Processes in Dynamics 365 Customer Engagement Course Overview

The Dynamics 365 Customer Engagement certification is a credential that validates a professional's ability to effectively leverage Microsoft’s suite of business applications. The certification focuses on deploying, configuring, and optimizing solutions to enhance customer relationships and drive growth. It is primarily used by industries to ensure their employees have cutting-edge competencies in utilizing Dynamics 365 tools for customer relationship management. Professionals with this certification are proficient in managing customer data, automating workflows, visualizing data using dashboards, and augmenting customer interactions. These skills help businesses to improve customer engagement, streamline business processes, and make data-driven decisions.