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We're here to help you find it Overview of Cisco Customer Success Manager (DTCSM) v2.2 Course
The Cisco Customer Success Manager (DTCSM) v2.2 course prepares IT professionals for success in the evolving subscription economy. Participants will explore crucial customer and industry trends, gaining insights into the Customer Success role. Key learning objectives include effective customer engagement strategies and overcoming barriers to success.
The course emphasizes creating impactful success plans and implementing essential Customer Success Management activities. Participants will leave with practical skills to foster customer relationships, drive value, and ensure satisfaction. Enhance your expertise in Customer Success Management and position yourself for success in today's dynamic IT landscape.
Successfully delivered 2 sessions for over 3 professionals
Intermediate
Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Prerequisites for Cisco Customer Success Manager (DTCSM) v2.2 Course
To ensure a successful learning experience in the Cisco Customer Success Manager (DTCSM) v2.2 course, it is recommended that participants have the following minimum knowledge and skills:
These prerequisites will help you engage effectively with the course content and participate actively in discussions and exercises related to customer success management. We look forward to having you in the course!
| Exam Component | Details |
|---|---|
| Exam Name | Cisco Customer Success Manager (DTCSM) v2.2 |
| Exam Type | Multiple Choice Questions (MCQs) |
| Total Questions | Typically ranges from 45-55 questions |
| Passing Score | 750 (out of 1000) |
| Exam Duration | 90 minutes |
| Language | English |
| Exam Provider | Cisco |
| Exam Registration | Through Cisco's official website or Pearson VUE testing centers |
| Certification Validity | 3 years (can be renewed by retaking the exam or completing continuing education) |
| Recommended Training | Cisco Customer Success Manager v2.2 Training |
The Cisco Customer Success Manager (DTCSM) v2.2 course prepares IT professionals to thrive in the subscription economy by enhancing their customer success management skills.
Introduction:
The Cisco Customer Success Manager (DTCSM) v2.2 course equips students with vital skills to thrive in a subscription-based economy, focusing on customer success strategies, engagement techniques, and management activities.
Learning Objectives and Outcomes:
