Koenig Original Guaranteed-to-Run

Build Chatbots with Power Virtual Agents

The "Build Chatbots with Power Virtual Agents" course by Koenig Original equips business analysts, IT professionals, and low-code developers with practical skills to design AI-driven chatbots using Microsoft’s platform. It solves the growing need for automated customer service, with 75% of enterprises now deploying chatbots to reduce response times. Learners gain hands-on experience in building, managing, and enhancing intelligent bots that integrate with enterprise data and workflows.

This course prepares learners for the Intelligent Conversational Bots Built with Power Virtual Agents certification, enhancing career pathways in automation and AI development. With Koenig’s Guaranteed-to-Run scheduling and 30-day lab access, professionals gain flexible, hands-on practice to deploy production-ready bots and drive digital transformation in their organizations.

8 Hours (1 Days)
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8+ professionals trained

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Dedicated instructor, your schedule Fastest
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Course Overview

The Koenig Original course "Build Chatbots with Power Virtual Agents" is designed for business analysts, citizen developers, and IT professionals seeking to create intelligent, no-code chatbots on the Microsoft Power Platform. While no single certification is exclusively dedicated to Power Virtual Agents, this course directly supports preparation for Exam PL-400: Microsoft Power Platform Developer, which assesses capabilities in Power Automate, Dataverse, and Power Virtual Agents extensibility. Ideal for roles such as Power Platform Developer, Bot Developer, and Business Process Analyst, the course addresses growing industry demand—over 600,000 organizations now use Microsoft Power Platform, with chatbot adoption increasing by 45% year-over-year as enterprises streamline customer service and internal support.

Participants gain hands-on experience with core Microsoft technologies including Power Virtual Agents, Power Automate, Dataverse, Azure Bot Framework, and Microsoft Teams. In lab environments accessible via the Power Platform maker portal, students build fully functional chatbots from scratch, configuring topics, trigger phrases, conversation nodes, and conditional logic. A key project involves creating an HR support chatbot that integrates with Dataverse to retrieve employee data and uses Power Automate flows to submit leave requests, simulating real-world automation. The labs emphasize practical deployment across channels like Teams and web portals, ensuring students master end-to-end bot development, testing, and publishing workflows aligned with enterprise governance standards.

By completing the "Build Chatbots with Power Virtual Agents" training, learners are well-prepared for the Microsoft Certified: Power Platform Developer Associate certification, a credential recognized by employers like Accenture and Deloitte in digital transformation roles. Certified professionals report average salary increases of 20–25%, with Power Platform developers earning between $95,000 and $125,000 annually in the U.S. Koenig Solutions enhances this path with its Guaranteed-to-Run scheduling and access to official Microsoft courseware, ensuring consistent, high-quality training. Graduates emerge ready to lead chatbot initiatives that reduce operational costs, improve response times, and position them as key contributors in AI-driven business process automation.

What You'll Learn

Configure intelligent chatbots using Microsoft Copilot Studio to automate customer service workflows
Build functional chatbots by integrating Power Automate flows for complex backend automation
Manage and organize topics within Microsoft Copilot Studio to ensure seamless user interactions
Integrate Dataverse and Azure Bot Service capabilities to deliver advanced chatbot functionality
Deploy Microsoft Copilot Studio bots across multiple communication channels for enterprise-wide reach
Debug and analyze chatbot performance metrics in Microsoft Copilot Studio to optimize resolution rates

Skills You'll Gain

Power Virtual Agents Copilot Studio Power Automate Dataverse Integration Power Platform AI Agent Development Chatbot Design Conversational AI Custom Connectors Power Fx Microsoft Teams Integration Bot Deployment Enterprise Chatbots API Integration Low-Code Development Solution Packaging Flow Logic

Prerequisites

Recommended knowledge before taking this course
  • An active Microsoft 365 Copilot Studio license and Environment Maker role assigned within a Power Platform environment, essential for building chatbots with Power Virtual Agents by Koenig Original.
  • Administrative permissions to create and manage chatbots and agents in a Microsoft 365 tenant, ensuring smooth deployment and management.
  • Access to data sources such as SharePoint sites, OneDrive folders, or SQL databases for seamless knowledge integration in chatbot development.
  • Technical skills in configuring Dataverse solutions and managing Power Platform environment security settings to ensure secure and efficient chatbot operation.
  • Familiarity with the Microsoft 365 Copilot Studio portal architecture, including setting up Topics, Knowledge, and Tools, to enhance chatbot functionality.
  • Basic understanding of generative AI orchestration and natural language processing, crucial for designing effective agent intent and conversation flows.
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Certification Exam

Everything you need to know about the Build Chatbots with Power Virtual Agents certification exam

