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We're here to help you find itThe Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course is designed to provide learners with an in-depth understanding of the Cisco UCCX platform and its deployment. It covers the product overview, Architecture, Design considerations, Installation, Configuration, and Scripting required for deploying Cisco Unified Contact Center Express solutions effectively. Through the course, learners will gain skills in setting up an IVR system, managing prompt and information collection, integrating with external databases, and implementing advanced features like Outbound dialing, email, and web chat. The curriculum also includes lessons on using the Finesse Administration, Call recording, and maintaining the system using Cisco Unified Real-Time Monitoring Tool (RTMT) and the Disaster Recovery System. Upon completing this course, participants will be equipped with the practical knowledge and skills to deploy and manage a Cisco UCCX contact center solution.
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
Certainly! To ensure that students are adequately prepared to undertake the Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course and to derive maximum benefit from the training, the following prerequisites are recommended:
These prerequisites are intended to provide a solid foundation to grasp the course content effectively. Individuals with the above knowledge are more likely to succeed in the course and apply the skills learned in their professional roles.
The UCCXD v6.0 course is designed for professionals managing Cisco contact center environments to enhance customer management and service.
The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course aims to equip learners with skills to design, implement, and maintain Cisco's Contact Center solutions effectively.
Architecture in the context of Cisco's unified communications involves designing systems that efficiently handle voice, video, and data communication within an organization. Cisco Unified Contact Center Express (Cisco UCCX) is an example, providing a robust architecture for managing customer interactions through various communication channels. It utilizes Cisco IPT for IP telephony, optimizing communication pathways within a contact center. Proper architecture ensures that the network is reliable, scalable, and secure, enabling seamless integration and operation. Training in Cisco Contact Center Express and Cisco IPT is essential for professionals to effectively implement and manage these architectures.
Call recording in the context of Cisco IPT and Cisco Unified Contact Center Express (UCCX) involves capturing telephone conversations over these systems. Cisco UCCX, as part of Cisco's broader contact center offerings, enables features like call recording to help businesses improve customer service by analyzing the calls for quality control, training, and compliance purposes. The training for Cisco Contact Center Express specifically covers the efficient implementation and management of these recording functionalities, ensuring that professionals can optimize the use of Cisco IPT within their telecommunication frameworks.
Design considerations involve critical thinking and planning before creating a technology infrastructure or system. Important aspects include user needs, system scalability, compliance with standards, integration capabilities, and cost. For instance, in configuring Cisco Unified Contact Center Express (Cisco UCCX), one must assess how the system will handle different volumes of customer interactions, ensure it integrates well with existing Cisco IPT solutions, and that the training (like Cisco Contact Center Express Training) sufficiently prepares staff. Thorough design considerations help ensure the system operates efficiently and meets both current and future business requirements.
Installation refers to the process of setting up software or hardware to make it ready for use. In the context of technology like Cisco IPT or Cisco Unified Contact Center Express (UCCX), it involves configuring the systems and applications according to specific requirements. This ensures that the hardware or software operates seamlessly, allowing businesses to utilize these tools effectively for communication and customer service needs. The installation process usually follows a detailed protocol to avoid errors and maximize performance of the systems being set up.
Configuration in technology refers to setting up hardware and software components to work together effectively. This involves adjusting settings, defining network parameters, and customizing software applications according to specific requirements and objectives. Effective configuration ensures that systems perform optimally, are secure, and can efficiently connect and communicate within different environments. The process is crucial in setups like Cisco Unified Contact Center Express (Cisco UCCX), where proper configuration ensures reliable call routing, agent management, and integration with other contact center solutions by Cisco.
Scripting is writing code to automate tasks that would otherwise have to be executed one by one, manually. It involves creating small programs, or scripts, to manage tasks such as data manipulation, file execution, and system operation, making repetitive tasks more efficient and less error-prone. These scripts are executed by other software applications or an operating system. Scripting can be applied in various IT realms, from basic administrative tasks and web development to complex network management. It speeds up workflow, enhances productivity, and generally involves languages like Python, Bash, or JavaScript, which are designed for rapid development and deployment.
Finesse Administration involves managing and configuring Cisco Unified Contact Center Express (UCCX), which is a solution tailored for contact centers to enhance customer interaction experience. It focuses on optimizing the setup, managing agents, and integrating channels using tools provided by Cisco. With Finesse Administration training, professionals can master the handling of Cisco Contact Center Express platforms to improve response times and service quality effectively, essential for those involved in Cisco IPT and Cisco UCCX environments.
Outbound dialing involves the use of automated systems to place phone calls to potential customers or clients, primarily for sales, marketing, or customer service purposes. It is commonly used in contact centers to enhance productivity and efficiency. Solutions like Cisco Unified Contact Center Express (UCCX) streamline this process by integrating telephony and database systems. This Cisco solution supports sophisticated outbound dialing capabilities, making it easier for businesses to manage campaigns and improve customer outreach. Training in Cisco UCCX ensures that users can effectively set up, customize, and optimize their outbound dialing systems to meet specific organizational needs.
The Cisco Unified Real-Time Monitoring Tool (RTMT) is a software application designed to help network administrators manage and monitor various aspects of Cisco Unified Communications systems, such as Cisco Call Manager and Cisco Unity Connections. RTMT provides real-time visibility into the operations of these systems, enabling users to track performance metrics, view system logs, set up alerts, and troubleshoot issues efficiently. This tool is essential for maintaining optimal performance and reliability of Cisco unified communications deployments.
Disaster Recovery System (DRS) is a strategic plan and set of technologies to recover and protect a business's IT infrastructure in the event of a disaster. This system ensures that critical data, applications, and hardware are replicated or backed up to a secure location, allowing quick restoration of operations. Key components include backup solutions, data centers, and recovery protocols, which all work together to minimize downtime and data loss, ensuring business continuity even under adverse conditions. Effective disaster recovery planning is crucial for protecting against data breaches, system failures, or natural disasters.
The UCCXD v6.0 course is designed for professionals managing Cisco contact center environments to enhance customer management and service.
The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course aims to equip learners with skills to design, implement, and maintain Cisco's Contact Center solutions effectively.
