Unable to find what you're searching for?
We're here to help you find itThe ISO/IEC 20000 Introduction course is designed to acquaint learners with the best practices of IT service management as defined by the ISO/IEC 20000 standard. Throughout the training, participants gain foundational knowledge of service management systems (SMS) and the importance of an IT service management system in the contemporary IT landscape. The course outlines the ISO/IEC 20000 family of standards, its development, and the advantages of implementing an SMS compliant with ISO/IEC 20000-1.
Participants learn about the essential components of a service, service management principles, and the relationship between ISO/IEC 20000-1 and the Information Technology Infrastructure Library (ITIL). The course delves into the specific requirements of the standard, covering clauses 4 to 10, which include context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.
Preparing for the certification audit is a practical element of the course, ensuring learners are equipped to select a certification body and understand the audit process, including stages 1 and 2, audit follow-up, and the certification decision. By the end of the course, participants will have a clear understanding of ISO/IEC 20000 and how to pursue PECB certification, as well as awareness of other PECB training courses and certifications.
Successfully delivered 1 sessions for over 1 professionals
Purchase This Course
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
To ensure that you have the best chance of success in the ISO/IEC 20000 Introduction course provided by Koenig Solutions, here are the minimum required prerequisites:
Please note that while prior knowledge of the ISO standards or service management frameworks such as ITIL can be beneficial, it is not a mandatory requirement for this introductory course. Our instructors will ensure that all participants, regardless of their background, will have a solid understanding of the course material by the end of the training.
The ISO/IEC 20000 Introduction course is aimed at professionals seeking to understand service management system standards and their implementation.
Introduction: Gain a foundational understanding of ISO/IEC 20000 standards and their application within IT service management to enhance and certify your service management system.
Learning Objectives and Outcomes:
The ISO/IEC 20000 family of standards is a set of international guidelines for companies providing IT services. These standards help organizations ensure their IT service management processes align with both business needs and international best practices. Achieving ISO 20000 certification demonstrates to customers and stakeholders that a company adheres to high standards of quality in managing and delivering IT services. This certification applies to any company that wants to efficiently manage its IT services, improve customer satisfaction, and ensure continuous improvement in service quality and operations.
An IT Service Management System (ITSM) is a framework that helps organizations manage their technology services in a consistent and efficient way. It aligns technology services with the business's needs, focusing on delivering value to customers while optimizing resources and processes. ITSM includes activities like service design, delivery, support, and improvement. It often adheres to standards like ISO 20000, which certifies that a company follows best practices in IT management. This certification helps ensure quality service management and boosts customer trust. Adopting ITSM can enhance service quality, increase efficiency, and improve overall business performance.
Service Management Systems (SMS) are frameworks that help organizations manage and deliver quality services consistently. An SMS supports the coordination of processes, people, and technology to enhance customer satisfaction, improve performance, and ensure effective service management. Standards like ISO 20000 certification provide guidelines for establishing, implementing, and maintaining an effective SMS, advocating for a structured approach to optimize service management practices and align them with global best practices. This certification helps businesses achieve better operational efficiency and aligns IT services with broader business goals.
A certification audit is a formal evaluation process conducted by an external auditor to verify that a company's management systems meet specific standards set by ISO (International Organization for Standardization). During a certification audit for ISO 20000, the auditor checks whether an organization's IT service management aligns with the prescribed practices of the standard, aimed at enhancing efficiency and service quality. If the organization meets the requirements, the ISO 20000 certification is granted, demonstrating the company's commitment to maintaining high standards in IT service provisions.
The ISO/IEC 20000 Introduction course is aimed at professionals seeking to understand service management system standards and their implementation.
Introduction: Gain a foundational understanding of ISO/IEC 20000 standards and their application within IT service management to enhance and certify your service management system.
Learning Objectives and Outcomes:
