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Sterling Store Next Gen 2.0

The IBM Sterling Store Next Gen 2.0 course equips developers, implementers, and technical architects with hands-on skills to configure and manage back-of-store order fulfillment processes like pick, pack, ship, and customer pickup. It solves the critical gap in real-world execution of omnichannel retail workflows, where 73% of shoppers use multiple channels before purchasing (Harvard Business Review). Learners gain proficiency in live environments simulating actual store operations.

This course prepares professionals for IBM Sterling certification pathways with official vendor-authorized courseware and includes 30-day lab access for continuous practice. Mastering these skills enables seamless deployment of scalable, secure store engagement solutions in modern retail ecosystems.

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Course Overview

The IBM Sterling Store Next Gen 2.0 course is designed for IT professionals and supply chain practitioners seeking to master modern retail store operations using IBM’s advanced commerce platform. While no single certification exam is currently active for this specific version, the training aligns with IBM’s broader Sterling Supply Chain certification path, including roles such as Store Operations Specialist, Order Fulfillment Analyst, and Customer Service Implementer. With over 80% of Fortune 500 retailers adopting omnichannel fulfillment solutions like IBM Sterling, demand for skilled professionals who can configure and manage in-store order processing systems continues to grow. This course equips learners with foundational and advanced skills needed to support real-time inventory, order management, and customer engagement across physical and digital channels.

Participants engage with core components of the IBM Sterling ecosystem, including Sterling Order Management, Store Engagement (Next-gen), Fulfillment Optimizer, Control Tower, and Inventory Visibility. The hands-on lab environment uses the IBM Developer Toolkit and live cloud-based instances where students configure end-to-end workflows such as backroom picking, batch processing, packing, shipping, and customer pickup scenarios. Learners build custom storefront rules, simulate returns and exchanges, and implement appeasement processes within a secure sandbox that mirrors enterprise retail environments. A key project involves setting up a fully functional store fulfillment workflow from order receipt to shipment, integrating backend APIs and validating performance under real-world conditions using Angular-based UI extensions and RESTful services.

This training prepares candidates for IBM’s role-based certifications in Sterling Supply Chain Solutions, which are globally recognized and valued by enterprises implementing hybrid commerce models. Certified professionals report average salary increases of 20–30%, with mid-level implementers earning between $95,000 and $125,000 annually in North America and Europe. Koenig Solutions enhances learning outcomes with Guaranteed-to-Run batches, official IBM courseware, and optional 1-on-1 mentoring, ensuring deep mastery of the platform. Upon completion, graduates are positioned to advance into senior implementation, consulting, or operations management roles within organizations leveraging IBM Sterling Store Next Gen 2.0 for scalable, resilient retail operations.

What You'll Learn

Configure Sterling Store Next Gen 2.0 order fulfillment settings by mapping specific SOM integration points to streamline retail operations.
Implement backroom pick and batch pick operations within Sterling Store Next Gen 2.0 to optimize order accuracy and reduce processing latency.
Manage customer pickup and shipment workflows by configuring Sterling Store Next Gen 2.0 API calls to ensure real-time inventory synchronization.
Deploy packing and shipping workflows in Sterling Store Next Gen 2.0 by defining specific configuration parameters for carrier integration and label generation.
Optimize store performance using Sterling Store Next Gen 2.0 engagement tools to analyze customer interaction data and improve conversion metrics.
Secure and troubleshoot Sterling Store Next Gen 2.0 configurations by auditing system logs and verifying SOM connectivity to maintain operational integrity.

Prerequisites

Recommended knowledge before taking this course
  • Foundational knowledge of IBM Sterling Order Management System (OMS) APIs and data models.
  • Basic proficiency in Angular or React frameworks for UI customization within the IBM Sterling Store Next Gen 2.0 architecture.
  • Familiarity with REST API integration patterns and JSON data structures.
  • Understanding of core retail order management workflows, including returns, exchanges, and customer appeasements.
  • Experience with enterprise product, order, and customer data search methodologies.
  • Practical knowledge of back-of-store fulfillment processes, such as pick, pack, and ship operations.
  • Active access to an IBM Sterling development sandbox or cloud environment for hands-on implementation.
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Certification Exam

Everything you need to know about the Sterling Store Next Gen 2.0 certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Standard IBM Professional Certification retake policy applies; candidates must wait 24 hours before a second attempt.
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Sterling Store Next Gen 2.0

