C4H440 - SAP Cloud for Customer Administration Course Overview

Prerequisites for the C4H440 - SAP Cloud for Customer Administration course:

• Basic understanding of Customer Relationship Management (CRM) concepts and principles.
• Familiarity with SAP solutions and navigation, preferably having introductory-level knowledge of SAP systems.
• General knowledge of business processes in sales, service, and marketing domains.
• Comfort with using web-based applications and technology, as the course will involve working with cloud-based software.
• Basic awareness of data migration concepts and the importance of clean data for successful system implementation.

(Note: These prerequisites are designed to ensure that participants can effectively engage with the course content and are not meant to be barriers to entry. Prior exposure to these areas will facilitate a better learning experience, but a motivated participant with a willingness to learn can also succeed in this course.)

Target Audience for C4H440 - SAP Cloud for Customer Administration

The SAP C4H440 course equips professionals with the skills to manage SAP Cloud for Customer solutions, targeting IT and CRM specialists.

• SAP Administrators and Consultants
• Customer Relationship Management (CRM) Professionals
• IT Project Managers focusing on CRM systems
• Business Analysts and Strategists
• Sales and Marketing Managers
• Customer Service Managers and Supervisors
• Data Migration Specialists
• IT Systems and Business Process Integration Experts
• Organizational Change Managers
• User Experience (UX) Designers for CRM solutions
• Mobile Application Developers for enterprise solutions
• Technical Support Staff for SAP products
• Business Intelligence Analysts
• Professionals working with SAP ECC (ERP Central Component)
• Field Service Management (FSM) Coordinators
• IT Professionals seeking to learn about cloud-based CRM solutions

Learning Objectives - What you will Learn in this C4H440 - SAP Cloud for Customer Administration?

Introduction to Course Learning Outcomes:

The C4H440 - SAP Cloud for Customer Administration course equips learners with the skills to effectively administer and configure SAP Cloud for Customer solutions, ensuring successful project implementation and ongoing management.

Learning Objectives and Outcomes:

• Understand the functional capabilities of SAP Cloud for Customer, enabling participants to articulate its benefits and applications.
• Prepare for and manage an implementation project, including fine-tuning processes and understanding Q-Gates for quality assurance.
• Gain proficiency in account and contact management, including basic functions essential for maintaining customer relationships.
• Comprehend the concepts of products and price lists in SAP Sales Cloud to manage product offerings effectively.
• Learn the role of organizational structure in SAP Cloud for Customer and how it impacts solution design.
• Define and manage complex territory hierarchies, optimizing sales processes and territory coverage.
• Administer user and role management by maintaining employees and understanding business user roles and permissions.
• Guide customers on data migration strategies, ensuring a smooth transition to SAP Cloud for Customer.
• Describe and implement integration scenarios with CRM, ECC, FSM, Microsoft Outlook, and social media, enhancing system capabilities and user experience.
• Set up approval processes, workflows, and notifications for opportunities, and understand personalization, adaptation, and extensibility of the platform.
• Explore and customize the analytics framework, including standard reports and views, to support informed decision-making.
• Prepare an SAP Cloud for Customer environment for solution walkthroughs and understand the necessary activities for a successful go-live.