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We're here to help you find itSDI® Service Desk Analyst Course Overview
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Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with Labs) |
28,359 (INR) |
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
The SDI® Service Desk Analyst course is designed for IT professionals focused on customer support and service desk operations.
Service Desk Analysts
Technical Support Staff
IT Support Engineers
Helpdesk Technicians
IT Service Desk Technicians
Customer Support Representatives
IT Specialists involved in customer service
Technical Service Representatives
IT Helpdesk Coordinators
Desktop Support Analysts
Client Services Analysts
IT Customer Service Professionals
Service Desk Team Leaders (seeking to understand analysts' roles)
Support Center Analysts
Entry-level IT professionals looking to specialize in service desk roles
IT professionals seeking certification in service management
IT Managers who need to understand the role and function of the service desk
Anyone aiming to improve their IT service desk communication and problem-solving skills
The SDI® Service Desk Analyst course equips participants with essential skills, from mastering communication and problem-solving to understanding ITSM processes, aimed at enhancing Service Desk operations.
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Koenig Learning Stack
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs