ManageEngine ServiceDesk Plus Training Course Overview

The ManageEngine ServiceDesk Plus course is a comprehensive training program designed for IT professionals to master the ServiceDesk Plus software, a robust IT help desk and asset management platform. Through this course, learners will become proficient in the tool's features and functionalities, paving the way to manage engine training excellence and ultimately leading to a manageengine certification.

Starting with an Introduction to ServiceDesk Plus, participants will get acquainted with the software's interface and core components. The subsequent modules, from the Service Catalogue to General Settings, cover various aspects such as managing incidents, problems, and changes, setting up a service catalog, automating helpdesk workflows, leveraging the Self-service Portal, Knowledge Management, Project Management, and maintaining hardware and software inventory. The course also delves into the Configuration Management Database (CMDB), generating insightful reports, and best practices for IT management. By the end of the course, learners will have a solid understanding of how to efficiently use ServiceDesk Plus to enhance IT Service Management within their organizations.