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We're here to help you find itThe ISO/IEC 20000 Introduction course is designed to acquaint learners with the best practices of IT service management as defined by the ISO/IEC 20000 standard. Throughout the training, participants gain foundational knowledge of service management systems (SMS) and the importance of an IT service management system in the contemporary IT landscape. The course outlines the ISO/IEC 20000 family of standards, its development, and the advantages of implementing an SMS compliant with ISO/IEC 20000-1.
Participants learn about the essential components of a service, service management principles, and the relationship between ISO/IEC 20000-1 and the Information Technology Infrastructure Library (ITIL). The course delves into the specific requirements of the standard, covering clauses 4 to 10, which include context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.
Preparing for the certification audit is a practical element of the course, ensuring learners are equipped to select a certification body and understand the audit process, including stages 1 and 2, audit follow-up, and the certification decision. By the end of the course, participants will have a clear understanding of ISO/IEC 20000 and how to pursue PECB certification, as well as awareness of other PECB training courses and certifications.
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure that you have the best chance of success in the ISO/IEC 20000 Introduction course provided by Koenig Solutions, here are the minimum required prerequisites:
Please note that while prior knowledge of the ISO standards or service management frameworks such as ITIL can be beneficial, it is not a mandatory requirement for this introductory course. Our instructors will ensure that all participants, regardless of their background, will have a solid understanding of the course material by the end of the training.
The ISO/IEC 20000 Introduction course is aimed at professionals seeking to understand service management system standards and their implementation.
Introduction: Gain a foundational understanding of ISO/IEC 20000 standards and their application within IT service management to enhance and certify your service management system.
Learning Objectives and Outcomes:
