Cisco Customer Success Manager Course Overview

The Cisco Customer Success Manager course is designed to provide learners with the necessary knowledge and experience to effectively manage Cisco customer engagements. This course will provide an overview of the Cisco lifecycle of solutions, and how to use solutions to drive customer success. Learners will learn how to assess customer requirements, input customer requirements into Cisco solutions, and validate customer success. Learners will also explore various solutions available, understand how to effectively manage customer expectations, and gain best practices for closing successful customer engagements. Through this course, the learner will be able to deliver high-value solutions to customers, build strong relationships with customers, and ensure customer success.