Learn Microsoft Dynamics 365 CE (Omnichannel): The Most Comprehensive Course Available Online

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Microsoft Dynamics 365 CE (Omnichannel ) Course Overview

The Microsoft Dynamics 365 CE (Omnichannel) certification is a professional credential that validates one's expertise in utilizing Microsoft Dynamics 365; a suite of business applications that provides comprehensive solutions for Sales, Customer Service, Field Service, and Marketing. This particular certification focuses on the Omnichannel capabilities of Dynamics 365, which provide an integrated, consistent customer experience across various communication channels including email, social media, and live chat. Industries utilize this software to streamline business processes, foster customer relationships, and drive growth. Having this certification signifies proficiency in implementing and managing the software, making it a valuable credential in the tech and business spheres.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 16 Hours) 1100 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Winner of the Microsoft’s Asia Superstar Campaign in FY 22
Course Prerequisites
• Basic understanding of Microsoft Dynamics 365 functionality
• Familiarity with CRM systems
• Knowledge of cloud computing concepts
• Awareness of Microsoft Azure
• Proficiency in business process management
• Experience in customer service or sales roles
• Understanding of PowerShell and .NET programming (optional)

Microsoft Dynamics 365 CE (Omnichannel ) Certification Training Overview

Microsoft Dynamics 365 CE (Omnichannel) certification training equips participants with the skills to deploy, configure, and manage Dynamics 365 services. The course covers topics like system settings, product catalog, security models, service management, and application configuration. It also delves into sales and marketing modules, customer service, case management, Unified Service Desk, Omnichannel for customer service, and AI for service. Ultimately, the course guides learners in the best practices to maximize business benefits from Dynamics 365 CE Omnichannel capabilities.

Why Should You Learn Microsoft Dynamics 365 CE (Omnichannel )?

Learning Microsoft Dynamics 365 CE (Omnichannel) course enhances proficiency in managing real-time customer engagements across different channels. This skill improves customer satisfaction by 25%. It also provides analytics for data-driven decisions increasing operational efficiency by 30%. Moreover, experts in this tool receive higher pay, with salaries increased by 15%.

Target Audience for Microsoft Dynamics 365 CE (Omnichannel ) Certification Training

• Teams working with customer relationship management (CRM)
• Customer service professionals
• Marketing professionals
• Sales teams
• Business owners and managers
• IT professionals responsible for CRM systems
• Training and development professionals
• Solution architects
• Consultants specializing in business solutions.

Why Choose Koenig for Microsoft Dynamics 365 CE (Omnichannel ) Certification Training?

• Instructors at Koenig are certified professionals, providing reliable training.
• The training modules are customized, catering specifically to individual needs and goals.
• Koenig offers Destination Training, making it possible for individuals to pick their preferred location.
• Training is offered at affordable pricing, providing an excellent value-for-money opportunity.
• Koenig is a globally recognized training institute, offering credibility to the certificates.
• The institute offers flexible training dates, catering to everyone's convenience.
• High-quality instructor-led online training is available.
• Koenig offers a wide range of courses, facilitating a comprehensive learning experience.
• Its accredited training boosts career prospects and opportunities.

Microsoft Dynamics 365 CE (Omnichannel ) Skills Measured

After completing Microsoft Dynamics 365 CE (Omnichannel) certification training, an individual will acquire skills such as managing customer service scenarios, configuring Omnichannel administration settings, automating Omnichannel workflows, using the chat tool effectively, and managing queues and routing. They will also be adept at creating surveys and managing telemetry and diagnostics. Furthermore, they will gain an understanding of security roles and how to troubleshoot frequent issues with the Omnichannel platform.

Top Companies Hiring Microsoft Dynamics 365 CE (Omnichannel ) Certified Professionals

Leading global companies hiring certified Microsoft Dynamics 365 CE (Omnichannel) professionals include top IT service firms like IBM, Dell, and Oracle. Several other industries like banking, financial services, e-commerce, healthcare, and manufacturing industries with digital transformations also recruit this expertise, such as JPMorgan Chase, Citibank, Amazon, and Siemens.

Learning Objectives - What you will Learn in this Microsoft Dynamics 365 CE (Omnichannel ) Course?

The learning objectives of the Microsoft Dynamics 365 CE (Omnichannel) course would be to equip learners with the knowledge and proficiency to utilize the software platform to its maximum potential. Participants would not only understand the fundamental concepts of Dynamics 365 but also master the ability to configure, customize, and manage various Dynamics 365 applications. The course would delve into concepts such as customer engagement, unified interface, and omnichannel capabilities. By the end of the course, students should be able to implement and manage customer service, sales, and marketing strategies using Dynamics 365, effectively engage with customers across various channels, and utilize Dynamics 365's analytic features for business-enhancing insight.


1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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