Train The Trainer - Customer Facing Excellence Course Overview

Train The Trainer - Customer Facing Excellence Course Overview

Train The Trainer - Customer Facing Excellence is designed to empower professionals with essential skills for delivering exceptional customer interactions. In this course, participants will achieve key learning objectives, including mastering effective communication techniques, developing engaging presentations, and understanding customer needs.

Through practical applications, attendees will learn how to create impactful training sessions tailored to enhance customer service interactions. The course emphasizes real-world scenarios, enabling trainers to apply concepts directly to their roles, fostering a culture of excellence within their teams. By the end, participants will be equipped to elevate both training and customer experiences, ultimately driving satisfaction and loyalty.

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1,150

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Course Fee 1,150
Total Fees
1,150 (USD)
  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

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Target Audience for Train The Trainer - Customer Facing Excellence

Train The Trainer - Customer Facing Excellence is designed to equip professionals with the skills needed to enhance customer interactions and improve service delivery in various organizational contexts.


Target Audience and Job Roles:


  • Customer Service Managers
  • Sales Trainers
  • Learning and Development Specialists
  • Customer Support Representatives
  • Retail Managers
  • Account Managers
  • Service Desk Managers
  • Hospitality Trainers
  • Business Development Executives
  • Corporate Trainers
  • E-learning Developers
  • Quality Assurance Analysts
  • Team Leaders in Customer-Facing Roles
  • Marketing Professionals
  • Human Resources Professionals
  • Coaching Professionals


Learning Objectives - What you will Learn in this Train The Trainer - Customer Facing Excellence?

Introduction to the Course

The Train The Trainer - Customer Facing Excellence course equips participants with essential skills to enhance customer interactions, improve training delivery, and foster meaningful relationships that lead to exceptional customer satisfaction.

Learning Objectives and Outcomes

  • Understand the principles of effective customer engagement.
  • Develop practical training techniques tailored for customer-facing roles.
  • Enhance communication skills for clearer and impactful training sessions.
  • Learn strategies to assess and address customer needs effectively.
  • Foster an environment of trust and rapport with customers.
  • Utilize feedback mechanisms to improve service delivery.
  • Master conflict resolution strategies to handle customer challenges.
  • Implement coaching techniques to empower team members.
  • Create engaging training content and delivery methods.
  • Analyze case studies to identify best practices in customer service excellence.

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