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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Mastering Sterling Store Next Gen 2.0 Basics
Architecture of IBM Sterling Store Next Gen 2.0 Master the IBM Sterling Store Engagement interface Leverage core customer service capabilities Efficiently search product and customer data Utilize advanced order management functionalities Optimize store associate role workflows Integrate with Sterling Order Management systems Configure your hands-on practice environment
2
Day 2– Streamlining Customer Service Operations
Create and modify customer orders accurately Execute seamless returns and product exchanges Manage customer appeasements with confidence Apply store rules for pickup and drop-off Enforce capacity limits for store zones Retrieve detailed customer order history Modify order details directly in-store Perform instant real-time inventory checks
3
Day 3– Essential Order Fulfillment Workflows
Master back-of-store fulfillment processes Execute efficient backroom pick operations Process shipment-based backroom picks Implement high-speed batch pick workflows Conduct shipment-based batch pick tasks Configure critical fulfillment activity settings Maximize order fulfillment system capabilities Simulate pick tasks in lab environments
4
Day 4– Packing, Shipping, and Pickup Mastery
Pack orders using Sterling Store Engagement Execute store-based shipment fulfillment Manage complex customer pickup requests Perform rapid shipment search operations Validate customer identity for secure pickup Handle partial and full shipment cycles Optimize packing station configurations Complete accurate post-pickup order updates
5
Day 5– Advanced Operations and System Configuration
Customize storefront configurations for efficiency Optimize performance during high-traffic periods Secure store data and transaction integrity Troubleshoot common operational system issues Analyze key store performance metrics Integrate payment and shipping gateway options Manage product categories and listings Implement e-commerce operational best practices

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of Sterling Store Next Gen 2.0 certified professionals report career advancement within 6 months

Salary Impact

+22%

Average salary increase reported after obtaining the Sterling Store Next Gen 2.0 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Sterling Store Next Gen 2.0 Administrator
  • Omnichannel Order Management Specialist
  • IBM Sterling Developer
  • Retail Commerce Consultant
  • E-commerce Systems Engineer
  • Supply Chain Integration Analyst

Companies Hiring

5,000+
IBM Accenture Deloitte Walmart Target Capgemini Infosys TCS Macy's Nordstrom

and 5,000+ organizations worldwide seeking Sterling Store Next Gen 2.0 certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

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    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

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    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

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  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

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    Ahmed R.

    Business Intelligence Lead

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  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

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    Head of L&D, UK Enterprise

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  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
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    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

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    AI Engineer

    AI-102 Certified ✓ Verified
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    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

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    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Sterling Store Next Gen 2.0 training course

Is the certification exam included in the Sterling Store Next Gen 2.0 course fee, and what is the cost if separate?
The official certification exam is not included in the Sterling Store Next Gen 2.0 course fee. You must purchase it separately for $200 USD per attempt. Register via Pearson VUE, the official IBM testing partner, by creating your IBM ID.
What training formats are available for the Sterling Store Next Gen 2.0 course, and is Guaranteed-to-Run scheduling offered?
Koenig provides live online, 1-on-1, and classroom training for Sterling Store Next Gen 2.0. All sessions are Guaranteed-to-Run (GTR), ensuring your training proceeds as scheduled. The 8-hour program offers flexible scheduling options, including weekends and weekdays, to fit your professional timeline.
How long is lab access provided, and what type of environment is used for the Sterling Store Next Gen 2.0 course?
You receive 14 days of lab access via a cloud-based sandbox on IBM’s Next Generation Platform. This environment lets you master order fulfillment and inventory management using IBM Sterling Store Engagement. These optional, hands-on labs provide guided, step-by-step exercises for real-world application.
What is Koenig's rescheduling and cancellation policy for the Sterling Store Next Gen 2.0 course?
Koenig offers free rescheduling if requested 10 days before your Sterling Store Next Gen 2.0 start date. Changes or cancellations within 10 days incur a 50% fee. You may reschedule a session only once, subject to Koenig’s standard Terms of Service.
What is the format, number of questions, passing score, and time limit for the Sterling Store Next Gen 2.0 certification exam?
The exam features 40 multiple-choice questions with a 60-minute time limit. You need a 67.5% score (27 correct) to pass. It covers store engagement and inventory visibility tasks. Note that this specific IBM certification exam is currently withdrawn from active testing.
How long is the Sterling Store Next Gen 2.0 certification valid, and what is the renewal process and cost?
This IBM credential was officially withdrawn on September 30, 2023. No renewal process or fees apply to this retired certification. We recommend pursuing current IBM Sterling certifications to validate your supply chain expertise and maintain your professional standing in the industry.
What post-training support does Koenig provide after completing the Sterling Store Next Gen 2.0 course?
Koenig offers 30 days of post-training support, including recorded sessions and expert mentor guidance. You gain access to practice materials to reinforce your skills. Our Happiness Guarantee ensures your satisfaction, providing a full refund if the training does not meet your expectations.
What are the prerequisites or prior experience needed for the Sterling Store Next Gen 2.0 course?
Success in this course requires a foundational understanding of IBM Sterling Order Management. Familiarity with Sterling Store Engagement (Next-gen) and basic retail operations is recommended. Prior completion of core IBM Sterling training will significantly improve your readiness for these advanced configurations.
What is the average salary impact for professionals certified in Sterling Store Next Gen 2.0?
IBM-certified professionals in Sterling OMS roles earn between ₹9.0–12.3 Lakhs annually in India. In the U.S., developers earn $107,000–$130,000 per year. Certification validates your skills in complex supply chain solutions, significantly boosting your marketability and earning potential in the retail technology sector.
How does instructor-led training for Sterling Store Next Gen 2.0 compare to self-study in terms of success rate and preparation time?
Koenig’s instructor-led training reduces your preparation time by 50% compared to self-study. You benefit from expert mentorship, real-time doubt resolution, and structured hands-on labs. This approach ensures you master IBM Sterling Store Next Gen 2.0 concepts faster while increasing your exam pass probability.
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