Exam 820-605: Cisco Customer Success Manager Certification and Training Course

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Cisco Customer Success Manager Course Overview

The Cisco Customer Success Manager (DTCSM) v2.0 course gives you the certainty and capability to satisfy the Customer Success Manager (CSM) job effectively, helping your clients acknowledge an incentive from their answers and accomplish their business results. The course offers experiential learning through down to earth practices utilizing circumstances dependent on genuine use cases and contextual analyses. In this exceptionally intuitive course, you can practice and pick up trust in satisfying center assignments utilizing best-practice apparatuses and procedures while getting input from the facilitator and your companions.

This course depends on the idea of the client lifecycle and how to improve that adventure, expanding the worth acknowledged by the client, and augmenting your probability to keep up their dedication and reestablish or extend their business openings. This course sets you up for the Cisco Customer Success Manager Specialist confirmation test.

This course will help you :

  • Develop aptitudes and information around the undeniably significant CSM job, which drives hierarchical and business results from innovation arrangements in client commitment
  • Understand key ideas and phrasings identified with the CSM job
  • Prepare for the Cisco Customer Success Manager Specialist accreditation test



This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

  • Details are not available.
Live Online Training (Duration : 32 Hours) Fee On Request
Group Training Date On Request
1-on-1 Training
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 32 hours. We can offer you an Ultra-Fast Track for 16 hours

Course Prerequisites
  • Experience with and enthusiasm for working with clients to decide, measure, and convey business results through the usage of innovation.
  • Time spent in a client confronting job, including specialized deals, framework building, or comparable will be particularly useful.


After completion of this course, you will learn following topic  :


Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer

Enabling Success

  • Developing Customer Success Plans
  • Managing Stakeholders
  • Driving Utilization and Value
  • Monitoring Ongoing Customer (Health Index)
  • Expansion and Renewal Motions
  • Summary and Review


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No, the published fee includes all applicable taxes.
The Fee includes:
  • Courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner