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ACP-120 Jira Administration for Cloud

The ACP-120 Jira Administration for Cloud course equips Jira administrators with advanced skills to configure and manage Jira Cloud environments, solving critical challenges in user access, permissions, and project configuration. Designed for cloud administrators and IT professionals, it addresses a market where 90% of new Atlassian customers choose cloud solutions. Learners gain hands-on expertise in global settings, issue security, and automation, ensuring seamless collaboration across business and development teams.

This course prepares you for the official Atlassian ACP-120 certification, enhancing career prospects with roles averaging $117,750–$201,379 in the US. Koenig Solutions offers 30-day lab access for real-world practice, ensuring mastery. Certification holders report increased job opportunities, with 73% citing improved career mobility, positioning them as key enablers of enterprise agility.

24 Hours (3 Days)
Live Online / Classroom
5+ professionals trained

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1-on-1 USD 1,450
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Public Batch USD 1,150
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Self-Paced USD 199
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Course Overview

The Atlassian ACP-120 Jira Administration for Cloud course is designed for IT professionals aiming to master Jira Cloud administration and prepare for the ACP-120 certification exam. This training targets roles such as Jira Administrators, DevOps Engineers, and IT Systems Administrators who manage Jira Software, Jira Service Management, or Jira Work Management in cloud environments. With over 300,000 organizations worldwide using Jira, demand for certified administrators is rising, particularly as enterprises migrate from Data Center to Cloud. The course equips learners with the skills to configure and manage Jira Cloud effectively, supporting agile teams and complex enterprise workflows.

Participants will gain hands-on experience with core Atlassian tools including Jira Cloud, Atlassian Admin Hub, Jira Service Management, company-managed and team-managed projects, permission schemes, and automation rules. The course includes practical labs conducted in a secure, web-based sandbox environment where students configure real-world scenarios such as setting up project permissions, managing global settings, customizing workflows, and implementing issue-level security. A key lab project involves creating a fully configured company-managed project from scratch, applying correct field contexts, screen schemes, and notification settings based on business requirements. These exercises use the official Atlassian Cloud interface, ensuring alignment with actual administration tasks.

By completing the ACP-120 Jira Administration for Cloud course, candidates are well-prepared for the Atlassian ACP-120 certification, which is recognized globally and increasingly listed as a preferred qualification in job postings. Certified professionals report an average salary of $156,068 in the U.S., with senior roles reaching over $214,000, according to Glassdoor’s 2026 data. Koenig Solutions enhances this learning path with Guaranteed-to-Run batches, official Atlassian courseware, and access to expert instructors for 1-on-1 mentoring. Earning the ACP-120 certification positions individuals for advancement into cloud administration, DevOps, or IT leadership roles, making them essential contributors in organizations adopting modern agile and ITSM practices.

What You'll Learn

Configure global settings and user communication protocols within Jira Cloud to maintain organizational messaging standards.
Implement project permissions and product access controls to manage user roles and secure sensitive data according to ACP-120 exam requirements.
Deploy and manage company-managed and team-managed projects to support diverse team workflows.
Construct issue types, custom fields, and screen schemes to optimize issue tracking and data collection.
Develop automation rules and integrate Jira Service Management features to streamline repetitive tasks and service desk processes.
Analyze and troubleshoot notification schemes, email handlers, and Advanced Roadmaps configurations to ensure system performance and communication accuracy.

Skills You'll Gain

Jira Cloud User Management Jira Global Permissions Jira Project Permissions Jira Issue-Level Security Jira Field Configuration Jira Screen Schemes Jira Issue Type Configuration Jira Workflow Configuration Jira Automation Rules Jira Notification Schemes Jira Email Handlers Jira Issue Collectors Jira Backup Management Jira Component Management Jira Version Management Jira Filter Configuration Jira Dashboard Management

Prerequisites

Recommended knowledge before taking this course
  • Experience managing Jira Cloud for at least one year, gaining practical skills in cloud-based project management.
  • Understanding of Jira Cloud-specific features and architecture, essential for effective administration and customization.
  • Familiarity with Atlassian Admin Hub for user and organization management, enabling smooth onboarding and access control.
  • Hands-on experience with Jira project configurations, including workflows, schemes, and permissions, to tailor projects to business needs.
  • Ability to translate business requirements into Jira system configurations, ensuring the platform supports organizational goals.
  • Proficiency in troubleshooting common Jira Cloud administration issues using Atlassian documentation and community resources, reducing downtime and improving user satisfaction.
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Certification Exam

Everything you need to know about the ACP-120 certification exam

Exam Details
Exam Name
ACP-120
Exam Cost
$249
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
4 attempts total (first attempt plus 3 retakes), with a 14-day mandatory wait between attempts.
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ACP-120 Jira Administration for Cloud

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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– System Settings and User Features
Configure Global Settings and system-wide configurations Customize Atlassian Jira look and feel options Define default language and user profile settings Optimize system dashboard configuration for teams Convert business requirements into precise JQL queries Manage shared filters and team dashboards effectively Analyze filter subscription outcomes for stakeholders Evaluate implications of bulk change operations
2
Day 2– Access, Permissions, and Security
Manage user access via Atlassian Administration Assign appropriate Site Administration privileges Configure product access and user groups Manage complex project and global permissions Troubleshoot product and project permission conflicts Assess impact of suspending user access rights Delete groups and manage security consequences Implement robust issue-level security protocols
3
Day 3– General Project Configuration
Manage project details and sidebar navigation Modify existing Atlassian project configurations Create projects using shared configuration schemes Deploy project templates for maximum efficiency Execute version management in Jira Cloud Create and configure project-specific components Automate component assignment for team workflows Leverage features of Jira team-managed projects
4
Day 4– Issue Types, Fields, and Screens
Implement issue types and issue type schemes Modify statuses, resolutions, and issue priorities Align issue type configurations with requirements Analyze impact of moving active issue types Configure field context and field configurations Manage complex field configuration schemes Optimize custom screen schemes for users Troubleshoot field and screen configuration errors
5
Day 5– Workflows, Automation, and Notifications
Design and implement Jira Cloud workflows Troubleshoot workflow conditions and status transitions Configure automation rules to save manual effort Resolve common automation rule failures quickly Recommend project notifications and system events Troubleshoot notification delivery and configuration Identify incoming mail handler configuration steps Troubleshoot mail handler setup and integration

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Hands-On Lab

Live Lab Sandbox

Real Environment

Practice in a real lab environment with full access to the tools and services covered in the course.

30+ Guided Labs

30+

Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.

Lab Manual Included

Full Guide

Comprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.

Post-Training Access

30 Days

30 days of extended lab access after your training ends so you can continue practicing.

Career Outcomes

82%

of ACP-120 certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the ACP-120 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Jira Cloud Administrator
  • Atlassian Solutions Architect
  • DevOps Specialist
  • Agile Tools Consultant
  • IT Project Manager
  • Senior Jira Administrator

Companies Hiring

5,000+
Atlassian Accenture Deloitte Infosys Wipro TCS Capgemini Cognizant Ernst & Young PwC

and 5,000+ organizations worldwide seeking ACP-120 certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

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    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
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    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
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    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

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    Head of L&D, UK Enterprise

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  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

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    Security Analyst

    SC-300 Certified ✓ Verified
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    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

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    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
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