ServiceNow Administration Fundamentals

Webinar Summary:

The webinar introduced participants to Microsoft Power BI, a business intelligence and data visualization tool used to convert raw data into meaningful reports and interactive dashboards. The session covered the basic components of Power BI, including Power BI Desktop, Power BI Service, and Power BI Mobile. Participants learned how Power BI helps in connecting data, transforming it using Power Query, creating relationships through data modeling, and building reports with visuals. The session also explained important Power BI concepts such as report view, table view, model view, data types, relationships, star schema, fact tables, and dimension tables. Overall, the webinar provided a beginner-friendly understanding of how Power BI is used for data analysis, reporting, and business decision-making.

Webinar Summary:

ServiceNow is a cloud-based platform used by organizations worldwide to automate IT services, manage workflows, and connect people, processes, and data in one place. This session introduces the fundamentals of ServiceNow Administration — covering how the platform works, how instances keep live operations separate from testing, and who does what through roles like System Administrator, Approver, and Requester. Attendees will learn how ServiceNow controls access through Users, Groups, and Roles, and get a clear starting point for building administration skills on the platform. It's a great first step for anyone looking to understand enterprise IT service management and grow a career in ServiceNow administration.