ITIL® Service Strategy Lifecycle Course Overview

Target Audience for ITIL® Service Strategy Lifecycle

ITIL® Service Strategy Lifecycle equips IT professionals with essential skills in service management practices, focusing on the strategic aspects of IT service delivery. This course is ideal for those aiming to enhance operational excellence.

• IT Service Managers
• IT Project Managers
• Service Delivery Managers
• IT Consultants
• Business Analysts
• IT Operations Managers
• Change Managers
• Quality Assurance Managers
• ITIL® Practitioners
• Financial Analysts in IT
• IT Governance Professionals
• Technical Support Managers
• Product Managers
• IT Strategists
• Service Portfolio Managers

Learning Objectives - What you will Learn in this ITIL® Service Strategy Lifecycle?

Introduction:
The ITIL® Service Strategy Lifecycle course equips students with a robust understanding of service management principles and the critical role of service strategy in delivering value and achieving operational excellence.

Learning Objectives and Outcomes:

• Understand Service Management as a Practice and the principles, purpose, and objectives of Service Strategy.
• Comprehend how all Service Strategy processes interact with other Service Lifecycle processes.
• Identify activities, methods, and functions in each of the Service Strategy processes.
• Recognize the roles and responsibilities within Service Strategy to achieve operational excellence.
• Measure Service Strategy performance effectively.
• Understand technology and implementation requirements that support Service Strategy.
• Identify challenges, critical success factors, and risks associated with Service Strategy.
• Gain knowledge of the operational needs to support effective Service Strategy execution.
• Prepare for practical implementation of Service Strategy in organizational contexts.
• Earn 3 credits in the ITIL® qualification scheme upon successful exam completion, along with 21 PDUs from the Project Management Institute.