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ITIL® Service Strategy Lifecycle Course Overview

ITIL® Service Strategy Lifecycle Course Overview

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The ITIL® Service Strategy Lifecycle course equips learners with essential competencies in Service Management and its foundational principles. Participants will explore the interactions between Service Strategy processes and other lifecycle processes, understand the critical activities and functions involved, and grasp the roles and responsibilities necessary for achieving operational excellence. Additionally, the course covers how to effectively measure Service Strategy performance and addresses the technology and implementation requirements. By understanding the challenges, critical success factors, and risks, students will gain a comprehensive view of Service Strategy. Successfully completing the course earns participants 3 ITIL® credits and 21 PDUs from the Project Management Institute.

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Course Prerequisites

Prerequisites for ITIL® Service Strategy Lifecycle Course


To successfully undertake the ITIL® Service Strategy Lifecycle course, candidates should meet the following minimum prerequisites:


  • Hold an ITIL® Foundation Certificate.
  • While there is no strict minimum requirement, it is highly desirable to have:
    • Basic IT literacy.
    • Approximately 2 years of IT experience.

These prerequisites ensure that students have a foundational understanding of service management concepts and practical insights into IT operations, enabling them to maximize their learning experience in the course.


Target Audience for ITIL® Service Strategy Lifecycle

ITIL® Service Strategy Lifecycle equips IT professionals with essential skills in service management practices, focusing on the strategic aspects of IT service delivery. This course is ideal for those aiming to enhance operational excellence.


  • IT Service Managers
  • IT Project Managers
  • Service Delivery Managers
  • IT Consultants
  • Business Analysts
  • IT Operations Managers
  • Change Managers
  • Quality Assurance Managers
  • ITIL® Practitioners
  • Financial Analysts in IT
  • IT Governance Professionals
  • Technical Support Managers
  • Product Managers
  • IT Strategists
  • Service Portfolio Managers


Learning Objectives - What you will Learn in this ITIL® Service Strategy Lifecycle?

Introduction:
The ITIL® Service Strategy Lifecycle course equips students with a robust understanding of service management principles and the critical role of service strategy in delivering value and achieving operational excellence.

Learning Objectives and Outcomes:

  • Understand Service Management as a Practice and the principles, purpose, and objectives of Service Strategy.
  • Comprehend how all Service Strategy processes interact with other Service Lifecycle processes.
  • Identify activities, methods, and functions in each of the Service Strategy processes.
  • Recognize the roles and responsibilities within Service Strategy to achieve operational excellence.
  • Measure Service Strategy performance effectively.
  • Understand technology and implementation requirements that support Service Strategy.
  • Identify challenges, critical success factors, and risks associated with Service Strategy.
  • Gain knowledge of the operational needs to support effective Service Strategy execution.
  • Prepare for practical implementation of Service Strategy in organizational contexts.
  • Earn 3 credits in the ITIL® qualification scheme upon successful exam completion, along with 21 PDUs from the Project Management Institute.

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