HDI Support Center Analyst (HDI-SCA)

Overview

HDI Support Center Analyst (HDISCA) certification course focuses on support center strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process. Service and support professionals and analysts give front line technical support & act as the primary point of contact for clients.

Audience:

Frontline Technical Support Staff
Any Individual

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Schedule & Prices

Course Details	Schedule
Live Online Training (Instructor-Led) Duration : 2 Days Fee : USD 1,500 (1-on-1)†	April 13-14 20-21 May 18-19 July 06-07 12-13 13-14 20-21 August 03-04 09-10 September 07-08 13-14 14-15
Fly-Me-a-Trainer Duration : 2 Days Fee : On Request	Client's Location As per mutual convenience
Classroom Training* Duration : 2 Days Fee : Sydney : USD 2,500 London : USD 1,700 Dubai : USD 1,700 India : USD 1,200	April 13-14 (Bangalore) (Venue) 20-21 (Chennai) (Venue) May 18-19 (Chennai) (Venue) July 06-07 (Delhi) 12-13 (dubai) 13-14 (Bangalore) 20-21 (Chennai) August 03-04 (Delhi) 09-10 (Dubai) September 07-08 (Delhi) 13-14 (Dubai) 14-15 (Bangalore)

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After completion of this course; you will learn following:

The method of incident management, from detection & recording to closure
The value of service management processes and the job they play in giving quality support.
A familiarity with the core help desk processes and best practices
Significant active listening skills and effective communication strategies
Demonstrated strategies for improving client interactions
Viable support center strategies for managing difficult customers