Learn How to Deploy Cisco Contact CenterExpress (UCCXD) v 6.0 - Course Overview

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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview


Deploying Cisco Contact Center Express (UCCXD) v 6.0 is an instructor-led course designed to teach students how to configure, deploy, and troubleshoot a Cisco Unified Contact Center Express (UCCX) v6.0 system. This course provides students with the knowledge and skills required to understand and deploy the UCCX system.
By taking the Deploying Cisco Contact Center Express (UCCXD) v 6.0 course, students gain the knowledge and skills to:

• Configure and deploy an IP knowledge-based agent using Cisco Unified Contact Center Express;
• Install a Cisco Unified Contact Center Express system and register it with Cisco Unified Communications Manager (CUCM);
• Configure skills-based routing, call forwarding, auto attendant, queuing, and IVR;
• Troubleshoot Cisco Unified Contact Center Express;
• Configure reporting options;
• Configure the Cisco Unified IP IVR;
• Configure Cisco Unified Call Center Express voicemail support;
• Understand virtual agents and configure agent-supervisor workflow.

The 1-on-1 Advantage
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Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
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4-Hour Sessions

Free Demo

You will learn:

Module 1: Cisco Unified CCX Product Overview
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Installing Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Implementing Cisco Unified CCX
  • Scripting Fundamentals for Cisco Unified CCX
  • Using Finesse Administration and Call Recording
  • Advanced Scripting Topics for Cisco Unified CCX
  • Using Cisco Unified CCX Reports
  • Configuring the Outbound Dialler
  • Configuring Agent Email and Agent Web Chat
  • Understanding ASR and TTS
  • Using Cisco Unified RTMT
  • Using the Disaster Recovery System
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2200 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1900 Per Participant Incl. Official Courseware
Online
17 - 21 Apr GTR Co-Students 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
01 - 05 May 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)
Course Prerequisites

This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training does not require any prerequisites.

Target Audience


The ideal target audience for training on Cisco Contact Center Express (UCCXD) v6
0 are IT professionals, managers, and support staff with a basic technical understanding of the UCCXD system including the GUI and the basic functionality at the component, server, and suite level
The training should include information on the installation and configuration of UCCXD, and how to create an effective contact center with UCCXD
It should also cover system diagrams and detailed technical components, integration with CRM and automatic call distributor, as well as key UCCXD terms and concepts
The training should be tailored to fit the needs and skill levels of the audience, and should provide them with the skills and knowledge needed to make the most of UCCXD in their organization
Additionally, the course should provide hands-on practice with UCCXD's features and tools

Learning Objectives of Deploying Cisco Contact CenterExpress (UCCXD) v 6.0


This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training course enables students to understand the features, installation and commissioning of UCCX. It covers topics such as configuring Unified Contact Center Express (UCCX), integrating Cisco Unified Communications Manager (CUCM), utilizing the scripting tools of UCCX, configuring Quality of Service (QoS) and high availability with UCCX, configuring Cisco Unified Presence Server with UCCX, and configuring network redundancy. Additionally, students learn how to configure Reporting and UCCX integration with CAD, Cisco Unified IP IVR, UCCX Email integration and servers, WebView and Unified E-Mail Manager. At the end of the course, students gain the skills and knowledge required to effectively implement and use deployed UCCX.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Abu
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
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A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous
United States
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