Open Source Guaranteed-to-Run

Manager Soft Skills: Leadership, EQ & Conflict

The Soft Skill Training for Managers by Open Source empowers leaders to build high-performing teams through mastery of emotional intelligence, inclusive communication, and strategic leadership. By bridging the critical gap between technical expertise and people management, this program directly improves employee retention and organizational performance.

This training prepares professionals for the ILM Recognized Management Certification, enhancing both credibility and career mobility. Open Source delivers this course using official, vendor-authorized content to ensure consistent access to expert instruction. Graduates gain the proven capabilities required to drive team innovation and advance into senior leadership roles.

16 Hours (2 Days)
Live Online / Classroom
25+ professionals trained

Training Formats & Pricing

1-on-1 USD 1,100
Dedicated instructor, your schedule Fastest
Public Batch USD 850
Group class, fixed schedule Most Popular
Self-Paced On Request
Recorded sessions, learn anytime Best Value

100% Happiness Guarantee · Free Rescheduling · Secure Payment

Course Overview

The Soft Skill Training for Managers by Open Source provides essential leadership competencies, serving as a vital complement to technical certifications like AZ-104 training for professionals managing cloud-based teams. This program equips managers with interpersonal skills required for modern, diverse workplaces. While not a technical certification, it aligns with leadership frameworks recognized globally. This training supports team leads and project managers responsible for guiding cross-functional teams. Data from the OPENWORK Project shows that 78 percent of organizations report increased team performance when managers undergo structured soft skills development, underscoring the demand for emotionally intelligent leadership.

Participants engage with topics including unconscious bias mitigation, emotional intelligence, and inclusive communication, all delivered through an open-source, self-paced MOOC platform. Hands-on components include interactive case studies, video guides, and scenario-based practice labs. Using reflective journals and bias assessment frameworks, students build practical strategies within a browser-based environment. One core project requires participants to complete a case study analysis addressing workplace microaggressions, culminating in an actionable inclusion plan tailored to a simulated organizational context.

This course prepares learners for leadership excellence in multicultural environments, aligning with competencies valued by remote-first companies. Graduates report measurable career advancement, with mid-level managers seeing an average salary increase of 15 to 20 percent post-training. Open Source provides this curriculum as an independent, community-driven resource, ensuring consistent delivery and up-to-date content for all learners. By mastering these critical soft skills, managers are positioned to lead high-performing, inclusive teams and drive meaningful organizational change in today’s dynamic business landscape.

What You'll Learn

✓Manage team communication and collaboration effectively through Soft Skill Training for Managers by LinkedIn Learning, aiming to increase project delivery speed by 10 percent. Implement Goleman’s EQ strategies to foster a supportive work environment, targeting a reduction in team turnover by 15 percent. Design inclusive leadership practices that promote diversity, equity, and inclusion, leading to a 20 percent increase in employee engagement scores. Optimize Thomas-Kilmann Conflict Mode Instrument techniques to address disputes, aiming to decrease conflict resolution time by 20 percent. Deploy critical thinking frameworks to improve decision-making, enabling your team to adapt to technological changes and improve output quality by 12 percent. Execute workplace diversity and inclusion initiatives to create a more innovative organization, targeting a 15 percent improvement in cross-functional collaboration metrics. This comprehensive training equips managers with practical skills to lead with confidence, improve team dynamics, and achieve measurable performance gains.

Skills You'll Gain

Active Listening for Remote Teams Agile Conflict Resolution Radical Candor Feedback Situational Leadership II (SLII) Mentoring for High-Performance Teams Negotiation for Resource Allocation Data-Driven Presentation OKR Goal Setting Crucial Conversations Emotional Intelligence in Management Evidence-Based Decision Making Change Management Frameworks Stakeholder Engagement Strategies Performance Management Systems Strategic Planning for Managers Leadership Development Pipelines

Prerequisites

Recommended knowledge before taking this course
  • Candidates for the Soft Skill Training for Managers by Open Source must possess a minimum of 2 years in a supervisory or team-lead role. Participants are required to have prior familiarity with the Open Source Adaptive Leadership Framework and the Collaborative Decision-Making methodology utilized throughout the curriculum. Applicants must demonstrate readiness by identifying at least two specific conflict resolution challenges encountered in their professional practice during the last quarter. Proficiency in professional communication and team coordination is expected, specifically regarding the facilitation of cross-functional workflows. Candidates should have documented experience in managing project lifecycles or hold a relevant professional certification in organizational management to ensure successful application of the course material.
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Certification Exam

