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HDI Support Center Director (HDI-SCD)

Overview

This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.

Audience

  • Prepared specialized help and bolster pioneers who are liable for their associations' general assistance conveyance and give vital bearing, money related responsibility, and execution revealing 
  • People who are planning for the HDI Support Center Director confirmation test
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Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 3 Days (6 Day for 4 Hours/Day)
Fee : USD 1,700 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-15
20-22
13-18
20-25
May

8 Hours/Day
4 Hours/Day
18-20
18-23
July

8 Hours/Day
4 Hours/Day
06-08
06-11
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request 		Client's Location
As per mutual convenience
Classroom Training*
Duration : 3 Days
Fee : Sydney : USD 3,200 London : USD 2,200 Dubai : USD 2,100 India : USD 1,400
April
13-18 (Bangalore) (Venue)
20-25 (Chennai) (Venue)
May
18-23 (Chennai) (Venue)
July
06-11 (Delhi) (Venue)

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After Completion of this course, you will learn following topics:

  • Evaluation systems for the help focus 
  • The most effective method to evaluate your help focus' worth and augment quantifiable profit 
  • Twelve stage procedure and choice framework for choosing advancements and sellers 
  • The prerequisites of a viable assistance list 
  • Step by step instructions to adjust bolster methodologies with business objectives and destinations 
  • Learning the board forms that can set aside you time and cash 
  • Methodologies for workforce the executives, instructing, group building, and progression arranging 
  • The most effective method to legitimize a help improvement venture with a business case 
  • Significant announcing instruments: adjusted scorecard, morning report, and official brief 
  • Choosing the correct driving and slacking markers
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