Siebel Technical Foundations 15.5 Course Overview

The Siebel Technical Foundations 15.5 course offers a comprehensive understanding of Siebel CRM applications, focusing on technical aspects. It is designed to help learners grasp the core functionalities, architecture, and data manipulation techniques within Siebel.

Starting with the basics of Customer Relationship Management (CRM), the course covers common entities and the scope of customization. It emphasizes the importance of the Siebel Bookshelf and documentation for reference and troubleshooting. Learners will navigate through applets, views, and screens, understand data manipulation, create queries, and manage access control and security.

The course delves into the Siebel architecture, discussing the Siebel Enterprise, Server components, and the File System. It also educates on different clients, including Web and Mobile, and the configuration files associated with them. Server management and log settings are also part of the curriculum.

Additionally, the course teaches object definitions, working with Siebel Tools, understanding the data model, and process automation. It highlights the use of property sets, business services, and the Workflow designer. Integration with external systems using Integration Objects and Siebel web services is an essential skill taught in the course. Finally, managing List of Values (LOVs) is also covered, ensuring learners can administer LOVs effectively.

Overall, this course is instrumental for professionals seeking a strong technical foundation in Siebel CRM, providing them with practical skills to enhance their organization's CRM capabilities.