Supporting and Troubleshooting Windows 10 (M10982)

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Supporting and Troubleshooting Windows 10 Certification Training Course Overview

Supporting and Troubleshooting Windows 10 certification training has been structured to enhance the knowledge of students on providing support and troubleshooting issues pertaining to Windows 10 OS devices. Various Windows 10 features and their functionalities to be used in AD environment along with their troubleshooting form the major aspects of this Windows 10 course. Students will learn to troubleshoot network connectivity, user settings, and remote connectivity related issues.

Audience: Supporting Windows 10 Training is meant for Enterprise Desktop Support Technicians who are responsible for providing user support to Windows 10 work stations and devices in medium to large enterprises.

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Supporting and Troubleshooting Windows 10 (M10982) (Duration : 40 Hours) Download Course Contents

Live Online Training

Group Training 1700 Per Participant 07 - 11 Feb 09:00 AM - 05:00 PM CST (8 Hours/Day) 07 - 11 Mar 09:00 AM - 05:00 PM CST (8 Hours/Day)	1-on-1 Training ~~3400~~ 1950+ 8 Hours Week Days Weekend Start Time : At any time 12 AM 12 PM Training Schedule: 1-On-1 Training is Guaranteed to Run (GTR)

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Course Modules

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Configuring the Registry
Troubleshooting Startup Settings
Recovering BitLocker-Protected Drives

Module 3: Performing System Recovery

Troubleshooting Operating System Service Issues
Recovering a Computer

Module 4: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting

Module 5: Administering Windows 10

Overview of Administration Tools
Using Remote Desktop
Introduction to Windows PowerShell
Remoting with Windows PowerShell
Introduction to Provisioning

Module 6: Resolving Issues with Network Connectivity

Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution

Module 7: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues

Module 8: Configuring and Troubleshooting User Settings

Troubleshooting Sign-In Issues
Troubleshooting the Application of User Settings

Module 9: Configuring and Troubleshooting Resource Access

Troubleshooting File Permissions Issues
Troubleshooting Issues with Printer Access
Configuring and Troubleshooting File Synchronization
Performing File Recovery in Windows 10

Module 10: Troubleshooting Remote Connectivity

Overview of Remote Access
Troubleshooting Issues with VPN Connectivity

Module 11: Troubleshooting Applications

Troubleshooting Desktop Apps
Managing Universal Windows Apps

Module 12: Maintaining Windows 10

Monitoring and Troubleshooting Computer Performance
Applying Windows Updates

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Course Prerequisites

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2012 R2 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Upon Completion of this Course, you will accomplish following:-

Diagnose and resolve issue related to OS services on Windows 10 system and startup
Deal with hardware and device driver related issues
Diagnose and resolve remote connectivity and network connectivity issues
Troubleshoot resource accessibility issues
Troubleshoot installation and operation related issues

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10982: Supporting and Troubleshooting Windows 10 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.