Learn How to Deploy Cisco Contact CenterExpress (UCCXD) v 6.0 - Course Overview

Download Course Contents

Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview

Deploying Cisco Contact Center Express (UCCXD) v 6.0 is an instructor-led course designed to teach students how to configure, deploy, and troubleshoot a Cisco Unified Contact Center Express (UCCX) v6.0 system. This course provides students with the knowledge and skills required to understand and deploy the UCCX system.
By taking the Deploying Cisco Contact Center Express (UCCXD) v 6.0 course, students gain the knowledge and skills to:

• Configure and deploy an IP knowledge-based agent using Cisco Unified Contact Center Express;
• Install a Cisco Unified Contact Center Express system and register it with Cisco Unified Communications Manager (CUCM);
• Configure skills-based routing, call forwarding, auto attendant, queuing, and IVR;
• Troubleshoot Cisco Unified Contact Center Express;
• Configure reporting options;
• Configure the Cisco Unified IP IVR;
• Configure Cisco Unified Call Center Express voicemail support;
• Understand virtual agents and configure agent-supervisor workflow.
Koenig Accepts CLCs (Cisco Learning Credits) as payment for attending Cisco Courses. If your employer is a Cisco client, they might possess CLCs.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified CCX Product Overview
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Installing Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Implementing Cisco Unified CCX
  • Scripting Fundamentals for Cisco Unified CCX
  • Using Finesse Administration and Call Recording
  • Advanced Scripting Topics for Cisco Unified CCX
  • Using Cisco Unified CCX Reports
  • Configuring the Outbound Dialler
  • Configuring Agent Email and Agent Web Chat
  • Understanding ASR and TTS
  • Using Cisco Unified RTMT
  • Using the Disaster Recovery System
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Online (GTR)
25 - 29 Sep
08:00 AM - 04:00 PM CST
(8 Hours/Day)
Online (GTR)
23 - 27 Oct
08:00 AM - 04:00 PM CST
(8 Hours/Day)
06 - 10 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training does not require any prerequisites.

Target Audience

The ideal target audience for training on Cisco Contact Center Express (UCCXD) v6
0 are IT professionals, managers, and support staff with a basic technical understanding of the UCCXD system including the GUI and the basic functionality at the component, server, and suite level
The training should include information on the installation and configuration of UCCXD, and how to create an effective contact center with UCCXD
It should also cover system diagrams and detailed technical components, integration with CRM and automatic call distributor, as well as key UCCXD terms and concepts
The training should be tailored to fit the needs and skill levels of the audience, and should provide them with the skills and knowledge needed to make the most of UCCXD in their organization
Additionally, the course should provide hands-on practice with UCCXD's features and tools

Learning Objectives of Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training course enables students to understand the features, installation and commissioning of UCCX. It covers topics such as configuring Unified Contact Center Express (UCCX), integrating Cisco Unified Communications Manager (CUCM), utilizing the scripting tools of UCCX, configuring Quality of Service (QoS) and high availability with UCCX, configuring Cisco Unified Presence Server with UCCX, and configuring network redundancy. Additionally, students learn how to configure Reporting and UCCX integration with CAD, Cisco Unified IP IVR, UCCX Email integration and servers, WebView and Unified E-Mail Manager. At the end of the course, students gain the skills and knowledge required to effectively implement and use deployed UCCX.
Student Name Feedback
Mohammed Mostufa
United States
A1. I appreciate his knowledge and explanation abilities.
Shaik Mahaboob Gafur
United States
A1. Dipak was Good at his product Knowledge
Ankit Shukla
United States
A1. Overall all the training sessions were good we learnt a lot from Dipak, he is very good trainer. he helps us lot in deeply understanding UCCX concepts.
Rod Soza
United States
A1. I was really pleased with the instructor as he is very approachable and knowledgeable.
Faozi Awadh Salem Abdulaziz
United States
Erick Kagweza
United States
A3. yes
Ravi Shukla
United States
A3. Training was very professional and all the interaction and process of delivery was up to mark
Rahul Mishra
United States
A3. Its good professional institute
Mayuresh Phade
United States
A3. Very good training institute. I will looking forward to take more trainings from Koenig.


Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can request a refund if you do not wish to enroll in the course.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, we also offer weekend classes.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes you can.
Yes, we do. For details go to flexi
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.