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The Workforce Management Principles course is a comprehensive training designed to equip learners with the essential skills and knowledge for effective workforce management (WFM). This course covers the foundations of WFM, including defining WFM, understanding the planning and management process, recognizing the organizational structure of WFM groups, and strategic approaches such as the 6 step process for holiday planning and the WFM Maturity Grid.
Through lessons on forecasting, resource staffing, and scheduling, participants will learn to manage key elements such as talk time, after call work time, and handle time. They will also tackle common forecasting issues, calculate staffing needs, and understand the dynamics of scheduling challenges.
The course also delves into Effective Real-Time Management (RTM), teaching principles and communication strategies for monitoring and proactive planning. In the WFM Reporting & Analytics module, learners will explore data administration, metrics, and the importance of data visualization.
By the end of the course, participants will have a clear understanding of WFM essentials, ready to implement their skills with an action plan for continuous improvement in their roles.
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 850 |
|
Total Fees |
850 (USD) |
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure you gain the maximum benefit from our Workforce Management Principles course, we recommend that you come prepared with the following minimum prerequisites:
Please note that while these prerequisites will help, we have designed the course to be accessible to individuals with a wide range of backgrounds. A willingness to learn and engage with the course material is the most important requirement.
The Workforce Management Principles course equips professionals with essential WFM strategies and skills for effective team and resource management.
Human Resource Managers
Operations Managers
Workforce Planners
Call Center Managers
Scheduling Coordinators
Team Leaders with resource management responsibilities
Business Analysts focusing on operational efficiency
WFM Software Developers and Engineers
Consultants specializing in workforce optimization
Project Managers overseeing team dynamics and resource allocation
Department Heads involved in staff planning and management
Quality Assurance Managers in charge of performance metrics
IT Managers who support WFM tools and systems
Executives looking to understand workforce management impact on business outcomes
Entrepreneurs who manage their own business and staff scheduling
The Workforce Management Principles course equips students with the skills to optimize workforce efficiency through strategic planning, forecasting, staffing, and real-time management.
