Supporting and Troubleshooting Windows 10 Course Overview

Supporting and Troubleshooting Windows 10 Course Overview

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals who seek to deepen their knowledge and skills in maintaining and resolving issues in the Windows 10 environment. This Windows troubleshooting course covers a wide array of topics that are essential for effective problem-solving and system management.

Learners will be equipped with a Troubleshooting methodology that involves an overview of Windows 10, understanding the Enterprise Desktop Support Technician (EDST) role, and learning the steps to troubleshoot various issues effectively. The course includes hands-on modules that range from Startup problems, System recovery, Hardware and device driver failures, to Network connectivity issues, Group Policy, User settings, Resource access, Remote connectivity, Application support, and Maintaining the operating system.

By completing this course, participants will gain the confidence and competence in supporting and troubleshooting Windows 10, which is vital for ensuring smooth operations within an enterprise environment. This comprehensive training will empower IT professionals to diagnose and resolve problems swiftly, minimizing downtime and enhancing user productivity.

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  • Live Training (Duration : 40 Hours)
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  • Classroom Training price is on request

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Course Prerequisites

Certainly! For students preparing to undertake the "Supporting and Troubleshooting Windows 10" course, it is important to have a foundation of knowledge and skills to ensure a successful learning experience. Below are the minimum required prerequisites:


  • Basic understanding of computer networks and hardware concepts.
  • Familiarity with the Windows operating system and its core functionality.
  • Experience with Windows desktop administration, maintenance, and troubleshooting.
  • Knowledge of basic Windows 10 features, such as Windows Defender, File Explorer, and Control Panel.
  • Fundamental understanding of Active Directory and basic AD management.
  • Basic knowledge of Windows PowerShell syntax and command-line interface.
  • Awareness of common networking technologies (e.g., IP addressing, name resolution, connectivity troubleshooting).
  • Some experience with remote desktop services and other remote management tools.

These prerequisites are designed to ensure that participants can actively engage with the course material and effectively apply the troubleshooting techniques covered in the training.


Target Audience for Supporting and Troubleshooting Windows 10

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals seeking to master Windows 10 maintenance and problem-solving.


  • IT Support Technicians
  • Helpdesk Technicians
  • IT Professionals needing to enhance their troubleshooting skills
  • System Administrators
  • Desktop Support Analysts
  • Service Desk Analysts
  • Network Administrators who manage Windows 10 environments
  • Microsoft Certified Professionals (MCPs) aiming to update their credentials
  • Technical Consultants who assist businesses with IT infrastructure solutions
  • Field Technicians who need to support Windows 10 on-site
  • PC Support Specialists


Learning Objectives - What you will Learn in this Supporting and Troubleshooting Windows 10?

Introduction to Learning Outcomes:

In the Supporting and Troubleshooting Windows 10 course, students will gain the skills to maintain, troubleshoot, and resolve various system issues in Windows 10, enhancing their technical support capabilities.

Learning Objectives and Outcomes:

  • Implement a structured IT troubleshooting methodology to effectively diagnose and resolve Windows 10 issues.
  • Troubleshoot and resolve startup issues, including familiarity with the Windows 10 Startup Recovery Environment and BitLocker recovery.
  • Perform system recoveries, including troubleshooting OS service issues and restoring a non-bootable computer.
  • Address hardware and device driver failures through comprehensive troubleshooting strategies.
  • Utilize administrative tools proficiently, including Remote Desktop, Windows PowerShell, and Windows provisioning.
  • Resolve network connectivity issues, including troubleshooting network settings and resolving name resolution problems.
  • Apply and troubleshoot Group Policy Objects (GPOs) to manage client configurations and resolve application issues.
  • Configure and fix user settings, including troubleshooting sign-in issues and the application of user settings.
  • Troubleshoot access to resources, such as file permissions, printer access, file synchronization, and file recovery processes.
  • Maintain Windows 10 systems by monitoring performance, troubleshooting issues, and managing Windows updates.

Technical Topic Explanation

Maintaining the operating system

Maintaining an operating system involves ensuring it runs efficiently by managing software updates, monitoring system performance, and troubleshooting issues. Courses like windows 10 troubleshooting course and supporting and troubleshooting windows 10 provide detailed guidance on how to diagnose and resolve common problems. This includes learning system repair techniques, managing security settings, and optimizing functionality to enhance user experience. For professionals, upgrading skills with a windows troubleshooting course or specific training like moc 10982 can significantly improve their ability to support and maintain Windows 10 systems effectively in various work environments.

Troubleshooting methodology

Troubleshooting methodology in technology, particularly when supporting and troubleshooting Windows 10, involves a systematic approach to finding and fixing issues. It starts with identifying the problem, then planning a resolution strategy. This is followed by testing solutions, observing the results, and deciding if the problem is resolved. If not, alternative solutions are considered. Courses like Windows 10 Troubleshooting and MOC 10982 teach these skills, focusing on specific tools and best practices to effectively diagnose and resolve various system issues, ultimately enhancing user support and system reliability.

Startup problems

Startup problems in technology often refer to issues encountered during the initial phase of launching a technology business. These challenges could include securing financing, understanding market needs, assembling a skilled team, and effectively managing resources. It's also crucial to develop a robust business model and maintain scalable operations. Handling competition and legal matters are another aspect that needs attention. Overcoming these hurdles is essential for establishing a successful, sustainable technology enterprise. Continuous innovation and adapting to customer feedback play a significant role in succeeding amidst these startup challenges.

System recovery

System recovery is a crucial process that repairs your computer system when it encounters serious issues such as software corruption or hardware failures, especially in Windows environments. Essential for maintaining optimal performance, system recovery can restore your system to a previous, stable state without losing data. Techniques involve using system restore points, specialized recovery software, or Windows installation media. Courses like supporting and troubleshooting Windows 10, and MOC 10982, offer detailed insights and practical skills for effectively managing system recovery, ensuring you're equipped to handle and resolve system disruptions smoothly.

Hardware and device driver failures

Hardware and device driver failures occur when the physical components of a computer (like the hard drive or RAM) or the software that communicates with the hardware (known as drivers) malfunction. These failures can cause a computer to crash, freeze, or operate slowly. Troubleshooting these issues often involves identifying the faulty component or updating and repairing drivers. Courses like "supporting and troubleshooting Windows 10" or "Windows 10 troubleshooting course" can provide detailed training on how to diagnose and fix these common problems effectively.

Network connectivity issues

Network connectivity issues refer to problems that prevent devices from connecting to each other or to the internet. These can stem from hardware failures, software errors, or incorrect configurations. Troubleshooting may involve checking cable connections, verifying settings, rebooting routers, or updating network drivers. For professionals using Windows 10, specialized courses like 'Supporting and Troubleshooting Windows 10' or 'Windows 10 Troubleshooting Course' can provide deeper insights and systematic approaches to solve these problems effectively. These courses typically cover various scenarios and equip users with tools and techniques for diagnosing and resolving network-related issues efficiently.

Group Policy

Group Policy is a feature in Windows that helps administrators manage and configure operating system settings across computers within a domain. By using Group Policy, IT professionals can set security options, control user account behaviors, and implement rules that all machines will automatically follow. This tool is especially vital for maintenance and consistent configuration in large networks. It's covered in depth in courses like "Supporting and Troubleshooting Windows 10," essential for anyone looking to master Windows settings and solve common system issues. This functionality ensures streamlined administration and enhances security across an organization's network.

User settings

User settings in Windows 10 allow individuals to customize and control their personal workspace experience according to their preferences and needs. These settings include options for managing privacy, system updates, device synchronization, and security features. Data and configurations related to user settings play a significant role when supporting and troubleshooting Windows 10 issues. Skills in navigating and adjusting these settings are crucial for effectively addressing and resolving user-specific problems, making Windows troubleshooting a vital competency for IT professionals seeking efficiency in maintaining optimal system performance. This knowledge base is also detailed in courses like MOC 10982.

Resource access

Resource access in technology refers to the ability of users and applications to retrieve, use, and manage resources within a computing environment. These resources can include files, data, devices, and network capabilities. Effective management ensures that authorized users have the access they need to perform tasks efficiently while preventing unauthorized access to secure and sensitive systems. Techniques and tools for managing and troubleshooting resource access are crucial, especially in operating systems like Windows 10. Courses like "supporting and troubleshooting Windows 10" or "MOC 10982" focus on equipping professionals with the skills to handle these issues effectively.

Remote connectivity

Remote connectivity involves accessing a computer or network from a distant location using the internet or another network. This technology is especially important for professionals who need to work from home or remotely manage systems. Common tools used include VPNs, remote desktop software, and cloud services. Understanding how to set up and troubleshoot such connections is essential. Courses like "Windows 10 troubleshooting course" or "supporting and troubleshooting Windows 10" can provide valuable skills in managing and fixing issues related to Windows 10 environments, enhancing one's ability to effectively work remotely.

Application support

Application support involves assisting users who encounter issues with software applications. It includes identifying, troubleshooting, and resolving problems to ensure applications function properly. Professionals in this field often work with specific systems such as Windows 10, where they might take courses like "Windows 10 Troubleshooting," "Supporting and Troubleshooting Windows 10," or specialized training such as "MOC 10982" to gain expertise in effectively supporting and resolving Windows-based application issues. This role is crucial for maintaining the productivity and satisfaction of software users by providing timely help and solutions.

Target Audience for Supporting and Troubleshooting Windows 10

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals seeking to master Windows 10 maintenance and problem-solving.


  • IT Support Technicians
  • Helpdesk Technicians
  • IT Professionals needing to enhance their troubleshooting skills
  • System Administrators
  • Desktop Support Analysts
  • Service Desk Analysts
  • Network Administrators who manage Windows 10 environments
  • Microsoft Certified Professionals (MCPs) aiming to update their credentials
  • Technical Consultants who assist businesses with IT infrastructure solutions
  • Field Technicians who need to support Windows 10 on-site
  • PC Support Specialists


Learning Objectives - What you will Learn in this Supporting and Troubleshooting Windows 10?

Introduction to Learning Outcomes:

In the Supporting and Troubleshooting Windows 10 course, students will gain the skills to maintain, troubleshoot, and resolve various system issues in Windows 10, enhancing their technical support capabilities.

Learning Objectives and Outcomes:

  • Implement a structured IT troubleshooting methodology to effectively diagnose and resolve Windows 10 issues.
  • Troubleshoot and resolve startup issues, including familiarity with the Windows 10 Startup Recovery Environment and BitLocker recovery.
  • Perform system recoveries, including troubleshooting OS service issues and restoring a non-bootable computer.
  • Address hardware and device driver failures through comprehensive troubleshooting strategies.
  • Utilize administrative tools proficiently, including Remote Desktop, Windows PowerShell, and Windows provisioning.
  • Resolve network connectivity issues, including troubleshooting network settings and resolving name resolution problems.
  • Apply and troubleshoot Group Policy Objects (GPOs) to manage client configurations and resolve application issues.
  • Configure and fix user settings, including troubleshooting sign-in issues and the application of user settings.
  • Troubleshoot access to resources, such as file permissions, printer access, file synchronization, and file recovery processes.
  • Maintain Windows 10 systems by monitoring performance, troubleshooting issues, and managing Windows updates.