callicon +1 210 504 8191
whatsAppIcon +1 210 415 9856
emailIcon info@koenig-solutions.com
koenig-logo
Login
whatsAppIcon +1 210 415 9856
phoneIcon +1 210 504 8191
koenig-logo
All Courses

Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview

Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview

The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course is designed to provide learners with an in-depth understanding of the Cisco UCCX platform and its deployment. It covers the product overview, Architecture, Design considerations, Installation, Configuration, and Scripting required for deploying Cisco Unified Contact Center Express solutions effectively. Through the course, learners will gain skills in setting up an IVR system, managing prompt and information collection, integrating with external databases, and implementing advanced features like Outbound dialing, email, and web chat. The curriculum also includes lessons on using the Finesse Administration, Call recording, and maintaining the system using Cisco Unified Real-Time Monitoring Tool (RTMT) and the Disaster Recovery System. Upon completing this course, participants will be equipped with the practical knowledge and skills to deploy and manage a Cisco UCCX contact center solution.

img-google

5.0/5 Ratings

img-trustpilot Trustpilot

4.4/5 Ratings

CoursePage_session_icon 

Successfully delivered 33 sessions for over 64 professionals

Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.

We accept Cisco Learning Credits (CLC)

Purchase This Course

Fee On Request

♱

Cisco Learning Credits : 46

  • Live Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
  • Select Date
    date-img
  • CST(united states) date-img

Select Time


♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

happinessGuaranteed_icon

Happiness Guaranteed

  • Live Training (Duration : 40 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

happinessGuaranteed_icon

Happiness Guaranteed

Request More Information

Email:  WhatsApp:

Koenig's Unique Offerings

images-1-1

1-on-1 Training

Schedule personalized sessions based upon your availability.

Learn More
images-1-1

Customized Training

Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.

Learn More
happinessGuaranteed_icon

Happiness Guaranteed

Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.

Learn More
images-1-1

Destination Training

Immerse yourself in a focused learning environment, free from distractions, where you can sharpen your skills in popular global destinations.

Learn More
images-1-1

Fly-Me-A-Trainer (FMAT)

Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.

Learn More

Course Prerequisites

Certainly! To ensure that students are adequately prepared to undertake the Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course and to derive maximum benefit from the training, the following prerequisites are recommended:


  • Basic understanding of networking and networking concepts.
  • Familiarity with basic telephony concepts and terminology.
  • Experience with Microsoft Windows operating systems.
  • Basic knowledge of SQL (Structured Query Language) is helpful but not mandatory.
  • Understanding of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Prior experience with Cisco Unified Contact Center Express (UCCX) is beneficial but not required.

These prerequisites are intended to provide a solid foundation to grasp the course content effectively. Individuals with the above knowledge are more likely to succeed in the course and apply the skills learned in their professional roles.


Target Audience for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

The UCCXD v6.0 course is designed for professionals managing Cisco contact center environments to enhance customer management and service.


  • Network Administrators
  • Voice System Administrators
  • Contact Center Engineers
  • Cisco Unified CCX Script Developers
  • Systems Engineers
  • Technical Support Personnel
  • Cisco Partners and Resellers
  • IT Professionals aiming for a career in managing Cisco contact center platforms


Learning Objectives - What you will Learn in this Deploying Cisco Contact CenterExpress (UCCXD) v 6.0?

Introduction to Course Learning Outcomes

The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course aims to equip learners with skills to design, implement, and maintain Cisco's Contact Center solutions effectively.

Learning Objectives and Outcomes

  • Understand the features and capabilities of Cisco Unified CCX Product Packages and how to select the appropriate package for specific business requirements.
  • Grasp the fundamental architecture of Cisco Unified CCX and apply best practices in designing a robust contact center solution.
  • Perform installation and basic configuration of Cisco Unified CCX, including integration with Cisco Unified Communications Manager.
  • Manage and administer Cisco Unified CCX to ensure efficient operation, including the use of Unified CCX Management interfaces and tools.
  • Develop proficiency in using the Script Editor to create, debug, and deploy interactive voice response (IVR) scripts tailored to organizational needs.
  • Learn to script and manage Automatic Call Distribution (ACD) to optimize caller experience and agent productivity.
  • Configure advanced features such as the Outbound Dialer, Agent Email, and Agent Web Chat to expand contact center functionality.
  • Understand and implement advanced technologies like Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) for enhanced self-service options.
  • Utilize Cisco Unified Contact Center Express reporting capabilities to track performance metrics and make data-driven decisions.
  • Maintain the contact center system using Real-Time Monitoring Tool (RTMT) and Disaster Recovery System to ensure business continuity and minimize downtime.

Suggested Courses

USD