Create and Manage Experience Cloud Sites (ADX-271) Course Overview

Create and Manage Experience Cloud Sites (ADX-271) Course Overview

The Create and Manage Experience Cloud Sites (ADX-271) course is designed to equip learners with the skills and knowledge to effectively create, manage, and optimize Salesforce Experience Cloud sites. The course is divided into six comprehensive modules, each focusing on different aspects of Experience Cloud.

Starting with an Exam Overview, participants will familiarize themselves with the exam topics and logistics, ensuring they understand the certification process. Digital Experiences dives into the essentials of Experience Cloud, teaching learners how to build and deploy sites, including partner sites, and utilize Experience Builder templates.

In Security and Customization, the course covers site limits, licensing, user management, and customization techniques, including mobile optimization and multilingual support. Self-Service Sites module instructs on public site functionality, data categorization, and incorporating CMS content for a responsive design.

Success Metrics emphasizes measuring site success and leveraging AppExchange resources, while Site Engagement focuses on driving and moderating engagement, using reputation systems, and highlighting experts.

Overall, this course enables learners to master the creation and management of engaging, secure, and effective Experience Cloud sites that cater to various user needs.

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  • Live Online Training (Duration : 8 Hours)
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  • Live Online Training (Duration : 8 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

Certainly! For individuals interested in the Create and Manage Experience Cloud Sites (ADX-271) course, the following are the minimum prerequisites to ensure a successful training experience:

  • Basic understanding of Salesforce Navigation and functionality: Familiarity with the Salesforce platform, including navigating through the Salesforce interface, basic Salesforce setup, and common standard Salesforce features.

  • Fundamental knowledge of Salesforce administration: Awareness of standard Salesforce configuration tasks, such as creating users, modifying fields, and understanding of security settings.

  • Experience with website or digital experience management: Some background in managing or creating content for websites, portals, or digital platforms will be beneficial.

  • Basic understanding of HTML and CSS: While not strictly necessary, a foundational knowledge of HTML and CSS can help in customizing sites within the Experience Builder.

  • Familiarity with Salesforce data model: Knowledge of how objects, fields, and records are structured within Salesforce, as well as relationships between different types of data.

  • Awareness of customer service processes: For those focused on self-service sites, an understanding of customer service workflows and best practices can be helpful.

These prerequisites are designed to ensure that participants have the foundational knowledge required to grasp the course content effectively, leading to a productive and enriching learning experience.

Target Audience for Create and Manage Experience Cloud Sites (ADX-271)

The "Create and Manage Experience Cloud Sites" course is tailored for professionals looking to leverage Salesforce Experience Cloud for digital experiences.

  • Salesforce Administrators
  • Salesforce Developers
  • Experience Cloud Consultants
  • Digital Experience Managers
  • Web Developers focusing on CRM platforms
  • IT Project Managers working with Salesforce solutions
  • CRM Strategists
  • Marketing Technologists
  • Customer Experience (CX) Specialists
  • User Experience (UX) Designers
  • Content Managers and Strategists
  • Site Architects and Designers
  • Community Managers

Learning Objectives - What you will Learn in this Create and Manage Experience Cloud Sites (ADX-271)?

Introduction to Learning Outcomes:

Gain expertise in creating and managing Experience Cloud sites with Salesforce by mastering digital experiences, site customization, security, multilingual support, and engagement strategies to measure and drive success.

Learning Objectives and Outcomes:

  • Understand the structure and logistics of the ADX-271 certification exam to effectively prepare for success.
  • Learn the fundamentals of Salesforce Experience Cloud, including site functionality and the implementation of digital experiences.
  • Explore the capabilities and deployment options of Experience Cloud sites to build tailored solutions for partners and customers.
  • Grasp the security aspects, such as site limits, licensing, and user roles, to maintain a secure and compliant environment.
  • Utilize Experience Builder to design and customize engaging sites while ensuring mobile compatibility.
  • Create multilingual sites to serve international audiences and enhance global reach.
  • Develop self-service and public site functionalities using the Customer Service template and Experience Builder.
  • Integrate CMS content and classify articles, questions, and ideas to improve site effectiveness and user experience.
  • Learn to install and interpret dashboards and insights from the AppExchange for measuring site success and user engagement.
  • Drive site engagement through moderation, reputation systems, and highlighting subject-matter experts to foster a dynamic community.