Supporting and Troubleshooting Windows 11
Supporting and Troubleshooting Windows 11 equips Desktop Support Technicians (DSTs) with the skills to resolve startup, hardware, network, and application issues in enterprise environments. Designed for IT professionals supporting domain-joined Windows 11 devices, it addresses the critical need for rapid resolution of end-user disruptions—Microsoft reports that 68% of enterprises prioritize faster endpoint troubleshooting to reduce downtime. You’ll master Windows Recovery, Group Policy, and remote administration tools using Microsoft-authorized labs.
This course prepares learners for the Microsoft MD-102: Endpoint Administrator certification, validating expertise in modern device management. Koenig Solutions provides Guaranteed-to-Run dates and 30-day lab access, ensuring flexible, hands-on practice. You’ll gain the skills to efficiently maintain, secure, and optimize Windows 11 endpoints in hybrid environments.
Training Formats & Pricing
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Course Overview
The Microsoft course Supporting and Troubleshooting Windows 11 (55342AC) equips IT professionals with the skills to diagnose and resolve complex issues in Windows 11 environments, aligning with the objectives of Exam MD-102: Endpoint Administrator. Designed for Enterprise Desktop Support Technicians (EDSTs), help desk specialists, and system administrators, this course prepares learners to deliver Tier 2 support in medium to large organizations where 87% of enterprises have adopted Windows 11 as their standard desktop OS. Participants will master troubleshooting methodologies for deployment, connectivity, security, and performance issues within an on-premises Active Directory domain infrastructure, ensuring business continuity and user productivity.
Students engage with core Microsoft tools including Windows Admin Center, Group Policy Management Console, Windows PowerShell, Windows Recovery Environment (WinRE), Microsoft Defender for Endpoint, and the Settings and Control Panel interfaces. Through instructor-led labs in a simulated Active Directory environment, learners configure and troubleshoot real-world scenarios such as resolving boot failures using BCD repair, remediating Group Policy application errors, restoring user profiles via Folder Redirection, and securing devices with BitLocker and Windows Hello. A key hands-on project involves diagnosing a locked-down kiosk device, identifying misconfigured AppLocker policies, and restoring access while maintaining compliance—mirroring common enterprise support challenges.
This course prepares candidates for the Microsoft 365 Certified: Endpoint Administrator Associate certification, recognized by employers like Deloitte, Accenture, and the U.S. Department of Defense for its rigor in modern device management. Certified professionals report average salary increases of 20%, with Endpoint Administrators earning between $75,000 and $95,000 annually in North America. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official Microsoft courseware, and 1-on-1 mentoring, ensuring mastery of troubleshooting workflows. Completing Supporting and Troubleshooting Windows 11 empowers IT support professionals to advance into roles such as Senior Desktop Analyst, Endpoint Engineer, or Modern Workplace Specialist, driving operational excellence in evolving digital workplaces.
What You'll Learn
Skills You'll Gain
Prerequisites
- Configure TCP/IP, UDP, and DNS settings to ensure network stability and security when supporting and troubleshooting Windows 11, aligning with MD-102: Endpoint Administrator exam requirements.
- Manage user accounts and permissions using Microsoft Active Directory Domain Services (AD DS) principles to effectively support and troubleshoot Windows 11 environments, as required by MD-102: Endpoint Administrator certification standards.
- Implement Public Key Infrastructure (PKI) components to troubleshoot security issues and secure communications in Windows 11, meeting the technical prerequisites for the MD-102: Endpoint Administrator exam.
- Apply Windows Server fundamentals to support and troubleshoot Windows 11 in enterprise settings, consistent with the knowledge domains of the MD-102: Endpoint Administrator exam.
- Execute troubleshooting techniques and support strategies on Windows 10 or Windows 11 client operating systems to master the skills required for the MD-102: Endpoint Administrator certification.
- Verify hardware compatibility by configuring UEFI and TPM 2.0 settings, a critical prerequisite for supporting and troubleshooting Windows 11 and a core requirement for the MD-102: Endpoint Administrator exam.
Certification Exam
Everything you need to know about the 55342AC certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of 55342AC certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the 55342AC certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Desktop Support Technician
- Help Desk Analyst
- IT Support Specialist
- Enterprise Desktop Support Technician
- Technical Support Specialist
- Windows Systems Support Technician
Companies Hiring
and 5,000+ organizations worldwide seeking 55342AC certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the 55342AC training course
Is the certification exam included in the Supporting and Troubleshooting Windows 11 course fee, and what is the cost if purchased separately?
What training formats are available for the Supporting and Troubleshooting Windows 11 course, and is Guaranteed-to-Run scheduling offered?
How long is lab access provided after the Supporting and Troubleshooting Windows 11 course, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for the Supporting and Troubleshooting Windows 11 course, and are there fees?
What is the format, number of questions, passing score, and time limit for the MD-102 certification exam?
How long is the Microsoft 365 Certified: Endpoint Administrator Associate certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the Supporting and Troubleshooting Windows 11 course?
What are the prerequisites in terms of experience and knowledge for enrolling in the Supporting and Troubleshooting Windows 11 course?
What career roles and salary ranges can I expect after completing the Supporting and Troubleshooting Windows 11 course and MD-102 certification?
How does instructor-led Supporting and Troubleshooting Windows 11 training compare to self-study in terms of certification success and skill retention?
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