Axelos/ITIL® Continual Service Improvement Lifecycle/ITIL® Continual Service Impro

ITIL® Continual Service Improvement Lifecycle Certification Training Course Overview

This course from Koenig Solutions is intended to teach the students about this unified training course that immerses students in the overall processes, concepts, methods and policies related with the CSI phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the CSI stage, but not the detail of each of the supporting processes.

Audience:

  • IT consultants
  • Chief technology officers
  • IT audit managers
  • Service test managers
  • Managers
  • Supervisory staff
  • Team leaders
  • Chief information officers
  • IT planners
  • IT security managers
  • Service designers
  • IT architects
This course prepares you for Exam ITIL® Continual Service Impro. Test your current knowledge Qubits42

ITIL® Continual Service Improvement Lifecycle (24 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1250
01 - 03 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1400
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Introduction
  • Overview
  • Context
  • ITIL in relation to other publications in the Best Management Practice portfolio
  • Why is ITIL so successful?
  • Chapter summary
Module 2: Service management as a practice
  • Services and service management
  • Basic concepts
  • Governance and management systems
  • The service lifecycle
Module 3: Continual service improvement principles
  • Continual service improvement approach
  • CSI and organizational change
  • Ownership
  • CSI register
  • External and internal drivers
  • Service level management
  • Knowledge management
  • The Deming Cycle
  • Service measurement
  • IT governance
  • Frameworks, models, standards and quality systems
  • CSI inputs and outputs
Module 4: Continual service improvement processes
  • The seven-step improvement process
Module 5: Continual service improvement methods and techniques
  • Methods and techniques
  • Assessments
  • Benchmarking
  • Service measurement
  • Metrics
  • Return on investment
  • Service reporting
  • CSI and other service management processes
  • Summary
Module 6: Organizing for continual service improvement
  • Organizational development
  • Functions
  • Roles
  • Customer engagement
  • Responsibility model — RACI
  • Competence and training
Module 7: Technology considerations
  • Tools to support CSI activities
  • Summary
Module 8: Implementing continual service improvement
  • Critical considerations for implementing CSI
  • Where do I start?
  • Governance
  • CSI and organizational change
  • Communication strategy and plan
  • Summary
Module 9: Challenges, risks and critical success factors
  • Challenges
  • Critical success factors
  • Risks
  • Summary
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Course Prerequisites
  • ITIL® V3 Foundation.

Upon Completion of this Course, you will accomplish following:-

  • Comprehend CSI
  • Comprehend Technology considerations
  • Comprehend Principles of CSI
  • Comprehend Processes of CSI
  • Comprehend Organization for CSI
  • Execute CSI
  • Comprehend Methods and techniques of CSI
  • Comprehend Challenges, critical success risks and factors

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® Continual Service Improvement Lifecycle Traning & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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