Managing Jira Service Projects Live Team Training Course Overview

Prerequisites for Managing Jira Service Projects Live Team Training

To ensure a successful and productive learning experience in the Managing Jira Service Projects Live Team Training course, we recommend the following minimum prerequisites:

• For Teams Setting Up a Jira Service Project Only:

  
  
  • No prerequisite courses or prior experience required.

• For Teams Setting Up Jira Company-Wide:

  
  
  • Completion of Jira Administration Part 1 (Cloud or Data Center) or equivalent experience is recommended.

By meeting these prerequisites, your team will be well-prepared to fully grasp the configuring and management concepts covered in the course.

Target Audience for Managing Jira Service Projects Live Team Training

Managing Jira Service Projects Live Team Training: This 8-hour course helps service teams rapidly resolve customer requests and automate service projects by configuring and branding customer portals, creating queues and SLAs, and more.

Target Audience and Job Roles:

• IT Service Managers
• Service Desk Managers
• Technical Support Managers
• IT Administrators
• System Administrators
• Service Project Managers
• IT Operations Managers
• Customer Support Managers
• Technical Support Engineers
• Service Desk Engineers
• IT Service Desk Analysts
• IT Project Managers
• IT Consultants
• Help Desk Supervisors
• Jira Administrators
• Business Analysts

Learning Objectives - What you will Learn in this Managing Jira Service Projects Live Team Training?

1. Course Introduction

The Managing Jira Service Projects Live Team Training course equips your team with the essential skills to efficiently configure, brand, and automate Jira service projects, ensuring quick customer request resolutions and effective self-service options.

2. Learning Objectives and Outcomes

• Understand the fundamentals of setting up a Jira service project.
• Create and configure customer portals for a seamless user experience.
• Develop and manage requests and queues for effective service team operations.
• Configure Service Level Agreements (SLAs) to meet business requirements.
• Integrate and utilize a Confluence knowledge base for enhanced self-service.
• Customize email channels and customer portals for better communication.
• Add participants and manage team roles within the service project.
• Automate repetitive tasks and common workflows to streamline service processes.
• Apply best practices through diverse business use cases.
• Utilize a Free Trial of JIRA Cloud for practical, hands-on experience.