Streamlining Customer Support with Case Management in Zoho CRM

09 Oct 2025 05:30 AM CST

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Webinar Overview

In this webinar we will be Delivering excellent service requires efficient case handling. This webinar shows how Zoho CRM can be used to capture, track, and resolve customer issues while maintaining clear communication and accountability

Key Points

Creating and managing cases in Zoho CRM
Assigning and tracking support tickets
Using automation to route cases to the right team
Measuring case resolution and customer satisfaction

Meet The Trainer

Mohd Farhan Siddiqui

Highly motivated corporate trainer with over two years of experience in offshore training, specializing in Microsoft Dynamics 365 CRM applications. Known for effective training programs, has also planned and managed classes for international clients. Eager to take on challenging assignments for career growth.

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