IT Support: Active Directory, M365 & Azure AD
The IT Support Technical Skills course by Open Source equips aspiring IT support specialists, help desk technicians, and systems administrators with foundational technical abilities to solve real-world infrastructure problems. It addresses the urgent industry need for skilled professionals, as over 287,000 IT support roles remain open in the U.S. Learners master troubleshooting, operating systems, networking, and customer support—critical competencies demanded by employers in this fast-growing field.
This course prepares learners for the CompTIA A+ certification. Open Source provides official courseware and 30-day lab access, ensuring hands-on practice. Graduates gain job-ready skills for entry-level positions with a median starting salary of $45,000 to $55,000, positioning them for success in high-demand IT careers.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The IT Support Technical Skills course by Open Source is a comprehensive training program designed for individuals seeking entry-level roles in IT support, such as Help Desk Technician, IT Support Specialist, and Desktop Support Analyst. Aligned with the CompTIA A+ certification exam (Core 1 and Core 2), this course equips learners with foundational knowledge in hardware, software, networking, and troubleshooting. With over 287,000 open IT support positions in the U.S. and growing demand across industries, mastering these skills prepares candidates for immediate entry into a high-growth tech field. The curriculum is vendor-neutral, emphasizing practical, real-world competencies valued by employers worldwide.
Students engage with a range of industry-standard tools and platforms, including Windows and Linux operating systems, Microsoft 365 Admin Center, Active Directory, PowerShell, and Spiceworks Cloud Help Desk. The hands-on lab component is conducted in a virtualized environment using VMware and VirtualBox, where learners configure systems, manage user accounts, and troubleshoot network issues. A key project involves setting up and managing a complete help desk workflow using osTicket in a Docker-based lab, simulating real-world scenarios such as password resets, software installations, and access requests. These labs reinforce technical proficiency and documentation skills essential for day-to-day IT operations.
This course prepares learners for the CompTIA A+ certification, the industry-standard credential for entry-level IT roles and DoD 8140 approved for technical support specialist positions. Certified professionals report a median entry-level salary of $70,000, with 75% achieving positive career outcomes within six months of completion. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official courseware, and flexible 1-on-1 training options, ensuring personalized support. Graduates gain not only certification readiness but also a demonstrable lab portfolio, positioning them for long-term success in IT support and beyond.
What You'll Learn
Prerequisites
- Ability to navigate and manage Ubuntu 22.04 LTS and Windows 10/11 environments, equivalent to CompTIA A+ level knowledge. Ability to perform system administration tasks using Bash on Debian or CentOS distributions and PowerShell on Windows. Ability to configure and troubleshoot network protocols including TCP/IP, DNS, and DHCP using standard diagnostic tools like Wireshark. Ability to manage secure remote access and system connectivity utilizing SSH and OpenVPN protocols. Ability to execute administrative operations such as user account management and file permission configuration within open-source Linux frameworks. Ability to apply standard troubleshooting methodologies to resolve technical issues using industry-standard open-source IT support tools.
Certification Exam
Everything you need to know about the IT Support: Active Directory, M365 & Azure AD certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the IT Support: Active Directory, M365 & Azure AD training course
Is the certification exam included in the IT Support Technical Skills course by Open Source? What is the exam fee if separate?
What delivery modes does Koenig offer for IT Support Technical Skills (live online 1-on-1, classroom, self-paced)? Does it mention Guaranteed-to-Run scheduling?
How long is lab access provided for IT Support Technical Skills? What environment (cloud sandbox, vendor-hosted, local VM)?
What is Koenig's rescheduling policy for IT Support Technical Skills? Any fees?
How many questions, what types, passing score, and time limit for the IT Support Technical Skills exam?
How long is the IT Support Technical Skills certification valid? What is the renewal process and cost?
What support does Koenig provide after IT Support Technical Skills course completion (mentor access, community, retake options)?
What prerequisites or experience are needed for the IT Support Technical Skills course by Open Source?
What salary or career impact does completing IT Support Technical Skills by Open Source offer with real figures?
How does IT Support Technical Skills by Open Source compare with self-study in terms of outcomes?
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