MB-260T00: Microsoft Customer Insights - Data Specialty Course Overview

The MB-260T00: Microsoft Customer Insights - Data Specialty course is designed to equip learners with the expertise to implement and manage the Microsoft Customer Insights solution. This course offers a comprehensive dive into the capabilities of Dynamics 365 Customer Insights, a customer data platform that enables organizations to unify and understand their customer data to create rich, personalized experiences.

Through various modules, participants learn to design solutions, ingest and unify data to create customer profiles, work with AI predictions, Configure measures and segments, Manage external connections, and administer the platform. The course elucidates use cases, Data ingestion, Data transformation, AI model configuration, Segment creation, and Data enrichment.

By completing the course, learners will be adept at leveraging Dynamics 365 Customer Insights to gain a 360-degree view of customers, which is essential for making informed business decisions and enhancing customer engagement. The hands-on labs provided ensure that participants not only understand the theoretical aspects but also gain practical experience in working with the platform, thus preparing them for real-world applications and the MB-260 certification exam.