Exam 820-605: Cisco Customer Success Manager (DTCSM v2.1) Certification Training Course

Download Course Contents

Cisco Customer Success Manager Course Overview

Cisco Customer Success Manager-certified professionals have demonstrated mastery of competencies essential to providing satisfying results for customers. They have expertise in areas like solution installation and new hire onboarding. Activities in the Cisco Customer Success Manager course are based on real-world use cases, and participants are evaluated based on their specific contexts, creating an immersive learning experience. This is a straightforward course where you may get some experience with and confidence in using best-practice tools and procedures for completing center activities, all while getting some helpful feedback from the instructor and your peers. The  Cisco Customer Success Manager online course provides hands-on training in realistic scenarios drawn from real-world use cases and contextual studies.

With the Cisco Customer Success Manager Specialist certification under your belt, you'll have the structure and the proven foundational skills and expertise to add value to your vendor/customer relationships right away. The focus of this training is on enhancing your chances of retaining customers and gaining new ones by learning more about their needs and preferences throughout the customer lifecycle. Check out the dates below to enrol in this Cisco Customer Success Manager certification course today.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Live Online Training (Duration : 32 Hours) 1450 + If you accept merging of other students. Per Participant
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
  • There are no prerequisites to take up this Cisco Customer Success Manager training. However, it is recommended that one has experience in working with clients to determine, measure, and communicate those results.
  • Particularly valuable is time spent on-site with a client tackling a project, whether it involves specialist transactions, framework construction, or anything similar.

The Cisco Customer Success Manager certification training prepares you for the Cisco 820-605 certification exam. This DTCSM V2.1 course is designed to be highly participatory so that participants may practice completing core tasks using best-practice tools and approaches and receive constructive criticism from the instructor and their peers. Exercises in the Cisco Customer Success Manager course are based on real-world use cases and case studies, allowing students to gain firsthand experience with the material. This is a very user-friendly course that will help you gain experience and confidence in doing essential tasks with the use of standard equipment and procedures, as well as the guidance of your peers and the instructor.

With the knowledge and skills you gain from Cisco's Customer Success Manager training, you will be prepared to serve in this pivotal capacity and ensure that your clients' solutions yield the desired results for their businesses. This path is predicated on the concept of the customer lifecycle and how to enhance the customer experience, increasing the value recognized by the customer and increasing the likelihood of keeping the customer loyal and re-establishing or expanding business opportunities.

Key Features of this Cisco Customer Success Manager Certification Training

  • 4-day Instructor-led Cisco Customer Success Manager Certification Training
  • Get free access to the Cisco Customer Success Manager training course preview to better prepare for the training
  • Accredited Cisco Customer Success Manager course material  prepared by SMEs
  • Expert Cisco instructors with industry expertise across the globe
  • Get hands-on experience through Cisco Customer Success Manager lab sessions and exercises designed by the governing body
  • Industry recognized Cisco Customer Success Manager training course completion certificate provided
  • DTCSM V2.1 training is provided across 100+ locations globally

Who can take up this Cisco Customer Success Manager Training?

Individuals who can take up Cisco Customer Success Manager online training include, but are not limited to:

  • Customer Success Managers
  • Customer Relationship Managers
  • Business Analysts
  • Partnership Specialists
  • IT Operations Specialists
  • IT Sales Professionals
  • Communication Managers
  • Project Managers
  • Product and Subscription Specialists
  • Aspiring Customer Service Professionals
  • Professionals who are looking to take up the Cisco Customer Success Manager Specialist certification exam

Cisco Customer Success Manager (820-605) Exam Format 

Exam Code 820-605 CSM
Exam Name Cisco Customer Success Manager Specialist
Exam Type Multiple-choice and Closed Book
Exam Cost USD 250
Total Questions 55-65 Questions
Exam Duration 120 Minutes
Passing Score 750-850 (out of 1000)
Languages English
Exam type Online Web-based
Exam Center Pearson Vue


After clearing your Cisco Customer Success Manager Specialist 820-605 exam, your credential is valid for two years. After which, they need to get recertified or renew the certification.

Learning Objectives of Cisco Customer Success Manager Training

  • With the knowledge you gain in this course, you'll be ready to take the Cisco Customer Success Manager Specialist test and get your credential.
  • Real-world events and contextual analyses provide the basis for the course's hands-on exercises, which help students learn by doing.
  • You'll stand out from the crowd with this ACTE certification as proof that you're ready to manage real-world challenges.
  • In this highly intuitive training, you'll get hands-on experience with best-practice tools and methods, as well as constructive criticism from your instructor and fellow trainees, to help you feel more prepared to handle the work at the center.
  • This training is based on the idea of extending the lifetime of a client or customer by providing them with more value, which in turn increases the likelihood that they will remain loyal and continue doing business with you.
  • Gain the knowledge and self-assurance to help your clients derive value from their responses and accomplish their business goals by taking the Cisco Customer Success Manager (DTCSM) v2.0 training.

Benefits of the Cisco Customer Success Manager Training

Learning the ins and outs of the CSM function, which is becoming increasingly important since it drives organizational and business outcomes from technological solutions in customer engagements, is the goal of this Cisco Customer Success Manager training course.

  • Enhance your knowledge and skills in the unquestionably crucial CSM role, which is responsible for driving organizational and business outcomes as a result of technology solutions implemented to improve customer commitment.
  • Learn the essential concepts and jargon of the CSM position
  • Study for the Cisco Certified Specialist in Customer Success exam.


Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

Request More Information

Add Name and Email Address of participant (If different from you)


Yes, course requiring practical include hands-on labs.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes you can.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes you can request your customer experience manager for the same.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.