C4H440 - SAP Cloud for Customer Administration Course Overview

The C4H440 - SAP Cloud for Customer Administration course is an insightful program designed to equip learners with the administrative knowledge and skills required to manage SAP Cloud for Customer (SAP C4C) effectively. This course is comprehensive, covering a wide range of topics from the introduction to SAP C4C's functional capabilities to preparing for go-live activities.

Learners will understand the implementation project preparation, fine-tuning, and quality gates. They will delve into account and contact management, grasp the concepts of products and price lists, and explore the importance of organizational structures. The course also addresses territory management, user and role maintenance, and provides guidance on data migration strategies.

Integration with various systems, including CRM, ECC, FSM, Microsoft Outlook, and social media, is thoroughly described, highlighting the benefits of these integration scenarios. The curriculum includes setting up notifications, workflows, and approvals, as well as personalization and extensibility of the SAP C4C platform. Analytics framework and mobile capabilities are also covered, ensuring learners can manage reports and leverage mobile features.

By the end of the course, participants will be able to conduct a solution walkthrough and understand the crucial steps for a successful go-live. This training is essential for professionals looking to specialize in SAP C4C Administration, providing them with the necessary tools to optimize customer relationship management and drive business success.