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MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant Intermediate

The MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course is designed for retail consultants and functional analysts who streamline unified commerce operations across point of sale, e-commerce, and call centers. It solves the challenge of integrating omnichannel retail systems efficiently, a critical need as 73% of retailers invest in unified commerce platforms (Microsoft, 2022). Learners gain hands-on skills to configure Dynamics 365 Commerce Headquarters, manage POS deployments, and optimize pricing, loyalty, and online storefronts.

This course prepares learners for the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring real-world readiness. Graduates are equipped to implement scalable commerce solutions that drive digital transformation in global retail environments.

32 Hours (4 Days)
Live Online / Classroom
38+ professionals trained

Training Formats & Pricing

1-on-1 USD 2,950
Dedicated instructor, your schedule Fastest
Public Batch USD 2,250
Group class, fixed schedule Most Popular
Self-Paced USD 199
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Course Overview

The MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course by Microsoft was designed to prepare professionals for the MB-340 exam, leading to the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification. This training targeted functional consultants, solution architects, and implementation specialists responsible for configuring and supporting Dynamics 365 Commerce environments. Candidates gained expertise in unified commerce operations, including headquarters setup, product and pricing configuration, and omnichannel management. With over 80% of Fortune 500 companies leveraging Microsoft Dynamics 365 for digital transformation, this certification provided strong market relevance for professionals aiming to support enterprise retail operations.

The course covered core components of Microsoft Dynamics 365 Commerce, including Commerce Headquarters, Point of Sale (POS), e-commerce portals, call center configurations, loyalty programs, and discount engines. Participants engaged in hands-on labs using the Microsoft Learn sandbox environment, where they configured real-world retail scenarios such as setting up a multi-site retail chain with synchronized pricing, promotions, and inventory across physical and digital channels. Students also built and customized POS layouts, implemented loyalty rules, and integrated e-commerce catalogs, simulating deployments used by global retailers managing omnichannel customer experiences.

Although the MB-340 exam and associated course have been retired as of June 30, 2023, professionals who completed this path gained recognized credentials that validated their ability to implement Dynamics 365 Commerce solutions in enterprise settings. Certified consultants reported average salary increases of 20–25%, with roles in major consulting firms and retail enterprises offering competitive compensation. Koenig Solutions previously offered this course with official Microsoft courseware and Guaranteed-to-Run scheduling, ensuring learners could access structured, instructor-led training. For those pursuing modern commerce solutions, advancing into current Dynamics 365 certifications enables continued growth in high-demand digital retail and cloud consulting careers.

What You'll Learn

✓Configure Microsoft Dynamics 365 Commerce Headquarters parameters and channel-specific attributes to align with MB-340 exam requirements.
✓Implement product catalogs, pricing strategies, and complex discount structures to meet MB-340 functional objectives.
✓Manage Point of Sale system configurations, hardware profiles, and register settings to support MB-340 operational standards.
✓Configure and operate Dynamics 365 Commerce call center modules, including order processing and customer service workflows defined in the MB-340 exam.
✓Deploy and maintain e-commerce channels, including site builder configurations and content management, per MB-340 technical specifications.
✓Execute order fulfillment processes and Distributed Order Management configurations to optimize supply chain efficiency as required by the MB-340 certification.

Prerequisites

Recommended knowledge before taking this course
  • Basic understanding of retail operations and concepts.
  • Fundamental knowledge of Microsoft Dynamics 365 and its operation.
  • Experience with Microsoft Dynamics 365 Finance and Operations applications is beneficial.
  • Familiarity with common retail channels such as online, brick-and-mortar, and call centers.
  • General IT knowledge, including understanding of networking and database management.
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Certification Exam

Everything you need to know about the MB-340 certification exam

Exam Details
Exam Name
MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant
Format
Multiple Choice Questions (MCQs), scenario-based questions
Questions
Typically ranges from 40-60 questions questions
Duration
Approximately 120-180 minutes
Passing Score
Generally around 700 (out of 1000), but specific passing scores may vary
Validity
Microsoft certifications are typically valid until significant updates
Retake Policy
This exam is retired and no longer available for new attempts.
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MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant

