Managing Jira Service Projects Live Team Training Course Overview

Managing Jira Service Projects Live Team Training

Our Managing Jira Service Projects Live Team Training equips your service team with essential skills to efficiently resolve customer requests and enable self-service. In just 8 hours, your team will learn to configure and brand customer portals, create queues and SLAs, use a linked knowledge base, add participants, and automate service projects. This practical course features real business use cases to demonstrate best practices. There are no prerequisites unless your team also needs to set up Jira company-wide, in which case Jira Administration Part 1 or equivalent experience is required. The course includes a hands-on free trial of Jira Cloud for immersive learning.