HDI Customer Service Representative (HDI-CSR) certification course verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center & call center environments. It guarantees they see how to survey client needs while surpassing their expectations.
This training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult client’s behaviors.
Audience:
| Course Details | Schedule |
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Live Virtual Classroom (Instructor-Led)
Duration :
1 Day
(2 Days for 4 Hours/Day)
Fee : 400 (Includes Taxes)
9 AM - 5 PM |
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Client's Location As per mutual convenience |
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Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On RequestFee : On Request |
On Request |
| Special Solutions for Corporate Clients. Click here | |
+1(604)8251567
