Course Prerequisites
• Prior experience in managing/IP telephony systems
• Knowledge of Contact Center fundamentals
• Understanding of networking & VoIP fundamentals
• Familiarity with hosting web meetings and trainings
• Basic knowledge in troubleshooting network issues
• Experience with Cisco Unified Contact Center Enterprise solutions.
Administering Webex Contact Center Certification Training Overview
Administering Webex Contact Center certification training is a skill-oriented course that imparts knowledge and expertise on the administration of Webex Contact Center. It covers general topics such as configuring, managing and troubleshooting Webex Contact center, reviewing system capabilities, setting up scripts and routing, utilizing reporting and analytic solutions, and understanding API configuration. This course is essential for professionals responsible for managing and supporting a Webex Contact Center and ensuring seamless customer support services.
Why Should You Learn Administering Webex Contact Center?
Learning the Administering Webex Contact Center course provides significant insights into managing and troubleshooting Cisco's cloud-based contact center platform. It enhances
technical skills, increases employability in the IT sector, and offers an understanding of Webex's advanced features related to data analytics and customer service. It also opens up new career opportunities in Webex administration.
Target Audience for Administering Webex Contact Center Certification Training
• IT Professionals seeking knowledge in Cisco Webex technologies
• Call center administrators looking to streamline operations
• Enterprise communication teams
• Customer service managers focusing on improving service quality
• Telecommunication specialists upgrading their skills
• Tech-savvy individuals aiming at a career in unified communications
• Existing Webex users wanting to optimize utilization.
Why Choose Koenig for Administering Webex Contact Center Certification Training?
- Koenig Solutions has certified instructors who provide expert guidance throughout the training.
- The training helps to boost your career by enhancing your skills and knowledge on administering Webex Contact Center.
- Their training programs are customized to suit the needs of individual learners.
- They offer destination training, which provides an immersive learning experience.
- The pricing of the training is affordable, making it accessible for everyone.
- Koenig Solutions is a top training institute recognized for its superior quality training.
- They offer flexible dates to accommodate the schedules of learners.
- The training is instructor-led and conducted online, allowing learners to attend from anywhere.
- A wide range of courses is available to choose from, catering to various skill levels.
- The training is accredited, which assures the quality and value of the training.
Administering Webex Contact Center Skills Measured
Upon completing the Administering Webex Contact Center certification training, an individual would acquire skills such as managing and administering Webex Contact Center, handling customer interactions, understanding of the Webex platform architecture, and deploying Webex Contact Center features. They would gain expertise in configuring basic settings, agent settings, skill mapping and agent teams, as well as managing queues and routing contacts. They will also earn in-depth knowledge on reports and dashboards management, and comprehensive troubleshooting skills.
Top Companies Hiring Administering Webex Contact Center Certified Professionals
Various top-tier companies such as Cisco Systems, IBM, Deloitte, Verizon, Accenture, and Amazon are among the big names hiring certified Webex Contact Center professionals. They primarily hire for roles such as system administrators, network engineers, or consultants to manage and optimize their Webex platforms.
Learning Objectives - What you will Learn in this Administering Webex Contact Center Course?
The learning objectives of the Administering Webex Contact Center course would include: understanding the key functionalities and capabilities of the Webex Contact Center; learning how to set up, manage, and administer the Webex Contact Center efficiently; gaining knowledge on how to create and manage agent teams, customer experiences, routing strategies and reporting rules; understanding how to troubleshoot common issues and challenges; getting familiarity with the system’s interface and navigation; and finally, learning how to leverage the Webex Contact Center to improve
customer service and support operations. Overall, the course should equip participants to use and optimize the Webex Contact Center in their business.
