Intelligent Service Management - AI, APIs, And Collaboration

27 Jul 2026 01:30 AM CST

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Webinar Overview

Organizations are increasingly leveraging Artificial Intelligence (AI), APIs, and collaboration tools to deliver faster and smarter customer service. This webinar explores how Oracle Fusion Service and Oracle Help Desk use AI-powered capabilities such as intelligent chatbots, case classification, knowledge recommendations, and sentiment analysis. Participants will learn how Slack integration enables real-time collaboration between service agents and experts while maintaining a complete audit trail. The session will also demonstrate how APIs connect websites, business applications, and Oracle services to automate customer interactions and improve service efficiency.

Key Points

AI-Powered Customer Support
Intelligent Case Management
Slack Collaboration Integration
API-Driven Service Automation

Meet The Trainer

Swapnil Soner

A seasoned training and teaching professional with 15 years of experience in Google Cloud Platform, Oracle technologies, and enterprise applications. Expertise in cloud computing, database administration, and application development, with significant certifications, published research, and a commitment to continuous professional growth.

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Intelligent Service Management - AI, APIs, And Collaboration