ITIL® 4 Business Relationship Management Course Overview

ITIL® 4 Business Relationship Management Course Overview

The ITIL® 4 Business Relationship Management course at Koenig Solutions provides an in-depth understanding of key concepts, principles, and challenges in managing business relationships within IT service management. This 3-day course is designed for IT professionals who aim to nurture relationships between service providers, consumer organizations, and stakeholders.

By completing this course, you will master key BRM concepts, understand value streams, and learn to apply various models and techniques. You'll gain insights into BRM roles, required skills, and organizational solutions, and learn how to leverage information and technology to support BRM. Additionally, the course covers the role of partners and suppliers and how to develop BRM capabilities using the ITIL® Maturity Model.

Prerequisite: ITIL® 4 Foundation certificate.