Exam Details
Exam Name
Build Chatbots with Power Virtual Agents
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Not applicable
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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Master Build Chatbots with Power Virtual Agents
Build Chatbots with Power Virtual Agents overview Configure secure development environments Launch your first intelligent bot Master the Copilot Studio interface Design efficient conversation flows Validate bot functionality through testing Deploy chatbots to production environments Evaluate chatbot performance metrics
2
Day 2– Manage Topics and Conversations
Develop and manage chatbot topics Optimize bot trigger phrases Engineer complex conversation branching Implement system fallback topic logic Structure logical topic hierarchies Refine bot conversation logic Standardize reusable topic components Control granular topic access permissions
3
Day 3– Work with Entities and Variables
Architect custom data entities Apply entities within conversational contexts Manage dynamic bot variables Share variables across multiple topics Extract user input using entities Enforce strict entity data validation Utilize prebuilt system entities Map entities to backend fields
4
Day 4– Enhance Bot Capabilities
Integrate automated Power Automate flows Execute custom bot actions Escalate interactions to live agents Connect to Omnichannel for Customer Service Leverage advanced Generative AI responses Enable interactive voice response capabilities Configure precise speech recognition settings Deploy robust IVR system integrations
5
Day 5– Advanced Bot Management and AI
Connect to Azure AI Services Deploy advanced language understanding models Integrate enterprise knowledge sources Orchestrate complex Generative AI behaviors Extend Microsoft 365 Copilot functionality Develop custom API connectors Build intelligent Fabric data agents Optimize bot performance and monitoring

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of Build Chatbots with Power Virtual Agents certified professionals report career advancement within 6 months

Salary Impact

+20%

Average salary increase reported after obtaining the Build Chatbots with Power Virtual Agents certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Power Platform Developer
  • Chatbot Developer
  • Microsoft Power Virtual Agents Specialist
  • Low-Code Developer
  • Conversational AI Developer
  • Customer Service Automation Specialist

Companies Hiring

5,000+
Microsoft Accenture Deloitte Capgemini Infosys TCS Wipro Cognizant Avanade PwC

and 5,000+ organizations worldwide seeking Build Chatbots with Power Virtual Agents certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Build Chatbots with Power Virtual Agents training course

Is the certification exam included in the Build Chatbots with Power Virtual Agents course, and what is the exam fee?
The Build Chatbots with Power Virtual Agents course does not include the certification exam. You must purchase the proctored AB-620 exam separately for $165 USD. This exam validates your expertise in designing AI solutions via Microsoft Copilot Studio and is bookable through Pearson VUE or Microsoft Learn.
What training formats are available for this course, and is there a Guaranteed-to-Run schedule?
Koenig offers Live Online, Classroom, and Flexi self-paced formats for the Build Chatbots with Power Virtual Agents course. Every batch is Guaranteed-to-Run (GTR). This ensures your training proceeds regardless of enrollment numbers, providing you with reliable scheduling and eliminating the risk of last-minute course cancellations.
How long is lab access provided, and what type of environment is used for hands-on practice?
Your Build Chatbots with Power Virtual Agents course includes 30 days of lab access. You will use cloud-based sandbox environments that replicate real-world enterprise setups. These labs empower you to build, test, and deploy functional chatbots using Microsoft Copilot Studio within a secure, vendor-aligned, and practical training environment.
What is Koenig's rescheduling and cancellation policy for this training course?
Koenig allows one free reschedule for the Build Chatbots with Power Virtual Agents course to the next GTR batch. Cancellations within 10 days of the start date incur a 50% fee. This policy balances your need for scheduling flexibility with the operational stability required for our confirmed training sessions.
What is the format, duration, number of questions, and passing score for the certification exam?
The AB-620 certification exam features 40–60 questions, including case studies and lab tasks. You have 120 minutes to achieve a passing score of 700 out of 1,000. This proctored exam rigorously evaluates your proficiency in designing, integrating, and managing advanced AI agents within the Microsoft Copilot Studio ecosystem.
How long is the certification valid, and what is the renewal process and cost?
The certification earned after the Build Chatbots with Power Virtual Agents course remains valid for one year. You can renew it for free by passing an unproctored online assessment on Microsoft Learn. This assessment is available six months before expiration to ensure your skills align with the latest Power Platform updates.
What post-training support does Koenig provide after completing the course?
Koenig provides 30 days of post-training support for the Build Chatbots with Power Virtual Agents course. This includes access to session recordings, comprehensive materials, and doubt-clearing sessions. You also gain eligibility for revision classes and expert mentor assistance to ensure you retain skills and succeed in your certification exam.
Are there any prerequisites or prior experience needed to enroll in this course?
No formal prerequisites exist for the Build Chatbots with Power Virtual Agents course. However, familiarity with Microsoft Power Platform, business automation, and conversational AI concepts is recommended. This course is ideal for beginners and professionals who want to master building no-code chatbot solutions using Microsoft Copilot Studio.
What career benefits and salary impact can learners expect after completing this course?
Completing the Build Chatbots with Power Virtual Agents course prepares you for roles like Power Platform Developer, with U.S. salaries ranging from $75,000 to $110,000. This certification significantly boosts your employability in high-demand sectors, including customer service, IT operations, and digital transformation, by validating your specialized AI agent skills.
How does Koenig's training compare to self-study for mastering Power Virtual Agents?
Koenig provides 32 hours of structured live instruction, expert mentorship, and hands-on labs, far exceeding unstructured self-study. With Guaranteed-to-Run batches and dedicated post-training support, Koenig ensures faster skill acquisition and higher certification success rates compared to independent learning paths, giving you a clear professional advantage.
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