HDI Support Center Director (HDI-SCD) Course Overview

The HDI Support Center Director (HDI-SCD) certification validates a professional's ability in overseeing support center operations. Through the certification, professionals exhibit leadership capabilities, strategic alignment of industry practices, and the ability to drive business outcomes. The HDI-SCD looks at the necessary framework to manage effective support organizations, covering metrics, business alignment strategies, and financial management. Industries use HDI-SCD to ensure that those in director positions have the needed skill set to effectively manage and optimize their support services, ultimately driving customer satisfaction and business growth. The certification demonstrates a professional's commitment to excellence in service management and customer support.