ITIL® 4 Business Relationship Management Course Overview

Course Prerequisites

To successfully undertake the ITIL® 4 Business Relationship Management (BRM) training course, candidates should meet the following minimum prerequisites:

• ITIL® 4 Foundation Certificate: Candidates must hold a valid ITIL® 4 Foundation certificate, which ensures they have a basic understanding of the ITIL® framework and key service management principles.

These prerequisites are designed to ensure that participants have a foundational knowledge that will allow them to get the most out of the advanced topics covered in the course. If you meet this requirement, you are well-prepared to enroll and advance your skills in Business Relationship Management.

Target Audience for ITIL® 4 Business Relationship Management

INTRODUCTION

The ITIL® 4 Business Relationship Management course is designed for IT professionals to develop skills in managing and nurturing relationships between service providers and consumer organizations, ensuring efficient value creation.

TARGET AUDIENCE

• IT Managers
• Business Relationship Managers
• IT Service Managers
• Service Delivery Managers
• ITIL® Practitioners
• IT Consultants
• Customer Support Managers
• Supplier Relationship Managers
• Operations Managers
• Business Analysts
• IT Project Managers
• Vendor Managers
• Strategic Planners
• Process Managers
• Change Managers

Learning Objectives - What you will Learn in this ITIL® 4 Business Relationship Management?

Course Learning Objectives and Outcomes

Introduction

The ITIL® 4 Business Relationship Management course equips IT professionals with the knowledge and skills to effectively manage relationships between service providers, consumer organizations, and their stakeholders, using best practices and strategic guidance.

Learning Objectives and Outcomes

• Understand the Key Concepts of Business Relationship Management (BRM):

  • Identify the purpose, PSFs, and value of BRM practice.
  • Understand the key challenges and stakeholders of service relationships.
  • Comprehend the service journey model and various types of service relationships.

• Understand the BRM Value Streams & Processes:

  • Understand the ITIL® service value chain model and service value streams.
  • Know the main processes of BRM practice, including inputs, outputs, activities, and key questions.
  • Develop and apply relationship models and integrate BRM into value streams.

• Apply BRM Models & Techniques:

  • Apply stakeholder analysis and mapping, Gemba walk, and the voice of the customer within BRM.

• Understand BRM Roles, Skills, & Organizational Solutions:

  • Identify key skills required for BRM.
  • Describe the responsibilities of relationship managers and agents.
  • Apply the LACMT