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Siebel Technical Foundations 15.5 Course Overview

Siebel Technical Foundations 15.5 Course Overview

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The Siebel Technical Foundations 15.5 course offers a comprehensive understanding of Siebel CRM applications, focusing on technical aspects. It is designed to help learners grasp the core functionalities, architecture, and data manipulation techniques within Siebel.

Starting with the basics of Customer Relationship Management (CRM), the course covers common entities and the scope of customization. It emphasizes the importance of the Siebel Bookshelf and documentation for reference and troubleshooting. Learners will navigate through applets, views, and screens, understand data manipulation, create queries, and manage access control and security.

The course delves into the Siebel architecture, discussing the Siebel Enterprise, Server components, and the File System. It also educates on different clients, including Web and Mobile, and the configuration files associated with them. Server management and log settings are also part of the curriculum.

Additionally, the course teaches object definitions, working with Siebel Tools, understanding the data model, and process automation. It highlights the use of property sets, business services, and the Workflow designer. Integration with external systems using Integration Objects and Siebel web services is an essential skill taught in the course. Finally, managing List of Values (LOVs) is also covered, ensuring learners can administer LOVs effectively.

Overall, this course is instrumental for professionals seeking a strong technical foundation in Siebel CRM, providing them with practical skills to enhance their organization's CRM capabilities.
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Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

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Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

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Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

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Target Audience for Siebel Technical Foundations 15.5

The Siebel Technical Foundations 15.5 course is ideal for IT professionals seeking expertise in Siebel CRM customization and administration.


  • Siebel Developers and Administrators
  • CRM Consultants
  • System Architects
  • Application Engineers
  • Technical Support Specialists
  • IT Analysts specializing in CRM systems
  • Database Administrators with a focus on CRM platforms
  • Business Analysts working on CRM projects
  • Project Managers overseeing Siebel implementations
  • Quality Assurance professionals testing Siebel applications
  • Integration Specialists dealing with Siebel CRM environments
  • Technical Sales Consultants involved in Siebel solutions


Learning Objectives - What you will Learn in this Siebel Technical Foundations 15.5?

Introduction to the Siebel Technical Foundations 15.5 Course Learning Outcomes:

Gain a comprehensive understanding of Siebel CRM's architecture, navigation, data manipulation, and customization to effectively manage customer relationships and enhance business processes.

Learning Objectives and Outcomes:

  • Understand the fundamental concepts of Customer Relationship Management (CRM) and how Siebel applications support CRM strategies.
  • Navigate confidently through Siebel's applets, views, and screens, and utilize drilldown functionality for detailed data analysis.
  • Perform data manipulation by creating, modifying, and deleting records, and efficiently use picklists and multi-value groups (MVGs).
  • Develop expertise in creating and saving queries as well as leveraging predefined queries to quickly access relevant information.
  • Learn about access control, security mechanisms, and how responsibilities, positions, divisions, and organizations influence data visibility.
  • Comprehend the Siebel architecture, including the roles of the Siebel Enterprise, Siebel Server, Gateway Name Server, and Database Server.
  • Gain familiarity with different Siebel clients, including Web, Open UI, Developer, and Mobile clients, along with understanding datasources and configuration files.
  • Manage server operations using the Server Manager, configure jobs, and understand log settings and file structures.
  • Navigate Siebel Tools to edit and compile object definitions and trace objects from the user interface to the data layer.
  • Acquire knowledge of the Siebel data model, including tables, columns, keys, and extension tables, to support customizations and extensions.
  • Implement process automation using property sets, business services, and declarative automation, and test with the Business Service Simulator.
  • Design and deploy workflow processes using the Siebel Workflow process designer to automate business operations.
  • Understand and utilize Integration Objects (IO) and Siebel web services for system integration purposes.
  • Administer Lists of Values (LOVs) to maintain consistent and standardized data entries across the Siebel application.

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