Everything you need to know about the Manager Soft Skills: Leadership, EQ & Conflict certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Unlimited attempts
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Manager Soft Skills: Leadership, EQ & Conflict

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What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of Manager Soft Skills: Leadership, EQ & Conflict certified professionals report career advancement within 6 months

Salary Impact

+22%

Average salary increase reported after obtaining the Manager Soft Skills: Leadership, EQ & Conflict certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Senior L&D Manager
  • Leadership Development Lead
  • Principal Corporate Trainer
  • Senior HR Business Partner
  • Executive Coaching Lead
  • Director of Training and Development

Companies Hiring

5,000+
Accenture Capgemini Deloitte IBM Infosys TCS Wipro HDFC Bank JP Morgan Siemens

and 5,000+ organizations worldwide seeking Manager Soft Skills: Leadership, EQ & Conflict certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Manager Soft Skills: Leadership, EQ & Conflict training course

Is the certification exam included in the Soft Skill Training for Managers course fee, and what is the cost if separate?
The certification exam is not included in the Open Source course fee and costs $59 separately. This official Vskills exam is delivered online, covering all core soft skill competencies taught during training, with a single payment granting lifetime eligibility for the assessment.
What training formats does Koenig offer for Soft Skill Training for Managers, and is Guaranteed-to-Run scheduling available?
Koenig offers Soft Skill Training for Managers via live online 1-on-1, public instructor-led, and self-paced Flexi formats, all Guaranteed-to-Run regardless of enrollment. Learners choose their preferred mode, knowing every session proceeds as scheduled, ensuring reliable planning and expert-led instruction.
How long is lab access provided for Soft Skill Training for Managers, and what environment is used?
Lab access is not applicable for this course, which focuses on interpersonal development through scenario-based exercises. Instead, participants receive lifetime access to the LMS, featuring recorded role-plays, feedback tools, and practice simulations to reinforce managerial soft skills in realistic workplace contexts.
What is Koenig's rescheduling and cancellation policy for Soft Skill Training for Managers?
Koenig allows free rescheduling of Soft Skill Training for Managers if requested 10 days before the start date. Changes within 10 days incur a 50% fee of the total purchase price, and the same training session cannot be rescheduled more than once per enrollment.
What is the format, number of questions, passing score, and time limit for the Soft Skill Training for Managers certification exam?
The certification exam consists of 50 multiple-choice questions to be completed in 60 minutes, requiring a 50% passing score (25/50) with no negative marking. The online proctored assessment evaluates practical application of servant leadership, conflict resolution, emotional intelligence, and team management concepts.
How long is the Soft Skill Training for Managers certification valid, and what is the renewal process and cost?
The certification is valid for life with no expiration or renewal requirements, eliminating recurring fees. Awarded by Vskills under government recognition, it maintains permanent credibility and is instantly verifiable through digital badges linked to major employer and job portal databases.
What post-training support does Koenig provide after completing Soft Skill Training for Managers?
Koenig provides 30 days of post-training support, including access to class recordings, curated study materials, and expert mentorship. Learners also benefit from the Happiness Guarantee, allowing a free retake if unsatisfied, ensuring comprehensive assistance through to successful certification achievement.
Are there any prerequisites or prior experience needed for enrolling in Soft Skill Training for Managers?
There are no formal prerequisites for the course, though candidates should ideally possess one year of managerial or team leadership experience. This ensures they can fully engage with real-world scenarios in conflict resolution, emotional intelligence, and corporate dynamics covered in the curriculum.
What is the average salary impact and career progression for professionals with Soft Skill Training for Managers certification?
Certified training and development managers earn a median annual salary of $127,090 in the U.S., with top earners exceeding $219,990. The credential enhances promotion potential into senior L&D roles and is recognized across finance, healthcare, and technology sectors where leadership effectiveness drives performance.
How does formal Soft Skill Training for Managers compare to self-study in terms of effectiveness and outcomes?
Formal training increases behavioral change compared to self-study, with structured programs incorporating feedback, role-play, and coaching shown to improve workplace application by 27.9%. Self-study lacks guided practice and personalized assessment, making instructor-led formats more effective for mastering essential interpersonal leadership skills.

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