customer Engagement through Customer Insights - Journeys: Utilize Dynamics 365
