The Art Of Active Listening

27 Jul 2026 07:30 AM CST

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Webinar Overview

In most workplaces, communication breakdowns aren't caused by a lack of talking — they're caused by a lack of listening. People often listen just long enough to formulate their next response, missing the actual substance of what's being said. This webinar is designed to help participants slow down and listen with full attention, both in one-on-one conversations and in group settings like meetings or client calls. Attendees will learn to distinguish between passive hearing and truly active listening, where the goal is to understand intent, emotion, and context — not just words. The session covers practical techniques such as paraphrasing what someone has said to confirm understanding, reflecting emotions back to show empathy, and asking open-ended clarifying questions instead of jumping to conclusions. Participants will also explore how non-verbal signals — tone of voice, pacing, body language — often carry more meaning than the words themselves, and how to read those cues in real time. By the end of the session, attendees will have a toolkit they can apply immediately in everyday conversations, whether they're resolving a misunderstanding, supporting a struggling teammate, or simply trying to build deeper trust with colleagues and clients.

Key Points

Difference between hearing and active listening
Techniques: paraphrasing, reflecting, and asking clarifying questions
Spotting non-verbal cues and tone shifts
Practicing listening in high-pressure conversations

Meet The Trainer

Anup Sharma

Anup Sharma, a certified Soft Skills Trainer with over eight years of experience, excels in academic and corporate settings. At Koenig Solutions, he delivers effective people management and business skills training, and he has a proven track record at Foundation for Ed-Equity and The Knowledge Academy. His academic background and practical approach lead to high learner success rates.

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The Art Of Active Listening