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HDI Support Center Analyst (HDI-SCA)

Overview

HDI Support Center Analyst (HDISCA) certification course focuses on support center strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process. Service and support professionals and analysts give front line technical support & act as the primary point of contact for clients.

Audience:
  • Frontline Technical Support Staff
  • Any Individual
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 2 Days
Fee : USD 1,500 (1-on-1)†



April
13-14
20-21
May
18-19
July
06-07
12-13
13-14
20-21
August
03-04
09-10
September
07-08
13-14
14-15
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 2 Days
Fee : Sydney : USD 2,500 London : USD 1,700 Dubai : USD 1,700 India : USD 1,200
April
13-14 (Bangalore) (Venue)
20-21 (Chennai) (Venue)
May
18-19 (Chennai) (Venue)

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After completion of this course; you will learn following:

  • The method of incident management, from detection & recording to closure
  • The value of service management processes and the job they play in giving quality support.
  • A familiarity with the core help desk processes and best practices
  • Significant active listening skills and effective communication strategies
  • Demonstrated strategies for improving client interactions
  • Viable support center strategies for managing difficult customers
 
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