MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant Course Overview

MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant Course Overview

The MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course is designed to educate learners on how to set up and manage the Dynamics 365 Commerce solution. Through this comprehensive course, participants will dive into configuring commerce headquarters, mastering Product Management, pricing, discounts, and loyalty programs, as well as gaining expertise in managing Point of Sale (POS), call centers, and e-commerce channels.

Starting with the basics, Module 1 focuses on setting up Dynamics 365 Commerce Headquarters, including managing statements and configuring Distributed Order Management (DOM). Module 2 delves into the essentials of product configuration, pricing strategies, and customer engagement. In Module 3, students will learn to optimize retail store functions and POS systems. Module 4 equips learners with call center management skills, including handling continuity orders. Finally, Module 5 delivers a thorough understanding of running an e-commerce channel.

By completing the MB-340 course, learners will become adept at using Dynamics 365 Commerce to enhance retail operations, improve customer satisfaction, and drive business success.

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  • Live Online Training (Duration : 32 Hours)
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♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure that participants are well-prepared and can make the most out of the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course, the following are the minimum prerequisites:


  • Basic understanding of retail operations and concepts.
  • Fundamental knowledge of Microsoft Dynamics 365 and its operation.
  • Experience with Microsoft Dynamics 365 Finance and Operations applications is beneficial.
  • Familiarity with common retail channels such as online, brick-and-mortar, and call centers.
  • General IT knowledge, including understanding of networking and database management.

These prerequisites are designed to provide a foundation upon which the course material will build. While prior experience in these areas will be helpful, a strong willingness to learn and engage with the course material can also help overcome gaps in background knowledge.


Target Audience for MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant

The MB-340T00 course prepares IT professionals to optimize Dynamics 365 Commerce solutions for businesses.


Target audience for the MB-340T00 course includes:


  • Functional Consultants who specialize in Microsoft Dynamics 365 Commerce
  • IT Professionals responsible for configuring and managing retail solutions
  • Business Analysts seeking to understand Dynamics 365 Commerce capabilities
  • Project Managers overseeing commerce platform implementations
  • Retail Managers who need to understand system functionalities
  • E-commerce Specialists involved in online retail operations
  • Call Center Managers who oversee Customer Service and order management
  • Solution Architects designing commerce systems with Dynamics 365
  • Technical Support Staff for Dynamics 365 Commerce platforms
  • Marketing Professionals focusing on promotions and discounts
  • Merchandising Managers responsible for product configuration and management
  • Sales Managers who utilize loyalty programs and affiliations
  • Inventory and Supply Chain Analysts dealing with distributed order management
  • Store Administrators managing POS systems and store operations


Learning Objectives - What you will Learn in this MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant?

Introduction to Course Learning Outcomes

This course equips learners with the skills to configure and manage Dynamics 365 Commerce, covering HQ setup, Product Management, POS, call centers, and e-commerce operations.

Learning Objectives and Outcomes

  • Understand the prerequisites and how to set up commerce parameters to align with business operations.
  • Familiarize with additional configuration options to enhance the functionality of Dynamics 365 Commerce.
  • Learn to manage financial statements efficiently within the Commerce Headquarters.
  • Gain proficiency in configuring and utilizing Distributed Order Management (DOM) for order fulfillment.
  • Acquire the skills to configure products, manage pricing strategies, and create merchandising hierarchies.
  • Master the ability to set up and manage discounts, promotions, and loyalty programs to drive customer engagement and sales.
  • Understand how to manage customer relationships, loyalty programs, and affiliations to foster brand loyalty.
  • Learn to configure retail stores, manage store inventory, and conduct Point of Sale (POS) operations effectively.
  • Gain the ability to set up and manage call centers, including continuity orders and installment billing processes.
  • Develop skills to configure and operate an e-commerce channel, manage online content, and ensure a seamless online shopping experience.