Microsoft Dynamics 365 Copilot - Transform Customer Engagement with AI Power

13 Jan 2026 08:30 AM CST

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Webinar Overview

AI is transforming how organizations interact with customers and Microsoft Copilot is at the heart of this change. In this session, we’ll explore how Copilot in Dynamics 365 empowers sales, service, and marketing teams to work smarter, faster, and with greater impact. Copilot isn’t just about automation — it’s about augmenting human potential, freeing teams from repetitive tasks so they can focus on building stronger customer relationships.

Key Points

Sales → Prioritize leads, draft personalized emails, and get AI-driven recommendations for the next best action.
Customer Service → Resolve cases faster with AI-suggested responses, knowledge articles, and real-time agent assistance.
Field Service → Enable technicians with intelligent scheduling, work order summaries, and guided troubleshooting.
Marketing → Personalize customer journeys with AI insights and generate impactful campaign content instantly.

Meet The Trainer

Frank Ilemona Oguche

Experienced trainer skilled in Microsoft Dynamics 365 Customer Insights, CRM, and model-driven apps. Known for enhancing customer experiences and sales processes, with a track record of training clients in Dynamics 365 solutions.

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Microsoft Dynamics 365 Copilot - Transform Customer Engagement with AI Power