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Managing Jira Service Projects Live Team Training Course Overview

Managing Jira Service Projects Live Team Training Course Overview

Managing Jira Service Projects Live Team Training

Our Managing Jira Service Projects Live Team Training equips your service team with essential skills to efficiently resolve customer requests and enable self-service. In just 8 hours, your team will learn to configure and brand customer portals, create queues and SLAs, use a linked knowledge base, add participants, and automate service projects. This practical course features real business use cases to demonstrate best practices. There are no prerequisites unless your team also needs to set up Jira company-wide, in which case Jira Administration Part 1 or equivalent experience is required. The course includes a hands-on free trial of Jira Cloud for immersive learning.

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Course Fee 575
Total Fees
 575 (USD)
  • Live Training (Duration : 8 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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Target Audience for Managing Jira Service Projects Live Team Training

Managing Jira Service Projects Live Team Training: This 8-hour course helps service teams rapidly resolve customer requests and automate service projects by configuring and branding customer portals, creating queues and SLAs, and more.


Target Audience and Job Roles:


  • IT Service Managers
  • Service Desk Managers
  • Technical Support Managers
  • IT Administrators
  • System Administrators
  • Service Project Managers
  • IT Operations Managers
  • Customer Support Managers
  • Technical Support Engineers
  • Service Desk Engineers
  • IT Service Desk Analysts
  • IT Project Managers
  • IT Consultants
  • Help Desk Supervisors
  • Jira Administrators
  • Business Analysts


Learning Objectives - What you will Learn in this Managing Jira Service Projects Live Team Training?

1. Course Introduction

The Managing Jira Service Projects Live Team Training course equips your team with the essential skills to efficiently configure, brand, and automate Jira service projects, ensuring quick customer request resolutions and effective self-service options.

2. Learning Objectives and Outcomes

  • Understand the fundamentals of setting up a Jira service project.
  • Create and configure customer portals for a seamless user experience.
  • Develop and manage requests and queues for effective service team operations.
  • Configure Service Level Agreements (SLAs) to meet business requirements.
  • Integrate and utilize a Confluence knowledge base for enhanced self-service.
  • Customize email channels and customer portals for better communication.
  • Add participants and manage team roles within the service project.
  • Automate repetitive tasks and common workflows to streamline service processes.
  • Apply best practices through diverse business use cases.
  • Utilize a Free Trial of JIRA Cloud for practical, hands-on experience.

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