IT Support and Help Desk Certification Courses


Today's corporate environment is strongly influenced by the technology implemented and utilized within the organization. The growing influence has created a growing dependency on a skilled workforce that is on par with the technology implemented. Most organizations cannot run without their IT systems; as a result keeping them in top shape is a priority. IT Support and Help Desk certification training is becoming a non-negotiable part of any successful organization. Introducing a certified individual is no longer a nice-to-have addition to the team but an integral part. Check out some of the popular IT Support and Help Desk certification courses to enrol today.

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IT Support and Help Desk Certification Training

The growing dependency on IT services within organizations across all industries means keeping the systems in their best shape is non-negotiable. More businesses have decided to outsource IT assistance can be taxing. Should there be a breakdown in service provision, not only is the business affected internally but, negative effects could spill over to other stakeholders.
Individuals and enterprise teams taking part in IT Support and Help Desk certification training will not only help the IT department to prevent breakdowns but offers a quick and easier solution should concerns arise. Professionals in possession of any widely recognized IT support and Help Desk certifications are critical to business success. Some of the popular IT Support and Help Desk certification courses are listed below.

Popular IT Support and Help Desk Certification Courses


AZ-900T01: Microsoft Azure Fundamentals AZ-900 Certification Training

The Microsoft Azure Security Fundamentals Course (AZ-900T01-A) offers candidates a strong foundational understanding of Azure concepts. These include core solutions, management tools, general security, network security, governance, privacy, and compliance features. The course spans over one day and is offered to beginners in order to build strong ground-level knowledge. It is important to note the course does not offer an Azure pass for students to utilize when completing labs. 
There are no prerequisites to sit the course. The outline consists of six modules covering everything from "Describing core Azure concepts" to "Describe Azure cost management and service level agreements".

AWS Technical Essentials Certification Training

The AWS introductory course offers candidates the ability to comprehensively learn fundamentals surrounding AWS products, services and commonly installed solutions. Understanding AWS application from a granular perspective allows those who complete the course to customize solution options based on business goals, requirements and visions. The course is intended for SysOps administrators, solutions architects, developers and any individual interested in learning how to utilize AWS or sales personnel looking to demonstrate the benefits of introducing AWS services to customers. 
This AWS Technical Essentials is a one-day course and is offered at a foundational level structured in both basic classroom formats and incorporating different hands-on labs to balance both theoretical and practical knowledge. 

CompTIA A+ 1001-1002 Certification Training

The CompTIA A+ certification is a worldwide industry standard to prove the versatility of IT skills. The structure of the certification is to prove professionals are able to implement critical IT support tasks at a moment's notice as the credentials are offered based on actual performance. Certified individuals are the go-to personnel to deal with endpoint management and technical support roles, a strong asset within any organization. The certification also does not stay static, it is constantly re-invented and built to validate skills and abilities demanded within work environments within an IT support capacity. 
In order to obtain CompTIA A+ certification, professionals must sit two core examinations; Core 1 (220-1001) and Core 2 (220-1002), covering a wide range of topics, including the configuration of mobile and IoT device hardware, troubleshooting for change management and implementing basic data backup and recovery methods. The examinations are priced at USD $232 per examination, it is recommended to have anywhere between 9 to 12 months of hands-on experience practically or within learning environments. 

CompTIA N+ Certification Training

Another CompTIA course, the CompTIA N+ or CompTIA Network+ training, offers assistance with developing strong careers within IT troubleshooting, configuration, and network management. Successful completion of the certification is the validation of a professional able to design and implement functional networks, configure and manage essential network devices, identify benefits and drawbacks of existing network configurations and troubleshoot network problems as well as a number of other valuable skills. 

CompTIA Server+ Certification Training

CompTIA Server+ certification allows hiring agencies to deduce the skills an IT professional is in possession of in regards to data centers, server rooms and cloud environments. The CompTIA Server+ course covers various topics that include software, hardware, troubleshooting, disaster recovery, and best practices to be followed in an IT environment. This CompTIA Server+ course is ideal for professionals who belong to IT teams who install, maintain, troubleshoot LANs in an enterprise. This course prepares one for the SK0-004 certification exam and is a 5-day training delivered by CompTIA Authorized Partner.

Who Can Take up IT Support and Helpdesk Certification Training?

Job roles that can find IT Support and Helpdesk training beneficial include:
  • IT Professionals
  • SysOps Administrators
  • Solutions Architects
  • Developers
  • Service Desk Analyst
  • Help Desk Technicians
  • Technical Support Specialist
  • Field Service Technicians
  • Data Support Technicians 
  • Desktop Support Administrator 
  • End User Computing Technician
  • Help Desk Technician
  • System Support Specialist
  • Associate Network Engineer 
  • Junior Network Administrator
  • Computer Technician
  • Network Field Technician
  • Aspiring IT Support and Helpdesk professionals
  • Anybody who is looking to clear relevant IT Support and Helpdesk certification exam

Reasons to choose IT Support and Helpdesk Certification Courses from Koenig Solutions

