Unable to find what you're searching for?
We're here to help you find itThe MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course is designed to educate learners on how to set up and manage the Dynamics 365 Commerce solution. Through this comprehensive course, participants will dive into configuring commerce headquarters, mastering Product Management, pricing, Discounts, and Loyalty programs, as well as gaining expertise in managing Point of Sale (POS), call centers, and e-commerce channels.
Starting with the basics, Module 1 focuses on setting up Dynamics 365 Commerce Headquarters, including managing statements and configuring Distributed Order Management (DOM). Module 2 delves into the essentials of product configuration, Pricing strategies, and Customer engagement. In Module 3, students will learn to optimize retail store functions and POS systems. Module 4 equips learners with Call center management skills, including handling continuity orders. Finally, Module 5 delivers a thorough understanding of running an e-commerce channel.
By completing the MB-340 course, learners will become adept at using Dynamics 365 Commerce to enhance retail operations, improve customer satisfaction, and drive business success.
Successfully delivered 9 sessions for over 35 professionals
Purchase This Course
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
To ensure that participants are well-prepared and can make the most out of the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course, the following are the minimum prerequisites:
These prerequisites are designed to provide a foundation upon which the course material will build. While prior experience in these areas will be helpful, a strong willingness to learn and engage with the course material can also help overcome gaps in background knowledge.
The MB-340T00 course prepares IT professionals to optimize Dynamics 365 Commerce solutions for businesses.
Target audience for the MB-340T00 course includes:
This course equips learners with the skills to configure and manage Dynamics 365 Commerce, covering HQ setup, Product Management, POS, call centers, and e-commerce operations.
Customer engagement refers to the ways in which a company interacts with its customers to build a positive and long-lasting relationship. This can include communication through various channels such as email, social media, and customer support, as well as ensuring a satisfactory customer experience at every touchpoint. Effective customer engagement strategies aim to meet or exceed customer expectations, increase loyalty and retention, and encourage active participation and feedback. This results in more satisfied customers and often leads to increased revenue for the company.
Product Management is the discipline of guiding every step of a product's lifecycle, from development to positioning and pricing by understanding the market and consumer needs. It involves working closely with engineers and designers to create products that fulfill customer demands. The goal is to align the business strategy with market requirements to deliver superior value. Product managers prioritize features, coordinate releases, and boost the product's success in the market through strategic moves, ensuring the product not only meets but exceeds customer expectations.
Pricing strategies are various methods used by businesses to determine the best price for their products or services. They include cost-based pricing, where prices are based on production costs plus a markup; competitive pricing, which sets prices based on competitors' prices; value-based pricing, focusing on how much customers believe a product is worth. Businesses choose their pricing strategy based on market conditions, product life cycle, and customer demand, aiming to maximize profits, increase market share, or penetrate the market effectively. Choosing the right strategy is crucial for success in any competitive market.
Discounts are reductions on the regular price of products or services, offered by businesses to encourage more sales or reward specific customer groups. This pricing strategy can help attract new customers, build customer loyalty, and increase overall sales volume. Discounts could be applied in various forms such as percentage off, dollar amount off, buy one get one free, or through loyalty programs. Each type of discount serves distinct marketing or inventory goals. It's crucial for businesses to analyze the impact of discounts on profitability and ensure they align with business objectives and customer expectations.
Loyalty programs are structured marketing strategies designed by businesses to encourage customers to continue to shop at or use the services of those businesses associated with each program. These programs typically provide a reward, discount, or other incentives as a reward for loyalty. Customers usually sign up and accumulate points, miles, or credits for purchases and activities, which can then be redeemed for various benefits, keeping customers engaged and encouraging repeat purchases. Effective loyalty programs increase customer retention and boost their overall lifetime value to the business.
Call center management involves overseeing the daily operations of a call center. This includes managing staff, monitoring call volume, and ensuring that customer inquiries are handled efficiently and effectively. Effective management also involves training representatives on product knowledge and customer service skills, implementing technology to track and improve performance, and analyzing data to make informed decisions. The goal is to increase customer satisfaction and operational efficiency while reducing costs and handling times. Successful call center management enhances the company's ability to support its customers and improve the overall customer experience.
The MB-340T00 course prepares IT professionals to optimize Dynamics 365 Commerce solutions for businesses.
Target audience for the MB-340T00 course includes:
This course equips learners with the skills to configure and manage Dynamics 365 Commerce, covering HQ setup, Product Management, POS, call centers, and e-commerce operations.
