Pega Customer Service Foundation Course Overview

Pega Customer Service Foundation Course Overview

The Pega Customer Service Foundation course is designed to equip learners with essential skills for delivering exceptional customer service using Pega’s powerful platform. Participants will explore key topics such as case management, customer engagement, and effective use of customer service features.

By the end of the course, students will be able to implement customer service solutions, understand the architecture of Pega applications, and enhance the customer experience through practical applications. This course is ideal for professionals aiming to advance their careers in customer service by leveraging Pega technology to streamline operations and improve client satisfaction. Join us to transform your customer service approach today!

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575

View Fees Breakdown

Course Fee 575
Total Fees
575 (USD)
  • Live Training (Duration : 8 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • Classroom Training fee on request
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  • Live Training (Duration : 8 Hours)
  • Per Participant
  • Classroom Training fee on request

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

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Target Audience for Pega Customer Service Foundation

The Pega Customer Service Foundation course equips learners with essential skills to enhance customer service operations using Pega's innovative technology, making it ideal for professionals in customer-centric roles.


  • Customer Service Representatives
  • Customer Support Managers
  • IT Support Specialists
  • Business Analysts
  • CRM Administrators
  • Customer Experience Specialists
  • Sales Executives
  • Operations Managers
  • Pega Developers
  • Project Managers
  • Digital Transformation Consultants
  • IT Trainers
  • Quality Assurance Analysts


Learning Objectives - What you will Learn in this Pega Customer Service Foundation?

Introduction

The Pega Customer Service Foundation course equips students with essential skills to design and implement effective customer service solutions leveraging Pega technology, enhancing customer engagement and operational efficiency.

Learning Objectives and Outcomes

  • Understand the Pega Customer Service platform and its architecture.
  • Learn to configure and customize customer service applications.
  • Develop skills in creating user interfaces and dashboards.
  • Implement case management techniques for customer interactions.
  • Explore the integration of AI and automation in customer service.
  • Gain insights into managing service level agreements (SLAs).
  • Understand reporting and analytics for customer service performance.
  • Learn best practices for deploying Pega applications.
  • Configure and manage knowledge bases for enhanced service delivery.
  • Develop troubleshooting skills for Pega applications in customer service scenarios.

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