IT Support Technical Skills Course Overview

IT Support Technical Skills Course Overview

The IT Support Technical Skills certification is a professional credential that demonstrates proficiency in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure. It's centered on the core competencies required in an IT support role. In various industries, this certification is used to authenticate the ability of IT professionals, particularly those working in technical support and IT operational roles. Companies often require or view favorably IT technicians with this certification as it assures their skills are industry-approved, up-to-date, and comprehensive. It empowers IT professionals with a solid foundation necessary to tackle a wide array of common technological issues and maintain network operations efficiently.

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  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

1. Fundamental understanding of computer technology
2. Basic file management skills
3. Working knowledge of Windows operating systems
4. Operating skills relating to the installation, configuration, and use of computer hardware
5. Experience troubleshooting basic computer hardware, software, and other related issues
6. Working knowledge of networking protocols and technologies
7. Understanding of operating system installation and common troubleshooting techniques
8. Experience in setting up a computer lab
9. Basic knowledge of computer security and virus protection
10. Familiarity with IT help desk ticketing systems and procedures

Target Audience for IT Support Technical Skills Certification Training

• IT professionals seeking career advancement.
• Recent graduates in IT or related fields.
• Individuals desiring a career change to IT.
• Small business owners handling their own IT.
• Employees in non-technical roles requiring IT proficiency.
• Tech enthusiasts wanting to acquire formal IT skills.

Why Choose Koenig for IT Support Technical Skills Certification Training?

• Koenig Solutions offers instruction from certified professionals, ensuring quality education.
• Comprehensive training can give a significant boost to a career in IT.
• Koenig provides customized training programs, tailoring the content to needs and goals.
• The destination training brings unique perspectives and networking opportunities.
• Affordable pricing makes the training accessible for more individuals.
• Koenig is a top training institute with a proven track record.
• Flexible dates provide convenience.
• Instructor-led online training facilitates interactive learning from anywhere.
• A wide range of courses is available to build versatile IT expertise.
• Koenig offers accredited training for reliable, recognized certification.

IT Support Technical Skills Skills Measured

After completing IT Support Technical Skills certification training, individuals gain expertise in a variety of areas including diagnosing and resolving IT problems, managing operating systems, troubleshooting network issues, and implementing IT infrastructure. They also learn about software installation and management, data management, system administration, IT security protocols, and cloud computing. Furthermore, the training builds strong customer service skills required for dealing with user issues effectively.

Top Companies Hiring IT Support Technical Skills Certified Professionals

Top companies like Google, Microsoft, IBM, and Apple are constantly hiring IT Support Technical Skills certified professionals. These tech giants require experts who can provide vital support for their various hardware, software, and cloud-based systems. Experts with this certification are also sought after by leading telecom companies like AT&T and Verizon.

Learning Objectives - What you will Learn in this IT Support Technical Skills Course?

The learning objectives of the IT Support Technical Skills course are primarily to equip learners with a comprehensive understanding of IT support functions, roles, and technicalities. The course aims to build proficiency in areas such as software installation and updates, troubleshooting hardware and software issues, understanding networks, and ensuring system security. It also intends to improve communications skills for interacting with clients and collaborating with team members. Furthermore, it fosters problem-solving skills and educates about the latest IT trends and tools. Finally, it encourages students to develop a proactive approach to anticipating and addressing potential IT issues before they escalate.