Hone Your Skills With Our Comprehensive SDI® Service Desk Analyst Course

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SDI® Service Desk Analyst Course Overview

The SDI® Service Desk Analyst certification is an acknowledged professional qualification for individuals working or intending to work in IT service support roles. It focuses on providing excellent customer service and emphasizes skills such as troubleshooting, incident handling, and communication. The certification is all about integrating best practices in handling IT-related issues, addressing user needs and ensuring efficient operations. Industries utilize this certification for their IT service support professionals to ensure high quality and consistent service. The certified professionals are equipped with the knowledge and tools to improve service delivery, efficiency and the overall customer experience, enhancing business productivity and growth.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 24 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2000 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1500 Per Participant & excluding VAT/GST
11 - 13 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
15 - 17 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 - 07 Feb
09:00 AM - 05:00 PM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites

- Minimum of six months experience in IT service delivery
- Sound knowledge of IT support technologies and best practices
- Proficiency in customer service and handling
- Basic understanding of IT Service Management
- Prior exposure to ITIL or other service management frameworks
- Willingness to adhere to SDI's professional standards and code of conduct.

SDI® Service Desk Analyst Certification Training Overview

The SDI® Service Desk Analyst certification training is a comprehensive program designed to equip participants with the skills and knowledge required for a successful service desk analyst. Course topics include roles and responsibilities of a service desk analyst, effective communication skills, problem-solving techniques, service desk processes and procedures, incident management, service level management, and customer satisfaction. The training focuses on real-world applications, providing students with the tools to enhance service quality and improve overall efficiency.

Why Should You Learn SDI® Service Desk Analyst?

The SDI® Service Desk Analyst course provides substantial benefits such as enhanced problem-solving and communication skills. It allows individuals to comprehensively understand the best practices in IT service management, increasing their efficiency and productivity. Moreover, this certification opens new job opportunities in the IT industry, boosting career growth.

Target Audience for SDI® Service Desk Analyst Certification Training

• IT professionals keen on enhancing their service desk skills
• Aspiring Service Desk Analysts looking for recognized certification
• Current Service Desk Analysts for career advancement
• Tech support staff seeking in-depth knowledge
• Service management professionals needing a competitive edge
• IT team leaders aiming to improve service desk productivity and efficiency

Why Choose Koenig for SDI® Service Desk Analyst Certification Training?

• Training from a Certified Instructor, ensuring top-quality input and guidance.
• Potential career boost with increased skillset and better job opportunities.
• Custom-tailored training programs to fit individual learning profiles.
• Unique destination training for experiential learning.
• Affordable pricing that offers good value for high-quality training.
• Training from a top institute with a globally recognized reputation.
• Flexible course dates to accommodate varying schedules.
• Instructor-led online training for easy access and convenience.
• Wide range of courses to choose from, catering to various interests and needs.
• Accredited training that holds great value in the job market.

SDI® Service Desk Analyst Skills Measured

After completing the SDI® Service Desk Analyst certification training, an individual earns skills in various areas such as identifying customer’s needs, techniques for dealing with difficult situations, understanding the importance of teamwork, effective communication, and problem-solving skills. The training also equips them with the ability to use service management tools, understand problem escalation processes, deliver excellent customer service, and understand the principles of IT service management. They also gain knowledge about IT service desk environments and the role of a service desk within an organization.

Explore Exciting Job Profiles with SDI® Service Desk Analyst Certification

Service Desk Analyst $45,000 - $60,000
Technical Support Specialist $50,000 - $67,000
Helpdesk Analyst $40,000 - $55,000
IT Support Specialist $50,000 - $70,000
Desktop Support Analyst $45,000 - $60,000

Please note: The salary ranges provided might not fit every region or country, and are meant to serve only as rough estimates. The salaries can greatly depend on the location, level of experience, and the specific company.

Top Companies Hiring SDI® Service Desk Analyst Certified Professionals

Top global companies like IBM, HP, Google, Microsoft, and Cisco are consistently seeking SDI® Service Desk Analysts to enhance customer support services. These professionals are hired for their expertise in IT service delivery, ability to reduce downtime, and proficiency in resolving IT issues. Other firms hiring such expertise include Telefonica, Tesco, Fujitsu, and Volkswagen.

Learning Objectives - What you will Learn in this SDI® Service Desk Analyst Course?

The primary objectives of the SDI® Service Desk Analyst course are to provide students with the fundamentals of service desk operations, highlighting the importance of communication, teamwork, and effective processes. Additionally, the course aims to offer a detailed understanding of the role and responsibilities of a service desk analyst and the necessary skills to deliver excellent customer support. Participants will also learn about IT service management frameworks, problem-solving techniques, service level management and how to handle difficult situations. The ultimate goal is to increase their value as a service desk professional, optimising and improving service desk performance.

Student Name Feedback
Omar Al Suleiman
Your teaching and examples are exceptional, ensuring that the information stays with students for an extended period
Ahmed Hussein
We will take another cours with him
Fatima Al Harthy
Very good speaking skills, motivator and inspired


You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Prices & Payments

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Travel and Visa

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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
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