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We're here to help you find itServiceNow IT Service Management streamlines workflows to resolve incidents faster and reduce outages. Master these processes through hands-on labs to earn your CIS-ITSM certification.
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ServiceNow IT Service Management (ITSM) is a cloud-based platform published by ServiceNow that streamlines the delivery and support of IT services by unifying incident, problem, change, and service request management. It solves the challenge of fragmented IT operations by providing a single system of record built on the Now Platform, enabling organizations to align IT services with business objectives efficiently. Core components include Incident Management for restoring normal service quickly, Problem Management to identify root causes, Change Management for controlling modifications to IT systems, Service Request Management to handle user needs, and Knowledge Management for centralized information sharing. Additional capabilities like Configuration Management Database (CMDB), Virtual Agent, and Now Assist for ITSM enhance automation, self-service, and AI-driven support across the service lifecycle. IT Service Management is designed for IT service desk agents, support managers, and operations teams who need to improve service delivery, reduce resolution times, and increase operational efficiency through automation and centralized workflows.
Platform Navigation
Use the Now Platform interface to locate applications and modules
System Administration
Perform basic system administration tasks in a ServiceNow instance
ITSM Processes
Explain Incident, Problem, Change and Request Management lifecycles
CMDB Fundamentals
Describe configuration items, relationships and the data model
Data Foundations
Understand CSDM and its role in ServiceNow ITSM applications
Implementation Basics
Apply platform building blocks to common ITSM configuration scenarios
The building blocks every ServiceNow IT Service Management solution is made of
See what your official ServiceNow IT Service Management certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
CSASystem Administrator
CADApplication Developer
CIS-ITSMIT Service Management
CIS-HRHuman Resources
CIS-SAMSoftware Asset Management
CIS-FSMField Service Management
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your ServiceNow IT Service Management exam — rated across every training format available.
| Criteria | Koenig | ALP Provider | Legacy Provider | Self-Paced Platform | Free Platform |
|---|---|---|---|---|---|
| Trainer Quality | |||||
| CIS-Certified Trainers | ✘ | ✘ | ✘ | ||
| Live Instructor-Led | ✘ | ✘ | |||
| 1-on-1 Private Training | Partial | ✘ | ✘ | ✘ | |
| ServiceNow Authorization | |||||
| Official ATP Status | ✘ | ✘ | |||
| Official Courseware | ✘ | ✘ | |||
| Learning Credits Accepted | ✘ | ✘ | |||
| Flexibility & Access | |||||
| Any-Day/Flexi Start | ✘ | ✘ | |||
| On-Site Delivery | Partial | ✘ | ✘ | ✘ | |
| Global Delivery Reach | Partial | ||||
| Results & Trust | |||||
| Entry Price (Fundamentals) | ~$745 · best value | ~$2,200+ | N/A | $15-30/mo | Free |
| Verified Learner Reviews | 2,340+ · 4.8★ | Limited | Limited | 18,400+ · 4.9★ | N/A |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
Verified reviews from learners certified on Azure, AI, Security, and more.
From our headquarters in India to training centers across UAE, Iraq, Saudi Arabia, UK, USA, Singapore, Australia, and more — Koenig delivers Microsoft certification training in 50+ countries.
