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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview

Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview


Deploying Cisco Contact Center Express (UCCXD) v 6.0 is an instructor-led course designed to teach students how to configure, deploy, and troubleshoot a Cisco Unified Contact Center Express (UCCX) v6.0 system. This course provides students with the knowledge and skills required to understand and deploy the UCCX system.
By taking the Deploying Cisco Contact Center Express (UCCXD) v 6.0 course, students gain the knowledge and skills to:

• Configure and deploy an IP knowledge-based agent using Cisco Unified Contact Center Express;
• Install a Cisco Unified Contact Center Express system and register it with Cisco Unified Communications Manager (CUCM);
• Configure skills-based routing, call forwarding, auto attendant, queuing, and IVR;
• Troubleshoot Cisco Unified Contact Center Express;
• Configure reporting options;
• Configure the Cisco Unified IP IVR;
• Configure Cisco Unified Call Center Express voicemail support;
• Understand virtual agents and configure agent-supervisor workflow.
Koenig Accepts CLCs (Cisco Learning Credits) as payment for attending Cisco Courses. If your employer is a Cisco client, they might possess CLCs.

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  • Live Online Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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Classroom Training price is on request

  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites


This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training does not require any prerequisites.

Target Audience


The ideal target audience for training on Cisco Contact Center Express (UCCXD) v6
0 are IT professionals, managers, and support staff with a basic technical understanding of the UCCXD system including the GUI and the basic functionality at the component, server, and suite level
The training should include information on the installation and configuration of UCCXD, and how to create an effective contact center with UCCXD
It should also cover system diagrams and detailed technical components, integration with CRM and automatic call distributor, as well as key UCCXD terms and concepts
The training should be tailored to fit the needs and skill levels of the audience, and should provide them with the skills and knowledge needed to make the most of UCCXD in their organization
Additionally, the course should provide hands-on practice with UCCXD's features and tools

Learning Objectives of Deploying Cisco Contact CenterExpress (UCCXD) v 6.0


This Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training course enables students to understand the features, installation and commissioning of UCCX. It covers topics such as configuring Unified Contact Center Express (UCCX), integrating Cisco Unified Communications Manager (CUCM), utilizing the scripting tools of UCCX, configuring Quality of Service (QoS) and high availability with UCCX, configuring Cisco Unified Presence Server with UCCX, and configuring network redundancy. Additionally, students learn how to configure Reporting and UCCX integration with CAD, Cisco Unified IP IVR, UCCX Email integration and servers, WebView and Unified E-Mail Manager. At the end of the course, students gain the skills and knowledge required to effectively implement and use deployed UCCX.

FAQ's


Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can request a refund if you do not wish to enroll in the course.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, we also offer weekend classes.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
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Yes, we do offer corporate training More details
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You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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Yes you can.
Yes, we do. For details go to flexi
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
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