Cisco Customer Success Manager/820-605

Cisco Customer Success Manager Certification Training Course Overview

The Cisco Customer Success Manager (DTCSM) v2.0 course gives you the certainty and capability to satisfy the Customer Success Manager (CSM) job effectively, helping your clients acknowledge an incentive from their answers and accomplish their business results. The course offers experiential learning through down to earth practices utilizing circumstances dependent on genuine use cases and contextual analyses. In this exceptionally intuitive course, you can practice and pick up trust in satisfying center assignments utilizing best-practice apparatuses and procedures while getting input from the facilitator and your companions.

This course depends on the idea of the client lifecycle and how to improve that adventure, expanding the worth acknowledged by the client, and augmenting your probability to keep up their dedication and reestablish or extend their business openings. This course sets you up for the Cisco Customer Success Manager Specialist confirmation test.

This course will help you :

  • Develop aptitudes and information around the undeniably significant CSM job, which drives hierarchical and business results from innovation arrangements in client commitment
  • Understand key ideas and phrasings identified with the CSM job
  • Prepare for the Cisco Customer Success Manager Specialist accreditation test

 

 

This course prepares you for Exam 820-605.

Cisco Customer Success Manager (32 Hours) Download Course Contents

Live Virtual Classroom

Fee : 2,300 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




August
8 Hours/Day
4 Hours/Day
09-12
16-19
09-18
16-25
September
8 Hours/Day
4 Hours/Day
20-23
20-29
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: End to end project management in agile mode - Its important for a CSM to know how a project shapes from the scope to delivery and his/her role in this whole framework. At the end of the day, a CSM is the face of the customer/client.
  • Topic details are not available.
Module 2: How to increase customer satisfaction, adoption and retention
  • Topic details are not available.
Module 3: Effective sales techniques for a B2B, both up-selling and cross selling - Product or Service
  • Topic details are not available.
Module 4: Business Account Transformation or Change Management - Demonstrate thought leadership and best practices
  • Topic details are not available.
Module 5: Agile Delivery
  • Topic details are not available.
Module 6: How to prune consultative skills
  • Topic details are not available.
Module 7: When to consider an account or customer to be strategic one and how to make them one
  • Topic details are not available.
Module 8: Understanding Risk Management - Basics awareness to anticipate, mitigate risks associated with project implementations
  • Topic details are not available.
Module 9: How to implement a project, be it a product or service based
  • Topic details are not available.
Module 10: Contract Renewals - Deliver successful customers to the contract renewal cycle and lead the renewals process to minimize customer attrition.
  • Topic details are not available.
Module 11: SLA fulfillment and appropriately work with analyst and operations teams for corrective and preventive measures.
  • Topic details are not available.
Module 12: How to work with engineering and product teams, to help them understand the client requirements on a product, write BRD's and successfully execute software integrations inclusive of unit testings, UAT's and go live
  • Topic details are not available.
Module 13: Last but not the least, develop training programs and targeted course materials and run for both client and their vendors
  • Topic details are not available.
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Course Prerequisites
  • Experience with and enthusiasm for working with clients to decide, measure, and convey business results through the usage of innovation.
  • Time spent in a client confronting job, including specialized deals, framework building, or comparable will be particularly useful.

 

After completion of this course, you will learn following topic  :

Diagram

Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer

Enabling Success

  • Developing Customer Success Plans
  • Managing Stakeholders
  • Driving Utilization and Value
  • Monitoring Ongoing Customer (Health Index)
  • Expansion and Renewal Motions
  • Summary and Review

 

FAQ's

Yes, fee excludes local taxes.