Cisco Customer Success Manager Certification Training Course Overview

The Cisco Customer Success Manager (DTCSM) v2.0 course gives you the certainty and capability to satisfy the Customer Success Manager (CSM) job effectively, helping your clients acknowledge an incentive from their answers and accomplish their business results. The course offers experiential learning through down to earth practices utilizing circumstances dependent on genuine use cases and contextual analyses. In this exceptionally intuitive course, you can practice and pick up trust in satisfying center assignments utilizing best-practice apparatuses and procedures while getting input from the facilitator and your companions.

This course depends on the idea of the client lifecycle and how to improve that adventure, expanding the worth acknowledged by the client, and augmenting your probability to keep up their dedication and reestablish or extend their business openings. This course sets you up for the Cisco Customer Success Manager Specialist confirmation test.

This course will help you :

  • Develop aptitudes and information around the undeniably significant CSM job, which drives hierarchical and business results from innovation arrangements in client commitment
  • Understand key ideas and phrasings identified with the CSM job
  • Prepare for the Cisco Customer Success Manager Specialist accreditation test



This course prepares you for Exam 820-605.

Cisco Customer Success Manager (32 Hours) Download Course Contents

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Course Modules

Module 5: Agile Delivery
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Course Prerequisites
  • Experience with and enthusiasm for working with clients to decide, measure, and convey business results through the usage of innovation.
  • Time spent in a client confronting job, including specialized deals, framework building, or comparable will be particularly useful.


After completion of this course, you will learn following topic  :


Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer

Enabling Success

  • Developing Customer Success Plans
  • Managing Stakeholders
  • Driving Utilization and Value
  • Monitoring Ongoing Customer (Health Index)
  • Expansion and Renewal Motions
  • Summary and Review