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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Master MB-340T00: Microsoft Dynamics 365 Commerce
Unified Commerce platform architecture overview Dynamics 365 Commerce technical architecture Deploying Microsoft Dynamics 365 Commerce solutions Hardware and peripheral device integration Commerce channel structures and strategy Dynamics 365 Retail evolution analysis Essential configuration prerequisite review Configuring MB-340T00: Microsoft Dynamics 365 Commerce
2
Day 2– Configuring Commerce Headquarters Operations
Commerce parameters and system prerequisites Commerce Data Exchange (CDX) configuration Secure payment processing system setup Delivery modes and freight charges Managing financial statements and reconciliation Organizational hierarchy design principles Retail worker and address book management Company-specific Commerce settings optimization
3
Day 3– Advanced Product, Pricing, and Merchandising
Product attributes and assortment configuration Catalog creation and media management Product information lifecycle administration Pricing strategies and smart rounding Price groups and priority configuration Catalog and category pricing models Discount and promotional campaign management AI-driven product recommendation configuration
4
Day 4– Loyalty, POS, and Call Center Mastery
Loyalty program and reward configuration Customer affiliation and segment management Point of Sale (POS) system deployment Cash and shift management workflows End-of-day financial processing procedures Call center operational configuration Call center order lifecycle management Continuity and installment billing setup
5
Day 5– E-Commerce Strategy and Order Fulfillment
E-commerce channel and site configuration Digital asset and media library management B2B e-commerce platform implementation Ratings and reviews system integration E-commerce order processing workflows Fulfillment profile and logic configuration Stock replenishment and inventory control Fulfillment plan and exception monitoring

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of MB-340 certified professionals report career advancement within 6 months

Salary Impact

+22%

Average salary increase reported after obtaining the MB-340 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • MB-340T00 Microsoft Dynamics 365 Commerce Functional Consultant
  • Unified Commerce Solutions Consultant
  • Retail Systems Analyst
  • Dynamics 365 POS Specialist
  • E-Commerce Configuration Lead
  • Customer Engagement Consultant

Companies Hiring

5,000+
Microsoft Accenture Deloitte Infosys Wipro TCS KPMG Capgemini Cognizant PwC

and 5,000+ organizations worldwide seeking MB-340 certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the MB-340 training course

Is the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant exam fee included in the course price?
The MB-340 exam is not included in your tuition and must be purchased separately. Standard Microsoft role-based exam fees are $165 USD, excluding local taxes. Please verify exact costs directly via Pearson VUE or Certiport, the official Microsoft certification exam providers.
What training formats are available for MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant at Koenig?
Koenig delivers MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training through live virtual and classroom formats. Our Guaranteed-to-Run scheduling ensures your session proceeds as planned. While self-paced options are unavailable for this retired course, we offer private 1-on-1 sessions upon request.
How long is lab access for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course?
You receive 30 days of cloud-hosted lab access following your MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training. These sandbox environments simulate real-world Dynamics 365 Commerce configurations, allowing you to master POS, e-commerce, and headquarters settings through hands-on, practical application.
What is the rescheduling policy for MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training?
Koenig allows you to reschedule MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training without penalty if requested 7 days before start. Cancellations within 7 days incur a 15% fee. You may transfer to another session once under our standard policy.
What was the structure of the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant exam?
The MB-340 exam consisted of 40–60 questions, including case studies and multiple-choice items. It carried a 90-minute limit and a 700 passing score. It validated expertise in Commerce Headquarters and e-commerce management before its official retirement on June 30, 2023.
How long is the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification valid?
This certification remains valid for one year. You can renew it annually via a free, unproctored assessment on Microsoft Learn. This open-book renewal process ensures your skills remain current with the latest Dynamics 365 Commerce updates and platform features.
What post-training support is included with MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant?
Koenig provides 3 months of post-training support for MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant graduates. This includes dedicated mentor access, doubt-clearing sessions, and community forums. We also offer guidance on exam registration and resume building to help accelerate your career growth.
What prerequisites are required for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course?
We recommend foundational knowledge of Dynamics 365 Finance and Supply Chain Management. Experience in retail operations, unified commerce workflows, and ERP configuration is essential. Familiarity with POS and e-commerce platforms will help you maximize your learning during this functional consultant training.
What career growth can I expect after completing MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant?
Certified professionals often transition into roles like Retail Solutions Architect or Dynamics 365 Commerce Functional Consultant. These positions command average annual salaries between $85,000 and $115,000 in the U.S., driven by high industry demand for experts in unified commerce implementation.
Why choose instructor-led training for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant?
Instructor-led MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training provides structured guidance and real-time feedback that self-study lacks. Our live sessions ensure you master complex topics like call center configuration, significantly improving your ability to pass certification exams and succeed.

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