Support Management Training, Course, and Certification


Support Management is a technology used to manage customer service and support operations. It is used to streamline customer service processes, automate customer service tasks, and provide customer service agents with the tools they need to quickly and efficiently respond to customer inquiries. Major vendors for this technology include Salesforce, Zendesk, Freshdesk, and ServiceNow. These vendors provide a range of features such as ticketing systems, knowledge bases, customer self-service portals, and analytics tools. Support Management technology can help organizations improve customer service operations, reduce costs, and increase customer satisfaction.

About Support Management Training and Certification Courses

Support Management training and Certification Courses provide the necessary skills and knowledge to effectively manage customer service teams. These courses cover topics such as customer service strategies, customer service processes, customer service metrics, and customer service technology. They also provide the opportunity to gain certification in support management, which can help to increase job opportunities and career advancement.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
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E: Exam Included.
1-on-1 training (private class) – convenient start time, flexible timings.

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Prerequisites for Support Management Certifications

• Knowledge of ITIL principles
• Understanding of service management processes
• Knowledge of customer service principles
• Understanding of service level agreements
• Knowledge of incident, problem, and change management
• Understanding of service desk operations
• Knowledge of IT service management tools
• Understanding of IT governance and compliance

Who should take Support Management Certification Training Courses?

• IT professionals who want to gain expertise in support management
• Business professionals who want to learn how to manage customer support
• Project managers who want to learn how to manage customer support teams
• Technical support staff who want to gain knowledge in support management
• Quality assurance professionals who want to learn how to manage customer support processes

Skills Earned by Individuals after Completing Support Management Training and Certification Courses

1. Understanding of customer service principles and practices.
2. Knowledge of customer service software, databases, and tools.
3. Ability to analyze customer feedback and develop strategies to improve customer service.
4. Ability to identify customer needs and provide solutions.
5. Ability to manage customer relationships and resolve customer complaints.
6. Knowledge of customer service policies and procedures.
7. Ability to develop and implement customer service strategies.
8. Ability to communicate effectively with customers and colleagues.
9. Ability to manage customer service teams and delegate tasks.
10. Knowledge of customer service metrics and reporting.

Reasons to Choose Koenig Solutions for Support Management Courses

Benefits of Choosing Koenig Solutions for Support Management Training:
• Certified Instructors: Koenig Solutions provides certified instructors to ensure quality training.
• Boost Your Career: Koenig Solutions offers training programs to help individuals boost their career.
• Customized Training Programs: Koenig Solutions offers customized training programs to meet the individual needs.
• Destination Training: Koenig Solutions provides destination training to help individuals learn in a comfortable environment.
• Affordable Pricing: Koenig Solutions offers affordable pricing for its training programs.
• Top Training Institute: Koenig Solutions is one of the top training institutes in the world.
• Flexible Dates: Koenig Solutions offers flexible dates for its training programs.
• Instructor-Led Online Training: Koenig Solutions provides instructor-led online training to help individuals learn from the comfort of their homes.
• Wide Range of Courses: Koenig Solutions offers a wide range of courses to meet the individual needs.
• Accredited Training: Koenig Solutions provides accredited training to ensure quality training.

Benefits of Taking Support Management Certification Courses

• Improved job prospects: According to a survey, 88% of employers prefer candidates with support management certification.
• Increased salary: On average, certified support managers earn 10% more than non-certified professionals.
• Enhanced knowledge: Support management certification training provides a comprehensive understanding of the principles and practices of support management.
• Improved problem-solving skills: Certified support managers are better equipped to identify and resolve customer issues.
• Improved customer service: Certified support managers are better equipped to provide quality customer service.
• Improved communication skills: Certified support managers are better able to communicate effectively with customers.


Ans - No, the published fee includes all applicable taxes.

Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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You can request a refund if you do not wish to enroll in the course.
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We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai, Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.