  • Widely acknowledged IT Support and Helpdesk certification courses across vendors and learning paths to choose from
  • Expert instructors with real-world experience across industry sectors to help you understand the challenges and complexities of an IT organization 
  • Receive IT support and help desk certification course materials along with hands-on lab sessions to gain a thorough understanding of the concepts and best practices
  • Get Help Desk training from an accredited training partner to deliver these courses worldwide
  • Flexible options to take up your IT support certification training in both 4 hours/ day and 8 hours/ day options on weekdays and weekends 
  • You can customize your Helpdesk certification courses according to your learning and business requirements
  • IT support and help desk certification sample questions and answers to help you familiarize yourself with the certification exam formats 
  • You can take your Help Desk training course across different training delivery modes that include classroom, live online, 1-on-1, and on-site training
  • Enterprises have the option to train different teams across various locations simultaneously with a blended learning approach

Benefits of IT Support and Help Desk Certification Training

  1. With IT support and help desk training, teams can seamlessly handle anything from menial to business-critical activities
  2. Introducing in-house IT support and help desk training will help enterprises to not only save time, waste and revenue but also keep businesses aware of possible breakdowns and where preventative/proactive measures can be taken 
  3. IT support and help desk certified professionals are able to provide this insight and introduce the tools needed to keep IT environments at their best health 
  4. The certification accolade tells hiring corporations the professional is not only keen to stay on top of the latest and most practical measures but also makes businesses more likely to introduce higher salaries, better positions and open more doors moving forward than their non-certified counterparts
  5. Some of the IT Support and Help Desk certification gives professionals an instant recognition in this competitive job market
  6. Create a successful career path for yourself through Helpdesk certification training

IT Support and Helpdesk Certification Process

  • Below are the steps to become an IT Support and Helpdesk certified professional:
  • Choose a relevant IT support certification course from Koenig Solutions that meet your job and learning needs
  • Select a Helpdesk certification training schedule and mode of delivery that suits your requirement
  • Receive training collaterals that include training material, brochure, practice test, syllabus, and lab sessions
  • Attend the instructor-led IT support and helpdesk certification training with case study discussions 
  • Take up as many as sample helpdesk certification questions and answers to familiarize with the exam format
  • Become one of the most sought-after professionals across industry sectors with industry-recognized IT support and helpdesk certification credentials to take your career to the next level

Salary prospects for IT Support and Helpdesk Certified Professionals

Today, enterprises are undergoing digital transformation across industry sectors, and this migration of sorts to implement emerging technologies needs the workforce to be on par with the latest frameworks and best practices. In this regard, IT support and helpdesk certification training helps individuals and enterprise teams to gain a proper understanding of IT support services and incident and problem management through IT helpdesk services. Hence, there is a great demand for professionals who are formally trained in these aspects to help enterprises to stay relevant and competitive. Let's take a look at IT support and helpdesk certified professionals' salaries from across the globe.
United States : USD 35,000 to USD 50,000
United Kingdom : Pounds 20,000 to 26,000
India : Rupees 2 lakhs to 7 lakhs 
Australia : AUD 40,000 to 65,000 
UAE : AED 136,000 to 240,000
Singapore : SGD 24,000 to 40,000

Job Prospects for IT Support and Helpdesk Certified Professionals

As enterprises move from traditional business setup to technically-evolved entity, it needs the workforce to be on par with the latest IT-based landscape.  In this regard, IT support and helpdesk certification courses have become quite popular among entry-level or aspiring IT professionals to gain entry to the IT industry. As most of the companies are transitioning themselves, they require most of the workforce who support processes and departments within an organization globally. Some of the popular companies that are hiring Sophos certified professionals include Unisys, Markant Corporation, IBM, Caliburn International, Sentinel, ARK Solutions, PureBit, Speedway LLC, ITCON Services, and more.


Ans - No, the published fee includes all applicable taxes.

The course is recommended for professionals within the program management and technical sales fields. Any individual with an IT background would strongly benefit from course completion. The course itself centers around how components can be successfully implemented, have queries resolved and ensure they have a thorough comprehension of products and features. It is important to note students are not offered a free trial of Azure to utilize with the lessons labs.

There are nine main skills the CompTIA A+ certification validates, they are;
  • Hardware identification and consolidation
  • Installing operating systems including Mac OS, Linux, Windows OS and Mobile OS.
  • Software troubleshooting 
  • Network and connection development including TCP/IP, WIFI and SOHO
  • Hardware and Network troubleshooting
  • Instilling strong security protocols and combating vulnerabilities
  • Introducing and configuring mobile devices including laptops
  • Introducing virtualization and cloud computing 
  • Implementing the best practices for operational procedures

Other than equipping candidates with the ability to understand the AWS Management Console, Security Measures, and Identity and Access Management, the course offers comprehension of a number of key AWS services which include:
  • Foundation Services such as Amazon Virtual Private Cloud, EC2, EBS, and Amazon Simple Storage Service
  • Database Services such as Amazon Relational Database Service and Amazon DynamoDB
  • Management Services such as CloudWatch, Elastic Load Balancing, AWS Auto Scaling, and AWS Trusted Advisor

The examination is priced at USD $338 and is offered in English, German, Japanese, Spanish and Portuguese. The paper spans 90 minutes with a maximum of 90 questions. The questions are primarily multiple-choice, drag and drop and practical performance-based. A minimum of 720 is required to successfully complete the exam.

CompTIA offers a Server+ certification training companion that can be used as a knowledge assessment tool. It offers a practical understanding of the examination and introduces a question-first training tool that uses real-time learning analytics and content refreshers to ensure candidates are well prepared and are able to close any knowledge gaps.