Axelos/ITIL® Continual Service Improvement Lifecycle/ITIL® Continual Service Impro

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ITIL® Continual Service Improvement Lifecycle Certification Training Course Overview

This course from Koenig Solutions is intended to teach the students about this unified training course that immerses students in the overall processes, concepts, methods and policies related with the CSI phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the CSI stage, but not the detail of each of the supporting processes.

Audience:

IT consultants
Chief technology officers
IT audit managers
Service test managers
Managers
Supervisory staff
Team leaders
Chief information officers
IT planners
IT security managers
Service designers
IT architects

This course prepares you for Exam ITIL® Continual Service Impro. Test your current knowledge Qubits42

ITIL® Continual Service Improvement Lifecycle (24 Hours) Download Course Contents

Live Virtual Classroom

Group Training 1250 01 - 03 Nov 09:00 AM - 05:00 PM CST (8 Hours/Day) 06 - 08 Dec 09:00 AM - 05:00 PM CST (8 Hours/Day)	1-on-1 Training (GTR) 1400 4 Hours 8 Hours Week Days Weekend Start Time : At any time 12 AM 12 PM Training Schedule: GTR=Guaranteed to Run

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Course Modules

Module 1: Introduction

Overview
Context
ITIL in relation to other publications in the Best Management Practice portfolio
Why is ITIL so successful?
Chapter summary

Module 2: Service management as a practice

Services and service management
Basic concepts
Governance and management systems
The service lifecycle

Module 3: Continual service improvement principles

Continual service improvement approach
CSI and organizational change
Ownership
CSI register
External and internal drivers
Service level management
Knowledge management
The Deming Cycle
Service measurement
IT governance
Frameworks, models, standards and quality systems
CSI inputs and outputs

Module 4: Continual service improvement processes

The seven-step improvement process

Module 5: Continual service improvement methods and techniques

Methods and techniques
Assessments
Benchmarking
Service measurement
Metrics
Return on investment
Service reporting
CSI and other service management processes
Summary

Module 6: Organizing for continual service improvement

Organizational development
Functions
Roles
Customer engagement
Responsibility model — RACI
Competence and training

Module 7: Technology considerations

Tools to support CSI activities
Summary

Module 8: Implementing continual service improvement

Critical considerations for implementing CSI
Where do I start?
Governance
CSI and organizational change
Communication strategy and plan
Summary

Module 9: Challenges, risks and critical success factors

Challenges
Critical success factors
Risks
Summary

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Course Prerequisites

ITIL® V3 Foundation.

Upon Completion of this Course, you will accomplish following:-

Comprehend CSI
Comprehend Technology considerations
Comprehend Principles of CSI
Comprehend Processes of CSI
Comprehend Organization for CSI
Execute CSI
Comprehend Methods and techniques of CSI
Comprehend Challenges, critical success risks and factors

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® Continual Service Improvement Lifecycle Traning & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.