Supporting and Troubleshooting Windows 10 (M10982)

Supporting and Troubleshooting Windows 10 Certification Training Course Overview

Supporting and Troubleshooting Windows 10 certification training has been structured to enhance the knowledge of students on providing support and troubleshooting issues pertaining to Windows 10 OS devices. Various Windows 10 features and their functionalities to be used in AD environment along with their troubleshooting form the major aspects of this Windows 10 course. Students will learn to troubleshoot network connectivity, user settings, and remote connectivity related issues.

Audience: Supporting Windows 10 Training is meant for Enterprise Desktop Support Technicians who are responsible for providing user support to Windows 10 work stations and devices in medium to large enterprises.

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Supporting and Troubleshooting Windows 10 (M10982) (Duration : 40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1700
09 - 13 Aug GTR 08:00 AM - 04:00 PM CST

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1950
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Modules

Module 1: Implementing a Troubleshooting Methodology
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Steps
Module 2: Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment
  • Configuring the Registry
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives
Module 3: Performing System Recovery
  • Troubleshooting Operating System Service Issues
  • Recovering a Computer
Module 4: Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
Module 5: Administering Windows 10
  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning
Module 6: Resolving Issues with Network Connectivity
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
Module 7: Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
Module 8: Configuring and Troubleshooting User Settings
  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings
Module 9: Configuring and Troubleshooting Resource Access
  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing File Recovery in Windows 10
Module 10: Troubleshooting Remote Connectivity
  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity
Module 11: Troubleshooting Applications
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
Module 12: Maintaining Windows 10
  • Monitoring and Troubleshooting Computer Performance
  • Applying Windows Updates
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Course Prerequisites
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Upon Completion of this Course, you will accomplish following:-

  • Diagnose and resolve issue related to OS services on Windows 10 system and startup
  • Deal with hardware and device driver related issues
  • Diagnose and resolve remote connectivity and network connectivity issues
  • Troubleshoot resource accessibility issues
  • Troubleshoot installation and operation related issues

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10982: Supporting and Troubleshooting Windows 10 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.