HDI Support Center Analyst (HDI-SCA)

HDI Support Center Analyst (HDI-SCA) Certification Training Course Overview

HDI Support Center Analyst (HDISCA) certification course focuses on support center strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process. Service and support professionals and analysts give front line technical support & act as the primary point of contact for clients.

  • Frontline Technical Support Staff
  • Any Individual
This course prepares you for Exam HDI-SCA. Download Course Contents

HDI Support Center Analyst (HDI-SCA) Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : 700 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • No formal pre-requisites for this course.

After completion of this course; you will learn following:

  • The method of incident management, from detection & recording to closure
  • The value of service management processes and the job they play in giving quality support.
  • A familiarity with the core help desk processes and best practices
  • Significant active listening skills and effective communication strategies
  • Demonstrated strategies for improving client interactions
  • Viable support center strategies for managing difficult customers