ADMINISTER AND MAINTAIN SERVICE CLOUD ( ADX261) Course Overview

Unlock your potential in Salesforce with our Administer and Maintain Service Cloud (ADX261) course. This program equips you with the skills to improve support team workflows through Case escalations and Entitlements. You will learn to customize fields, Page layouts, and create Assignment rules to streamline case management. Dive into Salesforce Knowledge by managing knowledge articles for better case resolutions. Additionally, you'll get hands-on experience in configuring the Lightning Service Console and Salesforce Self-Service Communities. By the end, you will effectively administer support processes and optimize customer service. Ideal for anyone looking to enhance their Salesforce administration capabilities.