IT Support & Help Desk Certifications Training

IT Support & Help Desk Certifications are certifications that demonstrate a person's knowledge and skills in providing technical support and help desk services. This technology is used to ensure that IT professionals have the necessary skills and knowledge to provide quality customer service and technical support. Major vendors for this technology include CompTIA, Microsoft, and Cisco. These certifications are important for IT professionals to demonstrate their expertise and to help employers identify qualified candidates for IT support and help desk positions.

About IT Support & Help Desk Certifications Training and Certification Courses

IT Support & Help Desk Certifications training and Certification Courses provide individuals with the knowledge and skills needed to provide technical support and help desk services. These courses cover topics such as troubleshooting, customer service, network security, and system administration. Upon completion of the course, individuals can earn certifications that demonstrate their expertise in the field.

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IT Support & Help Desk Certifications Courses

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Prerequisites for IT Support & Help Desk Certifications Certifications

• A high school diploma or equivalent
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Understanding of customer service principles
• Ability to troubleshoot and problem solve
• Good communication and interpersonal skills
• Ability to work independently and as part of a team

Who should take IT Support & Help Desk Certifications Certification Training Courses?

• IT professionals looking to gain expertise in IT support and help desk roles.
• IT students looking to gain knowledge and skills in IT support and help desk roles.
• Professionals from other fields looking to transition into IT support and help desk roles.
• Business owners and managers looking to gain an understanding of IT support and help desk roles.

Skills Earned by Individuals after Completing IT Support & Help Desk Certifications Training and Certification Courses

1. Troubleshooting: Ability to identify and resolve technical issues.
2. Networking: Knowledge of network protocols, hardware, and software.
3. Customer Service: Ability to provide excellent customer service.
4. Documentation: Ability to document technical processes and procedures.
5. Problem Solving: Ability to identify and solve complex technical problems.
6. Communication: Ability to communicate technical information to non-technical users.
7. Time Management: Ability to prioritize tasks and manage time efficiently.
8. System Administration: Knowledge of system administration tasks such as installation, configuration, and maintenance.
9. Security: Knowledge of security protocols and best practices.
10. Scripting: Ability to write scripts to automate tasks.

Reasons to Choose Koenig Solutions for IT Support & Help Desk Certifications Courses

Benefits of Choosing Koenig Solutions for IT Support & Help Desk Certifications Training:
• Certified Instructor: Koenig Solutions provides certified instructors to ensure quality training.
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Benefits of Taking IT Support & Help Desk Certifications Certification Courses

• Increased job opportunities: According to the U.S. Bureau of Labor Statistics, the job outlook for IT support and help desk technicians is expected to grow 11% from 2018 to 2028.
• Higher salaries: The median annual wage for IT support and help desk technicians was $53,470 in May 2019.
• Improved problem-solving skills: IT support and help desk certifications help individuals develop problem-solving skills and the ability to think critically.
• Increased knowledge: IT support and help desk certifications provide individuals with the knowledge and skills needed to troubleshoot and resolve technical issues.
• Improved customer service skills: IT support and help desk certifications help individuals develop customer service skills, such as communication, empathy, and patience.
• Increased confidence: IT support and help desk certifications help individuals gain confidence in their abilities and increase their self-esteem.

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There are nine main skills the CompTIA A+ certification validates, they are;

Hardware identification and consolidation
Installing operating systems including Mac OS, Linux, Windows OS and Mobile OS.
Software troubleshooting
Network and connection development including TCP/IP, WIFI and SOHO
Hardware and Network troubleshooting
Instilling strong security protocols and combating vulnerabilities
Introducing and configuring mobile devices including laptops
Introducing virtualization and cloud computing
Implementing the best practices for operational procedures

The course is recommended for professionals within the program management and technical sales fields. Any individual with an IT background would strongly benefit from course completion. The course itself centers around how components can be successfully implemented, have queries resolved and ensure they have a thorough comprehension of products and features. It is important to note students are not offered a free trial of Azure to utilize with the lessons labs.

CompTIA offers a Server+ certification training companion that can be used as a knowledge assessment tool. It offers a practical understanding of the examination and introduces a question-first training tool that uses real-time learning analytics and content refreshers to ensure candidates are well prepared and are able to close any knowledge gaps.

The examination is priced at USD $338 and is offered in English, German, Japanese, Spanish and Portuguese. The paper spans 90 minutes with a maximum of 90 questions. The questions are primarily multiple-choice, drag and drop and practical performance-based. A minimum of 720 is required to successfully complete the exam.

Other than equipping candidates with the ability to understand the AWS Management Console, Security Measures, and Identity and Access Management, the course offers comprehension of a number of key AWS services which include:

Foundation Services such as Amazon Virtual Private Cloud, EC2, EBS, and Amazon Simple Storage Service
Database Services such as Amazon Relational Database Service and Amazon DynamoDB
Management Services such as CloudWatch, Elastic Load Balancing, AWS Auto Scaling, and AWS Trusted Advisor