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ManageEngine ServiceDesk Plus for ServiceDesk Technicians Course Overview

ManageEngine ServiceDesk Plus for ServiceDesk Technicians Course Overview

Enroll in the ManageEngine ServiceDesk Plus for ServiceDesk Technicians course to unlock the full potential of your IT service management capabilities. This comprehensive training covers essential topics such as incident management, problem management, and change management, equipping you with the skills to streamline operations.

By the end of the course, you will master the use of ServiceDesk Plus tools to effectively track and resolve incidents, improve communication, and enhance service delivery. The practical applications of these concepts will empower you to optimize processes in your organization, ensuring higher customer satisfaction and increased productivity. Join us to elevate your service desk skills and drive meaningful results!

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Course Fee 1,450
Total Fees
 1,450 (USD)
  • Live Training (Duration : 32 Hours)
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  • Live Training (Duration : 32 Hours)
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Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking the ManageEngine ServiceDesk Plus for ServiceDesk Technicians course:


  • Basic understanding of IT service management concepts.
  • Familiarity with general IT support processes and workflows.
  • Basic knowledge of computer hardware and software.
  • Familiarity with network concepts and standard IT terminologies.

These prerequisites will ensure that you have a foundational understanding which will enable you to fully engage with the course content and maximize your learning experience. Don't worry if you're not an expert—this course is designed to help you build on your existing knowledge!


Target Audience for ManageEngine ServiceDesk Plus for ServiceDesk Technicians

ManageEngine ServiceDesk Plus for ServiceDesk Technicians equips IT professionals with the skills to effectively manage IT service requests and improve IT support processes.


  • IT Service Desk Technicians
  • IT Support Specialists
  • Help Desk Analysts
  • Service Desk Managers
  • System Administrators
  • Network Administrators
  • Technical Support Engineers
  • IT Operations Managers
  • ITIL Practitioners
  • Business Analysts
  • Customer Support Representatives
  • IT Project Managers
  • Change Management Personnel
  • Software Asset Managers
  • Incident Management Coordinators


Learning Objectives - What you will Learn in this ManageEngine ServiceDesk Plus for ServiceDesk Technicians?

Course Introduction:
The ManageEngine ServiceDesk Plus for ServiceDesk Technicians course equips students with essential skills to effectively manage IT service requests, streamline communication, and enhance problem resolution through the ServiceDesk Plus platform.

Learning Objectives and Outcomes:

  • Understand the core functionalities of ManageEngine ServiceDesk Plus.
  • Navigate and manage incidents and service requests efficiently.
  • Utilize the self-service portal for streamlined user support.
  • Configure and manage service level agreements (SLAs).
  • Implement change management processes within the tool.
  • Generate and analyze reports for better decision-making.
  • Monitor and resolve problems through effective tracking.
  • Customize the system to suit organizational needs.
  • Collaborate effectively with teams using integrated tools.
  • Enhance customer satisfaction through proactive service management.

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