Last Updated : 25 Aug 2023

HDI Support Center Manager (HDI-SCM) Course Overview

HDI Support Center Manager (HDI-SCM) certification is a prominent credential that validates a professional's ability to manage customer service operations efficiently. This certification demonstrates mastery in leadership, strategic planning, resources, and operational management - all critical elements for successful customer support services. Businesses use HDI-SCM to assure their operations managers possess the essential skills and knowledge required in today's dynamic support environment. This certification is recognized globally, making it a benchmark for identifying skilled professionals, increasing industry standards, and promoting best practices in customer support management.

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Flexi Video	16,449
Official E-coursebook
Exam Voucher (optional)
Hands-On-Labs²	4,159
+ GST 18%	4,259
Total Fees (without exam & Labs)	22,359 (INR)
Total Fees (with Labs)	28,359 (INR)

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1-on-1 Training

Schedule personalized sessions based upon your availability.

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Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

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Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

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Target Audience for HDI Support Center Manager (HDI-SCM) Certification Training

- IT support center managers looking to improve their operational efficiency
- Team leaders in service-centric roles requiring advanced business strategies
- Professionals seeking to elevate their skills and quality of IT service provision
- Managers seeking to improve their understanding of support center processes.
- IT professionals interested in HDI certification

Why Choose Koenig for HDI Support Center Manager (HDI-SCM) Certification Training?

• Certified Instructors: Get guidance from highly qualified professionals for HDI-SCM training.
• Boost Your Career: Personal and professional growth opportunities in customer service industry.
• Customized Training Programs: Tailor-made courses to fit your learning style and goals.
• Destination Training: Offering immersive, location-based learning experiences.
• Affordable Pricing: Get high-quality training at reasonable price.
• Top Training Institute: Internationally recognized for delivering high standard of education.
• Flexible Dates: Select from a variety of dates to suit your schedule.
• Instructor-Led Online Training: Real time online interaction with instructors for a comprehensive learning experience.
• Wide Range of Courses: Choose from an extensive list of training programs.
• Accredited Training: Certified courses that ensure value and relevance in the industry.

HDI Support Center Manager (HDI-SCM) Skills Measured

After completing HDI Support Center Manager (HDI-SCM) certification training, an individual can develop skills in strategic planning, management, team leadership, process improvement, and performance measurement. They learn to implement a strategic balanced scorecard, can develop and execute business plans, understand staffing models, and can improve overall service delivery. They also gain proficiency in stakeholder relationship management, service level agreements, and gain knowledge of the latest technologies and industry standards. The training equips individuals with key tools to manage teams efficiently and increase productivity.

Top Companies Hiring HDI Support Center Manager (HDI-SCM) Certified Professionals

Top companies like Microsoft, Dell, Cisco, Hewlett Packard and IBM actively seek HDI-SCM certified professionals for roles of high responsibility. These companies require individuals with the skills to oversee their customer support centers, manage technology and drive customer satisfaction. They value the HDI-SCM certification as an indication of an individual's commitment towards improving service management processes.

Learning Objectives - What you will Learn in this HDI Support Center Manager (HDI-SCM) Course?

The learning objectives of the HDI Support Center Manager (HDI-SCM) course are to equip students with the knowledge and skills to effectively manage the operational and tactical aspects of a support center, ensuring it aligns with business objectives. They also acquire strategic management techniques for setting and achieving support center goals. Participants learn the concepts, processes, and best practices for providing exceptional service delivery, improving customer satisfaction, and driving team performance. Additionally, they gain insights on managing resources, understanding financial aspects, facilitating change, and promoting a positive organizational culture.