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Manage Engine ServiceDesk Plus Course Overview

Manage Engine ServiceDesk Plus Course Overview

The ManageEngine ServiceDesk Plus course is a comprehensive training program designed for IT professionals to master the ServiceDesk Plus software, a robust IT help desk and asset management platform. Through this course, learners will become proficient in the tool's features and functionalities, paving the way to manage engine training excellence and ultimately leading to a manageengine certification.

Starting with an Introduction to ServiceDesk Plus, participants will get acquainted with the software's interface and core components. The subsequent modules, from the Service Catalogue to General Settings, cover various aspects such as managing incidents, problems, and changes, setting up a service catalog, automating helpdesk workflows, leveraging the self-service portal, knowledge management, project management, and maintaining hardware and software inventory. The course also delves into the Configuration Management Database (CMDB), generating insightful reports, and best practices for IT management. By the end of the course, learners will have a solid understanding of how to efficiently use ServiceDesk Plus to enhance IT service management within their organizations.

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4-Hour Sessions

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Purchase This Course

1,350 ♱

♱

  • Live Online Training (Duration : 32 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 32 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking training in the ManageEngine ServiceDesk Plus course:


  • Basic understanding of IT service management (ITSM) concepts
  • Familiarity with IT helpdesk operations and support processes
  • Basic knowledge of computer systems and IT infrastructure components
  • Comfortable using web browsers and navigating through software applications
  • Basic problem-solving skills and the ability to follow procedural guidance
  • Fluent in the language of instruction (English or the language in which the course is offered)

These prerequisites are designed to ensure that learners have a foundational understanding that will help them to effectively engage with the course material and apply the knowledge gained from the ManageEngine ServiceDesk Plus training.


Target Audience for Manage Engine ServiceDesk Plus

Manage Engine ServiceDesk Plus is a comprehensive ITSM suite designed for IT support professionals to streamline service management.


  • IT Support Specialists
  • Service Desk Analysts
  • IT Service Managers
  • Technical Support Engineers
  • IT Asset Managers
  • System Administrators
  • Network Administrators
  • IT Operations Managers
  • Helpdesk Coordinators
  • IT Project Managers
  • CMDB Managers
  • IT Consultants
  • ITIL Practitioners


Learning Objectives - What you will Learn in this Manage Engine ServiceDesk Plus?

  1. Introduction: The ManageEngine ServiceDesk Plus course equips learners with comprehensive skills to optimize IT service operations using the ServiceDesk Plus platform.

  2. Learning Objectives and Outcomes:

  • Understand the fundamentals of ServiceDesk Plus and its role in IT service management.
  • Design and implement an effective Service Catalogue tailored to organizational needs.
  • Master typical Helpdesk workflows to streamline ticket resolution processes.
  • Manage incidents proficiently, minimizing impact and restoring service quickly.
  • Apply best practices in Change Management to control IT infrastructure alterations.
  • Troubleshoot and resolve recurring issues using advanced Problem Management techniques.
  • Empower end-users with a Self Service Portal to reduce ticket volume and improve satisfaction.
  • Leverage Knowledge Management to document solutions and facilitate information sharing.
  • Oversee IT projects efficiently with integrated Project Management tools.
  • Maintain accurate Hardware and Software Inventory records for asset management.
  • Configure and utilize the CMDB for better insight into IT infrastructure relationships.
  • Generate and interpret Reports to make data-driven decisions for continual service improvement.
  • Customize General Settings to align ServiceDesk Plus with organizational policies and procedures.