MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant Course Overview

The MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course is designed to educate learners on how to set up and manage the Dynamics 365 Commerce solution. Through this comprehensive course, participants will dive into configuring commerce headquarters, mastering Product Management, pricing, Discounts, and Loyalty programs, as well as gaining expertise in managing Point of Sale (POS), call centers, and e-commerce channels.

Starting with the basics, Module 1 focuses on setting up Dynamics 365 Commerce Headquarters, including managing statements and configuring Distributed Order Management (DOM). Module 2 delves into the essentials of product configuration, Pricing strategies, and Customer engagement. In Module 3, students will learn to optimize retail store functions and POS systems. Module 4 equips learners with Call center management skills, including handling continuity orders. Finally, Module 5 delivers a thorough understanding of running an e-commerce channel.

By completing the MB-340 course, learners will become adept at using Dynamics 365 Commerce to enhance retail operations, improve customer satisfaction, and drive business success.