HDI Support Center Analyst (HDI-SCA)


HDI Support Center Analyst (HDI-SCA) Certification Training Course Overview

HDI Support Center Analyst (HDISCA) certification course focuses on support center strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process. Service and support professionals and analysts give front line technical support & act as the primary point of contact for clients.

Audience:
  • Frontline Technical Support Staff
  • Any Individual
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HDI Support Center Analyst (HDI-SCA) Course schedule & Prices

Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : USD 600 (Includes Taxes) 



July
8 Hours/Day
4 Hours/Day
12-13
13-14
20-21
12-15
13-16
20-23
August
8 Hours/Day
4 Hours/Day
03-04
09-10
10-11
17-18
03-06
09-12
10-13
17-20
September
8 Hours/Day
4 Hours/Day
07-08
13-14
14-15
21-22
07-10
13-16
14-17
21-24
October
8 Hours/Day
4 Hours/Day
05-06
05-08
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request 		Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : 2 Days
Fee : On Request
On Request

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Course Prerequisites
  • No formal pre-requisites for this course.

After completion of this course; you will learn following:

  • The method of incident management, from detection & recording to closure
  • The value of service management processes and the job they play in giving quality support.
  • A familiarity with the core help desk processes and best practices
  • Significant active listening skills and effective communication strategies
  • Demonstrated strategies for improving client interactions
  • Viable support center strategies for managing difficult customers
 

FAQ's

No, the published fee includes all applicable taxes.