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ITIL® 4 Business Relationship Management Course Overview

ITIL® 4 Business Relationship Management Course Overview

ITIL® 4 Business Relationship Management Course Overview

The ITIL® 4 Business Relationship Management course at Koenig Solutions provides an in-depth understanding of key concepts, principles, and challenges in managing business relationships within IT service management. This 3-day course is designed for IT professionals who aim to nurture relationships between service providers, consumer organizations, and stakeholders.

By completing this course, you will master key BRM concepts, understand value streams, and learn to apply various models and techniques. You'll gain insights into BRM roles, required skills, and organizational solutions, and learn how to leverage information and technology to support BRM. Additionally, the course covers the role of partners and suppliers and how to develop BRM capabilities using the ITIL® Maturity Model.

Prerequisite: ITIL® 4 Foundation certificate.

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1,150

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Course Fee 1,150
Total Fees
(with exam)
1,150 (USD)
  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Includes Official Coursebook
  • Include Exam
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Classroom Training fee on request
  • Includes Official Coursebook
  • Include Exam
Koeing Learning Stack

Koenig Learning Stack

Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Course Prerequisites

Course Prerequisites

To successfully undertake the ITIL® 4 Business Relationship Management (BRM) training course, candidates should meet the following minimum prerequisites:


  • ITIL® 4 Foundation Certificate: Candidates must hold a valid ITIL® 4 Foundation certificate, which ensures they have a basic understanding of the ITIL® framework and key service management principles.

These prerequisites are designed to ensure that participants have a foundational knowledge that will allow them to get the most out of the advanced topics covered in the course. If you meet this requirement, you are well-prepared to enroll and advance your skills in Business Relationship Management.


Target Audience for ITIL® 4 Business Relationship Management

INTRODUCTION


The ITIL® 4 Business Relationship Management course is designed for IT professionals to develop skills in managing and nurturing relationships between service providers and consumer organizations, ensuring efficient value creation.


TARGET AUDIENCE


  • IT Managers
  • Business Relationship Managers
  • IT Service Managers
  • Service Delivery Managers
  • ITIL® Practitioners
  • IT Consultants
  • Customer Support Managers
  • Supplier Relationship Managers
  • Operations Managers
  • Business Analysts
  • IT Project Managers
  • Vendor Managers
  • Strategic Planners
  • Process Managers
  • Change Managers


Learning Objectives - What you will Learn in this ITIL® 4 Business Relationship Management?

Course Learning Objectives and Outcomes

Introduction

The ITIL® 4 Business Relationship Management course equips IT professionals with the knowledge and skills to effectively manage relationships between service providers, consumer organizations, and their stakeholders, using best practices and strategic guidance.

Learning Objectives and Outcomes

  • Understand the Key Concepts of Business Relationship Management (BRM):

    • Identify the purpose, PSFs, and value of BRM practice.
    • Understand the key challenges and stakeholders of service relationships.
    • Comprehend the service journey model and various types of service relationships.
  • Understand the BRM Value Streams & Processes:

    • Understand the ITIL® service value chain model and service value streams.
    • Know the main processes of BRM practice, including inputs, outputs, activities, and key questions.
    • Develop and apply relationship models and integrate BRM into value streams.
  • Apply BRM Models & Techniques:

    • Apply stakeholder analysis and mapping, Gemba walk, and the voice of the customer within BRM.
  • Understand BRM Roles, Skills, & Organizational Solutions:

    • Identify key skills required for BRM.
    • Describe the responsibilities of relationship managers and agents.
    • Apply the LACMT

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