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JIRA End User Training Course Overview

JIRA End User Training Course Overview

The JIRA End User Training course is designed to equip learners with the knowledge and skills needed to effectively use JIRA, a popular project management tool used by agile software development teams. Through this course, participants will learn the fundamentals of JIRA, including its core concepts, terminology, infrastructure, and how to manage different user roles.

Starting with basic navigation skills in Module 2, the course progresses to more advanced topics such as mastering project management in JIRA, managing issues, field and screen configurations, workflows, and business processes. In addition, learners will gain expertise in searching and reporting, allowing them to extract meaningful insights from their projects.

By the end of the course, individuals will be adept at using JIRA for project management and task organization, making them valuable assets to their teams. The training emphasizes best practices for JIRA end-users, ensuring that participants can apply their knowledge efficiently. JIRA training classes are comprehensive, combining theoretical knowledge with practical application to maximize learning benefits for participants.

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Successfully delivered 4 sessions for over 6 professionals

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 850 (USD)
  • Live Training (Duration : 16 Hours)
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Target Audience for JIRA End User Training

The JIRA End User Training course is ideal for team members seeking expertise in agile project management and issue tracking with JIRA.


  • Project Managers
  • Product Owners
  • Scrum Masters
  • Agile Coaches
  • Development Team Members (Developers, Testers, Designers)
  • Business Analysts
  • Support Technicians
  • Quality Assurance Professionals
  • IT Managers
  • Software Engineers
  • Process Managers
  • Team Leaders
  • Operational Managers involved in IT projects
  • JIRA Power Users (individuals keen on mastering JIRA beyond basic use)
  • Professionals looking to transition into IT project roles
  • Individuals preparing for Atlassian certification exams


Learning Objectives - What you will Learn in this JIRA End User Training?

Introduction to Course Learning Outcomes:

Gain proficiency in JIRA for effective project management and issue tracking through an in-depth understanding of JIRA fundamentals, navigation, project management, issue & field management, workflows, searching, reporting, and best practices.

Learning Objectives and Outcomes:

  • Understand the core concepts, terminology, and infrastructure of JIRA, including user roles and permissions.
  • Navigate JIRA projects efficiently, understanding the differences between project types and their respective screens.
  • Master Agile project management using JIRA, including running projects with Kanban boards and configuring agile screens.
  • Manage issues effectively, learning about issue operations such as cloning, time tracking, and working with tasks and subtasks.
  • Customize and manage fields in JIRA, including the creation and configuration of custom fields and field contexts.
  • Configure and customize JIRA screens and associate them with specific issue types and projects.
  • Design and manage workflows to map business processes accurately and apply them to projects using workflow schemes.
  • Utilize JIRA’s powerful search capabilities with both basic and advanced (JQL) search techniques to manage and interpret search results.
  • Create meaningful reports, dashboards, and filters to analyze data, and enhance project tracking with gadgets and charts.
  • Adopt JIRA end-user best practices for a more organized, efficient use of the system in line with Agile methodologies.

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