Siebel Technical Foundations 15.5 Course Overview

Target Audience for Siebel Technical Foundations 15.5

The Siebel Technical Foundations 15.5 course is ideal for IT professionals seeking expertise in Siebel CRM customization and administration.

• Siebel Developers and Administrators
• CRM Consultants
• System Architects
• Application Engineers
• Technical Support Specialists
• IT Analysts specializing in CRM systems
• Database Administrators with a focus on CRM platforms
• Business Analysts working on CRM projects
• Project Managers overseeing Siebel implementations
• Quality Assurance professionals testing Siebel applications
• Integration Specialists dealing with Siebel CRM environments
• Technical Sales Consultants involved in Siebel solutions

Learning Objectives - What you will Learn in this Siebel Technical Foundations 15.5?

Introduction to the Siebel Technical Foundations 15.5 Course Learning Outcomes:

Gain a comprehensive understanding of Siebel CRM's architecture, navigation, data manipulation, and customization to effectively manage customer relationships and enhance business processes.

Learning Objectives and Outcomes:

• Understand the fundamental concepts of Customer Relationship Management (CRM) and how Siebel applications support CRM strategies.
• Navigate confidently through Siebel's applets, views, and screens, and utilize drilldown functionality for detailed data analysis.
• Perform data manipulation by creating, modifying, and deleting records, and efficiently use picklists and multi-value groups (MVGs).
• Develop expertise in creating and saving queries as well as leveraging predefined queries to quickly access relevant information.
• Learn about access control, security mechanisms, and how responsibilities, positions, divisions, and organizations influence data visibility.
• Comprehend the Siebel architecture, including the roles of the Siebel Enterprise, Siebel Server, Gateway Name Server, and Database Server.
• Gain familiarity with different Siebel clients, including Web, Open UI, Developer, and Mobile clients, along with understanding datasources and configuration files.
• Manage server operations using the Server Manager, configure jobs, and understand log settings and file structures.
• Navigate Siebel Tools to edit and compile object definitions and trace objects from the user interface to the data layer.
• Acquire knowledge of the Siebel data model, including tables, columns, keys, and extension tables, to support customizations and extensions.
• Implement process automation using property sets, business services, and declarative automation, and test with the Business Service Simulator.
• Design and deploy workflow processes using the Siebel Workflow process designer to automate business operations.
• Understand and utilize Integration Objects (IO) and Siebel web services for system integration purposes.
• Administer Lists of Values (LOVs) to maintain consistent and standardized data entries across the Siebel application.