VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] Course Overview

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] Course Overview

The VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] course is designed to equip learners with comprehensive knowledge and hands-on experience in deploying, configuring, and managing the VMware Workspace ONE UEM (Unified Endpoint Management) platform. Additionally, it incorporates essential troubleshooting skills that are necessary for maintaining a smooth and efficient digital workspace environment. This course covers a wide range of topics, including platform architecture, enterprise integrations, application management, endpoint troubleshooting, and email configuration.

Throughout the course, learners will delve into various aspects of the Workspace ONE solution, gaining insights into the best practices for managing and securing endpoints, applications, and content. The troubleshooting components of the course emphasize VMware troubleshooting skills, enabling participants to effectively address issues that may arise within the Workspace ONE UEM environment. By the conclusion of this VMware troubleshooting course, participants will have developed both the technical expertise to ensure a seamless user experience and the ability to diagnose and resolve complex problems swiftly.

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  • Live Online Training (Duration : 40 Hours)
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  • Live Online Training (Duration : 40 Hours)
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♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure a successful learning experience in the VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] course, participants should have the following minimum background:


  • Basic knowledge of the VMware Workspace ONE platform and its components
  • Understanding of end-user computing and mobility concepts
  • Familiarity with administrative tasks in Windows 10 and macOS environments
  • Experience with mobile device management (MDM) and mobile application management (MAM) principles
  • Fundamental understanding of network architecture and security concepts
  • Basic knowledge of enterprise systems such as Active Directory, certificate authorities, and mail systems
  • Awareness of virtualization technologies and cloud services
  • Comfortable with using the Windows command line interface and PowerShell

Please note that these prerequisites are intended to provide a foundation that will enable you to get the most out of the course. They are not meant to discourage anyone interested in learning; rather, they serve as a guide to prepare you for the technical content you will encounter. If you are new to some of these areas, we encourage self-study or seeking foundational courses to build your knowledge before embarking on this advanced training.


Target Audience for VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

Koenig Solutions' VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] course is designed for IT professionals focused on endpoint management and troubleshooting.


  • IT Administrators specializing in endpoint management


  • Systems Engineers responsible for integrating and managing mobile and desktop environments


  • Workspace ONE UEM Administrators looking to deepen their troubleshooting skills


  • Solutions Architects designing enterprise mobility management solutions


  • IT Security Professionals concerned with secure access and compliance


  • Support and Helpdesk staff who handle device management issues


  • Network Administrators overseeing device connectivity and security


  • VMware Partners needing comprehensive knowledge of Workspace ONE solutions


  • IT Managers overseeing mobile strategy and operations


  • Technical Support Representatives assisting users with mobile and desktop issues


  • Product Managers involved in VMware Workspace ONE technology selection and implementation


  • Consultants providing advisory services for enterprise mobility management


  • VMware Certified Professionals (VCPs) seeking to specialize in Workspace ONE UEM solutions




Learning Objectives - What you will Learn in this VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]?

Introduction to Learning Outcomes

Gain comprehensive knowledge of deploying, managing, and troubleshooting VMware Workspace ONE UEM and Workspace ONE Access solutions to securely deliver and manage any app on any device.

Learning Objectives and Outcomes

  • Understand the architecture, features, and benefits of Workspace ONE UEM, ensuring high availability and disaster recovery.
  • Navigate and customize the Workspace ONE UEM console, manage hierarchical structures, and utilize Workspace ONE Hub Services.
  • Integrate Workspace ONE with directory services and configure authentication methods, including certificate-based and SAML 2.0.
  • Onboard devices efficiently using Workspace ONE UEM, including setting up autodiscovery and enrollment through the Intelligent Hub app.
  • Manage endpoints with device and user profiles, compliance policies, and leverage Freestyle Orchestrator for policy management.
  • Deploy applications, configure public and internal app settings, and integrate with Apple Business Manager and VMware Workspace ONE SDK.
  • Configure email clients, set up Exchange Active Sync profiles, and manage email infrastructure with Workspace ONE UEM.
  • Troubleshoot common Workspace ONE UEM and Access issues, including console problems, integration challenges, and endpoint connectivity.
  • Utilize tools and resources for troubleshooting applications, including public, internal, and purchased apps.
  • Employ additional troubleshooting tools such as the Self-Service Portal and Workspace ONE Assist to empower administrators and end-users.