Administering JIRA Service Management Course Overview

Unlock the power of Jira Service Management with our comprehensive Administering Jira Service Management (JIRA-ITSM) course at Koenig Solutions. Over 3 days of intensive training, participants will gain a detailed understanding of managing and optimizing Jira Service Management projects. This course covers key aspects such as creating service projects, configuring service portals, and customizing reports for insights. You'll also learn about Service Level Agreements (SLAs), automation rules, workflow transitions, and Jira administration. The hands-on labs, including creating queues and new workflows, ensure you can apply these concepts practically. Equip yourself with the skills to improve your organization’s service management processes using the latest Jira version.