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Palo Alto Troubleshooting Course 11.1 Course Overview

Palo Alto Troubleshooting Course 11.1 Course Overview

The Palo Alto Networks: Firewall 10.1: Troubleshooting (EDU-330) course is designed to provide network security engineers with in-depth knowledge and practical skills to troubleshoot visibility and control over applications, users, and content on the Palo Alto Networks firewall. Through a combination of expert instruction and hands-on labs, learners will explore and tackle various challenges.

Module 1: Tools and Resources equips learners with essential troubleshooting tools and documentation. Module 2: Flow Logic delves into understanding how packets flow through the firewall. Module 3: Packet Captures and Module 4: Packet-Diagnostics Logs provide insight into capturing and interpreting traffic data for analysis. Module 5: Host-Inbound Traffic and Module 6: Transit Traffic focus on troubleshooting traffic moving through and to the firewall. Module 7: System Services addresses issues related to the firewall's internal processes. Module 8: Certificate Management and SSL Decryption teaches how to manage certificates and troubleshoot SSL decryption. Module 9: User-ID and Module 10: GlobalProtect cover user identification and VPN connectivity issues. Module 11: Support Escalation and RMAs explains when and how to escalate support issues or handle Return Material Authorizations. Finally, Module 12: Next Steps encourages ongoing learning and skills application.

This course will significantly benefit learners by enhancing their abilities to diagnose and resolve complex network security issues efficiently, making them valuable assets in securing enterprise networks.

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Course Advisor

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Sanjeev Kumar

14+ Years Experience


I am a professional trainer with rich experience in Checkpoint, Fortinet, F5, Palo-Alto, ISC2, Wireshark, Sophos, Cloud, and delivering training and consultancy in mentioned areas.

I delivered more than 100 training sessions to corporate clients and students on Ethical Hacking, Incident Handling, Disaster Recovery, Risk Management, and Penetration Testing.


 

Course Prerequisites

For students interested in enrolling in the Palo Alto Networks: Firewall 10.1: Troubleshooting (EDU-330) course, the following prerequisites are recommended to ensure a successful learning experience:


  • Familiarity with networking concepts including routing, switching, and IP addressing.
  • Basic understanding of firewall concepts and operational experience with managing firewall environments.
  • Prior knowledge of Palo Alto Networks firewall essentials, equivalent to the knowledge gained from the Firewall 10.1 Essentials: Configuration and Management (EDU-210) course.
  • Experience with network troubleshooting and problem-solving techniques.
  • An understanding of core security concepts and practices.
  • Comfortable with using a command-line interface (CLI) and web-based graphical user interface (GUI) for device configuration and monitoring.
  • Knowledge of the fundamentals of SSL, VPNs, and User-ID.

By meeting these prerequisites, students will be better prepared to engage with the course content effectively and apply the troubleshooting techniques taught throughout the course.


Palo Alto Firewall Administration and Configuration Course Modules 11.0 Version
Palo Alto Troubleshooting Course 11.1

Target Audience for Palo Alto Networks: Firewall 10.1: Troubleshooting (EDU-330)

The Palo Alto Networks: Firewall 10.1: Troubleshooting course is designed for IT professionals focusing on network security and firewall administration.


  • Network Security Administrators
  • Firewall Administrators
  • IT Security Analysts
  • Network Engineers
  • Network Analysts
  • Technical Support Specialists
  • System Engineers
  • Infrastructure Security Specialists
  • Cybersecurity Consultants
  • IT Professionals preparing for PCNSE certification


Learning Objectives - What you will Learn in this Palo Alto Networks: Firewall 10.1: Troubleshooting (EDU-330)?

Introduction to Course Learning Outcomes:

The Palo Alto Networks: Firewall 10.1: Troubleshooting (EDU-330) course equips students with the skills to effectively troubleshoot network and security issues in Palo Alto Networks firewalls.

Learning Objectives and Outcomes:

  • Understand the available tools and resources for troubleshooting Palo Alto Networks firewalls.
  • Comprehend the flow logic to diagnose traffic flow and policy issues.
  • Learn how to capture and interpret packet data for problem resolution.
  • Analyze packet-diagnostic logs to troubleshoot connectivity and security problems.
  • Troubleshoot issues related to host-inbound traffic and management access.
  • Identify and resolve problems affecting transit traffic through detailed understanding of firewall processes.
  • Manage system services and troubleshoot related issues affecting firewall performance.
  • Handle certificate management and SSL decryption to ensure secure communication.
  • Configure and troubleshoot User-ID to accurately identify and control user access.
  • Deploy and maintain GlobalProtect for secure remote access and resolve related issues.
  • Navigate support escalation and Return Merchandise Authorization (RMA) processes effectively.
  • Prepare for the next steps in advancing Palo Alto Networks troubleshooting expertise.

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